Troubleshooting
If you believe that your system is not operating properly or if you have a general
question regarding system operation, you may call the Goldline Technical Service
Dept. from Monday through Friday, 8AM to 8PM Eastern at 888-921-7665.
1.
Can’t find the “Teach Wireless” display:
Press the “menu” button (possibly
more than once) until “Settings Menu” is displayed. Next, press the “<“ or “>”
buttons (possibly more than once) unit the “Teach Wireless” display appears.
If you get to the point where “Settings Menu” appears again, then this means
that the Aqua Logic control unit is not communicating with the base receiver.
Check that the 4 wire cable from the base receiver is plugged into the “wire-
less" connector on the main printed circuit board. If this connector is already
plugged in (for more than 30 seconds), then call Goldline Technical Service for
assistance.
2.
“Teach Wireless” failed:
Ensure that the remote is powered when pressing
the button. This is indicated by a single flash of the LED on the spa-side
remote or a message on the display of the in-house remotes. If the remote is
powered, then the next most likely cause is that the distance between the base
receiver and the remote is too great—try moving the remote closer to the re-
ceiver. Lastly, there may be other equipment in the neighborhood that is using
the same frequency. To see if this is the case, go to the Settings Menu/Wireless
Channel and select another channel. Note that after you change the channel
you will have to “re-teach” every wireless remote device in the system.
3.
Unreliable communication with remote devices:
The most likely cause is
that the distance between the base receiver and the remote is too great—try
moving the remote closer to the receiver. Lastly, there may be other equipment
in the neighborhood that is using the same frequency. To see if this is the case,
go to the Settings Menu/Wireless Channel and select another channel. Note
that after you change the channel you will have to “re-teach” every wireless
remote device in the system.
4.
Single LED flash when a button is pushed:
The radio signal may be too
weak—try pointing the spa-side remote in the direction of the pool equipment
or try moving closer to the pool equipment. If that doesn’t work, then try the
“Teach Wireless” procedure to ensure that the remote knows the ID code of the
base receiver and also what channel to communicate on. If this procedure is
not successful, then refer to the “Teach Wireless” failed section above.
5.
The filter pump won’t turn off when the OFF button is pressed:
(1) If the
heater cooldown feature is enabled and the heater is on, then pressing the OFF
button will cause the heater to turn off but leave the filter pump running for 15
more minutes to allow the heater to cooldown. Pressing the OFF button a 2
nd
time will override the cooldown period and turn the pump off. (2) If the freeze
protection feature is enabled and the air temperature is less than 38°F then the
pump will run continuously and any OFF button press will be disregarded.
6.
Functions won’t turn on when the ON button is pressed:
(1) If the "System
Off" button (Aqua Logic PS versions only) has been pushed then all functions
are disabled. Press the "System Off" button again to resume normal operation.
(2) If the Aqua Logic system is in service mode, then functions can only be
turned on at the main unit display/keypad. Press the "Service" button once (or
twice) until normal operation is restored. (3) The fitler pump is turned off for
a short period of time while the valves are rotating. Normal operation will
resume automatically when the valve(s) have finished their rotation.
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