Troubleshooting
PROOF OF PURCHASE
To receive warranty retain receipt as proof of purchase. (Refer to back of booklet).
Goldair
–
New Zealand
Monday
–
Friday 8am-5pm
Phone +64 (0)9 917 4000
Phone 0800 232 633
[email protected]
Goldair
–
Australia
Monday
–
Friday 8am-5pm
Phone +61 (0)3 9336 4423
Phone 1300 465 324
SUPPORT AND TECHNICAL ADVICE
Problems
Reasons
Solutions
The air conditioner does
not work.
There is no electricity.
Turn it on after connecting it to a
socket with electricity.
The water-full indicator will flash. Discharge the water inside.
The ambient temperature is too
low or too high
Recommend to use the machine
in at the temperature of 7-35
℃
(44-95
℉
).
In cooling mode, the room
temperature is lower than the
set
temperature;
in
heating
mode, the room temperature is
higher than the set temperature.
Change the set temperature.
In dehumidification mode, the
ambient temperature is low.
The machine is placed in a room
with an ambient temperature of
greater than 17
℃
(62
℉
).
The
cooling
or
heating
effect is not good
There is direct sunlight.
Pull the Curtain.
Doors or windows are open;
there are a lot of people; or in
cooling mode, there are other
sources of heat.
Close doors and windows.
The filter screen is dirty.
Clean or replace the filter screen.
The air inlet or outlet is blocked.
Clear obstructions.
Loud Noise
The air conditioner is not placed
on a flat surface.
Put the air conditioner on a flat
and hard place (to reduce noise).
Compressor does not work.
Frost production starts.
Wait for 3 minutes until the
temperature is lowered, and
then restart the machine.
Overheat protection starts.
The remote control does
not work.
The
distance
between
the
machine and the remote control
is too far.
Move the remote control closer
to the air conditioner, and make
sure that the remote control
directly faces to the direction of
the remote control receiver.
The remote control is not aligned
with the direction of the remote
control receiver.
Batteries are dead.
Replace batteries.
Displays 'E1'.
The room temperature sensor is
abnormal.
Check the room temperature
sensor and related circuitry.
Displays 'E2'
The pipe temperature sensor is
abnormal.
Check the pipe temperature
sensor and related circuitry.
