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SkyGE-400S-PCI-E

User Manual

V1.0.21

Summary of Contents for SkyGE-400S-PCI-E

Page 1: ...1 SkyGE 400S PCI E User Manual V1 0 21 ...

Page 2: ...es 22 5 Install SkyGE 400S Software 23 5 1 SkyGE 400S Software Installation 23 6 Configure Skype Option 33 6 1 Allow Anyone Call In Chat 33 6 2 Set Skype Always Online 34 6 3 Disable Skype Sounds 35 6 4 Disable Skype Video 35 7 SkyGE 400S Setting 37 7 1 General Setting Page 45 7 1 1 Skype Account Setting 48 7 2 Configure Setting Page 51 7 3 Audio Setting Page 53 7 4 Phone Setting Page 54 7 5 Alert...

Page 3: ...SkyGE 400S Web Management for non Administrator 76 9 1 User Setting Page 77 9 1 1 View Modify User s Information 78 9 1 2 User Logout 78 9 2 Private Phonebook Management 79 9 2 1 Add Private Contacts 79 9 2 2 View Modify Private Contacts 81 9 2 3 Delete Private Contacts 82 9 2 4 View Public Contacts 82 9 3 View User s Call Log 83 9 4 My Skype 83 9 4 1 How to get Skype contacts 84 9 5 FAQ 90 10 How...

Page 4: ...can call back office via Skype in the internet ubiquitous age to save expensive mobile fee or international roaming fee Different location offices can have a free communication via this platform International calls for foreign remote office or customers can be achieved at free or low cost via such a communication platform Through Skype Button in company web or SkypeIn service 800 service calls can...

Page 5: ...stallation CD One quick user guide 1 2 Product Specification PCI E card form factor for PCI or PCI E bus One USB port connector for 4 Pin USB header of PC motherboard One 4 Pin 5 12V power connector for PC power supply connector 4 FXS ports for PBX s trunk lines or analog phones One red power LED one reset button and 4 green LEDs for 4 FXS ports status Skype v6 18 0 106 or 6 16 0 105 Windows 10 8 ...

Page 6: ...ress one number key Cheese Button before hanging up to dial colleague s alternative connections Easy to reach contacts Support international busy tone Ease of use and user friendly interface and web management Support CDR Call Detail Record for view and back up Support public and private phonebook Support phonebook and user information back up and import Allow admin every user to export personal S...

Page 7: ...icker 2GB RAM with a USB port and a CD ROM drive Microsoft Windows 10 8 7 or Windows XP SP3 250MB Free Hard Disk Space at least Skype v 6 18 0 106 or 6 16 0 105 512 kbps 4 ports upstream and downstream Internet connection ADSL Cable Modem Four available PBX trunk lines or four analog phones ...

Page 8: ...with enterprise PBX system as application A Or SkyGE 400S can be a SOHO IP PBX as application B Application A Connect SkyGE 400S with PBX User can connect 4 FXS ports of SkyGE 400S to PBX trunk lines Application B As a simple IP PBX Connect 4 FXS ports of SkyGE 400S with 4 analog phones or cordless phones 2 2 Before Proceed Before user starts to install SkyGE 400S please pay attention to following...

Page 9: ... OS user has administrator privileges for installing SkyGE 400S software Note 1 For later content in the user manual we name the PC installed SkyGE 400S as the SkyGE 400S server PC 2 We suggest there are less application programs installed on the SkyGE 400S server PC except applications like Anti virus and Skype to ensure SkyGE 400S working well 2 3 SkyGE 400S Installation Procedure Diagram Below ...

Page 10: ...f this manual If not please use the Skype program within the Installation CD Before getting updated SkyGE 400S software for a new Skype version we strongly recommend you not to upgrade Skype version to prevent possible troubles To install Skype software 1 Run the Skype Setup program within the installation CD 2 There appears a Skype welcome window as below Follow blue circles 1 3 to select a langu...

Page 11: ...an choose preferred installation folder by Browse User can choose to check boxes for Create a desktop icon Launch Skype after installation or Start Skype when the computer starts Then click Install If user doesn t click Options for configuration the default setting will enable these three settings ...

Page 12: ...always click Back button to go back to the previous step 4 The Free Google Toolbar for Internet Explorer screen will pop out User can choose to check boxes for Install the free Google Toolbar Then click Next to Install ...

Page 13: ...ill ask for Create a new Skype Account Then click Next 6 User can provide e mail address and country information and then click Sign In 7 A Getting Started window comes up Press Start button to get a simple guide for setting up Skype ...

Page 14: ...14 8 The next window will help user to check your sound settings by making a Skype test call Click Next 9 The next window will guide user to add friends to user s Skype contact list Click Next ...

Page 15: ...15 10 Then user can try to call friends Click Next 11 Next window will guide user to call ordinary phones with SkypeOut and click Finish ...

Page 16: ...16 12 Next Skype main window will pop up and user can start to enjoy Skype ...

Page 17: ... LED is light when power is on 2 Reset button Push button to reset hardware 3 4 FXS ports LED Green LED on indicates device is ready Green LED blinking indicates an incoming call or on a call 4 4 FXS RJ11 Connect to analog phones or PBX trunk lines Note 1 PBX Private Branch Exchange 2 PSTN Public Switched Telephone Network 3 FXS Foreign Exchange Station which can connect with regular phone electro...

Page 18: ...te with yellow round label needs to be connected to 12V yellow wire Once PC power is on red LED of PCI E card will be solid on 3 As above figure connect JP1 to 4 pin USB header of the server PC with the supplied USB cable Red wire of the USB cable needs to be connected to VCC 5V and black wire of the USB cable needs to be connected to GND Please pay attention to the VCC GND indication near JP1 of ...

Page 19: ...w figure 5 If SkyGE 400S connects with the server PC successfully user will find four USB audio devices USBAudio00 USBAudio03 in Windows Device Manager Go to Start menu from the left bottom corner of Windows desktop Control Panel System System Properties Hardware Device Manager and then click Sound video and game controllers to check USB audio devices ...

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Page 22: ...3 port to PBX s trunk line 3 and FXS 4 port to PBX s trunk line 4 2 Assign a hunting group number for these PBX trunk lines Example Set number 0 for PBX landline hunting and number 9 for SkyGE 400S Skype line hunting 3 The device can also be connected with phones Desktop PC built in FXS card Skype gateway PBX trunk line or Phone application ...

Page 23: ... SkyGE 400S software please verify the following items 1 Please make sure Skype 6 18 0 106 is installed 2 Please make sure there are 4 registered Skype accounts including one enterprise account 3 Please make sure SkyGE 400S is connected with SkyGE 400S server PC To install SkyGE 400S software Step1 Insert the Installation CD into the CD ROM drive of the computer SkyGE 400S installation screen will...

Page 24: ...24 SkyGE 400S software Step2 There comes a window to recommend administrator to close all other applications before continuing to install SkyGE 400S as below ...

Page 25: ...ion or not Step 3 The window of Select Setup Language will show up administrator can select a preferred language by scrolling down the selection bar as the figure below and then click OK to continue next step Step 4 The window of Welcome to SkyGE 400S Setup Wizard pops out Read the on screen instructions and click Next to continue next step as the figure below ...

Page 26: ...Agreement pops out After reading content of the agreement carefully please check the box of I accept the agreement And then click Next to continue next step Notice User can click Back to go back to the previous step anytime during the ...

Page 27: ...g which folder for the installation user can click Next to continue Step 7 In the next window of Select Start Menu Folder choose a preferred folder for SkyGE 400S program s shortcuts in Start Menu folder If this is not a preferred folder click Browse and choose a folder from the list User can choose not to create a Start Menu folder by check the box of Don t create a Start Menu folder and click Ne...

Page 28: ...ate a desktop icon or Create a Quick Launch icon Check the appropriate box as desire After SkyGE 400S AP is launched the desktop icons will appear on the computer desktop and the quick launch icon will appear in the left bottom corner of the Windows screen Click Next to continue ...

Page 29: ...d installation information and allows the user to select to start the installation Carefully examine the configurations If configurations need to be changed click Back to make necessary modifications If not click Install to start the installation ...

Page 30: ...d check call log via web remotely However Tomcat will open port 8080 default port and possibly make system at risk Please be careful on the setting Administrator can launched Tomcat later via general page of Option in SkyGE 400S system tray icon Step 12 After finishing SkyGE 400S setup successfully Skype Accounts setting window will pop out Administrator could set 1 to Skype accounts according to ...

Page 31: ...me out below window All the system running Skype accounts will send out Skype contact authorize request for the Skype accounts in public or private phonebook It is highly suggested to modify This is XXX company in the below invite request message as your company name to increase the possibility of getting request approval ...

Page 32: ...32 Step 14 Administrator could see the correct Skype icons shown at the right corner bottom of Windows desktop as the figure below Then the whole installation is complete now ...

Page 33: ...n recover Skype setting if SkyGE 400S won t be used in the future 6 1 Allow Anyone Call In Chat If user wants to let any Skype user call SkyGE 400S below steps can be followed to enable this function Step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select Privacy Step 4 Check anyone box of Allow calls from Step 5 Check only people in my Contact List box of Allow chats fr...

Page 34: ...es Please set both value to 0 minutes to show the Skype status as always online by following steps Step 1 Select Tools tab from Skype main window Step 2 Select Options Step 3 Select General Step 4 Fill 0 for Show me as Away when I am inactive for _ minutes Step 5 Fill 0 for Show me as Not Available when I am inactive for _ minutes Click Save button to save configuration ...

Page 35: ...s Step1 Select Tools tab from Skype main window Step2 Select Options Step3 Select Sounds Step4 Cancel settings of connecting call hang up and knocking And then press Save 6 4 Disable Skype Video Skype video function can be disabled to avoid consuming internet bandwidth and S SkyGE 400S server CPU resource Please disable Skype Video support as following steps Step 1 Select Tools tab from Skype main...

Page 36: ...36 Step 4 Disable Enable Skype Video Click Save button to save configuration ...

Page 37: ...ght bottom corner of Windows desktop Option Include basic settings of SkyGE 400S Please refer this user manual section 7 1 7 5 for details Skype fair Usage Policy Setting to prevent infringing Skype fair policy for Skype programs like unlimited world Choose Skype fair usage policy by right clicking SkyGE 400S system tray at the right bottom corner of Windows desktop as below Then Skype fair usage ...

Page 38: ...an set user s own limit The accumulative call counts of different SkypeOut number and SkypeOut call minutes are statistic for each Skype account instead of per port Prohibit SkypeOut User can also set the situation for Prohibit SkypeOut User can choose to prohibit SkypeOut call when the accumulative call counts of different SkypeOut numbers or SkypeOut minutes reach either user s limit or default ...

Page 39: ...from SkypeOut and replace the Skype account with the Skype backup accounts Once the limit is lifted this Skype account will become an active Skype backup account Each sub Skype account can support two Skype backup accounts The backup Skype accounts need to have same Skype service program like unlimited World as the per port assigned Skype service Status Status for all ports Choose Status by right ...

Page 40: ... Detailed status 1 Hardware status Ready Initialization fails Hardware not found Not initialize 2 Skype Status LogOut OffLine DND Do Not Disturb Can not attach Ready 3 Connect status Free Busy Incoming Skype Call Outgoing Skype Call Disable Unavailable 4 SkypeOut Credit No SkypeOut Credit SkypeOut Credit Dialing rule and limit Choose Dialing rule and limit by right clicking SkyGE 400S system tray ...

Page 41: ...peOut If rule one is chosen only public phonebook can be used and private phonebook can t be used And there runs the risk of hack s possible Skype SkypeOut calls Rules 2 3 can be deployed for all speed dial numbers in public and private phonebooks But the speed dial number for public and private phonebook can t be duplicated Prohibit Taiwan Mobile SkypeOut call Prohibit Taiwan Landline SkypeOut ca...

Page 42: ...ntact s authorize request for all Skype contacts in public private phone books Sending authorize request will be done for all the Skype accounts used for SkyGE 400S If the authorize request is accepted then both will become friends and Skype to Skype calls between both parties will have an obvious successful rate Admin can have own invite request message or Skype s default invite request message w...

Page 43: ... desktop as below There are two default IVRs supporting Chinese and English User can record own IVR by dialing speed dial number 999998 then start to make IVR recording After recording function is activated system will pop out GUI for stop recording play back and storage location option Check for latest update ...

Page 44: ... new software release admin can get a pop out notice Admin can decide to go with the update or update later Admin can check for latest update anytime especially when the system has problems to use There is no need to uninstall the old SkyGE 400S version in order to update the new version About The version of SkyGE 400S software Exit Close SkyGE 400S software Tomcat and Skype accounts ...

Page 45: ...ting when user launches SkyGE 400S again User can use Cancel button to cancel the changes and Option dialogue closes immediately Besides user can click Default button to refresh settings to default settings in every pages There are following five pages General Setting Page Configure Setting Page Audio Setting Page Phone Setting Page Alert Setting Page This general page provides the basic operation...

Page 46: ...ult language is decided by the Select Setup Language setting during SkyGE 400S setup program is installing However the user interface language can be adjusted by changing the language selection SkyGE 400S web language is also decided by the Select Setup Language setting when SkyGE 400S setup program is installing 2 Auto Start Up If this setting is enabled SkyGE 400S program will be automatically l...

Page 47: ...hen there is a call in progress The default setting is enable 5 Polarity reversal With this function enabled call billing machine or PBX built in billing machine can get signals for a call start and end to come out call billing information Default is disable 6 Caller ID Support Skype FSK type I caller ID The default setting is disable 7 SkypeOut Country Code Standard SkypeOut call number format is...

Page 48: ...s option Tomcat will be launched whenever SkyGE 400S is running Launching Tomcat will open system port 8080 default and possibly make system at risk Administrator needs to be careful on this setting The default setting is user s choice during SkyGE 400S installation 14 Launch Tomcat and Stop Tomcat 15 Send 2nd dial keys The ways to send out DTMF keys after establishing a Skype SkypeOut call It is ...

Page 49: ...from the first port by checking Accept call forwarding box The default setting is enable DID code is sent to the PBX when the corresponding Skype has an incoming call and the call is answered by PBX This function can be used for customer service Once customers call this Skype the call will be directed to a dedicated service person Once the DID function is enabled accept forwarding call function wi...

Page 50: ... is picked up User can use above settings to plan which ports will be used for taking incoming calls and which ports will be used for call out Step 3 Enter Skype name or password the maximum length allowed is 31 alphanumeric characters Click Apply to save the changes Step 4 After the changes is saved a warning message will come up to remind user to re launch SkyGE 400S software Then click OK ...

Page 51: ...t number will be treated as a matched speed dial number and be dialed out incorrectly SkypeOut number format for landline number is area code W or W O phone number and the corresponding format for or international number is 00 country code area code phone number When user tries to make a Skype to Skype forward call and gets a busy tone system might be fully occupied User can try later Step 6 Gatew...

Page 52: ...e or PBX PSTN card User can enable or disable FXS1to FXS12 ports separately Notice It is strongly recommended that user enables all FXS ports for first time setup If user doesn t enable FXS for one port SkyGE 400S will disable the corresponding Skype account for that port ...

Page 53: ... ports To adjust the audio wave input output volume drag the Microphone speaker volume scroll bar Note If user attempts to change SkyGE 400S speaker volume from Sounds and Audio Devices in control panel SkyGE 400S program will adjust the volume to its default value If user attempts to change SkyGE 400S s microphone volume from Sounds and Audio Devices in control panel and the volume exceeds SkyGE ...

Page 54: ...our types of ring signal frequency 20Hz 25Hz 30Hz 50 Hz User can choose a proper ring signal frequency according to the ring frequency of the phone user adopts Usually the ring signal frequency adopted in the U S A is 20Hz The ring signal frequency in Europe is 25Hz The ring signal frequency adopted by the major countries in the world ranges from 20 to 50Hz The default setting is 25Hz 3 Internatio...

Page 55: ...l busy tone parameter setting The default international busy tone country setting is decided by the Select Setup Language selection when SkyGW4C S is installed For example when user selects English during installation the default country will be United States SkyGE 400S supports busy tone for most countries now 4 Manual busy tone parameter setting When user can t find the living country from the l...

Page 56: ...S will send an alert message to Send Skype SMS alert to Phone number SMS When SkypeOut credit will be expired main Skype account will send a SMS message to these phone numbers SkypeOut credit will expire When the checkbox is chosen administrator can set the SkypeOut credit threshold Once SkypeOut credit is lower than the threshold main Skype account will send a SMS message to these phone numbers t...

Page 57: ... Skype account After checking the box SkyGE 400S will automatically send all line s detailed status to administrator by a fixed time interval The default setting is 24 hours Example 1 After administrator uses voip skype 01 Skype account to send a command Line1 to main Skype account in SkyGE 400S SkyGE 400S will report line 1 detailed status to administrator as below 2 After administrator uses voip...

Page 58: ...58 SkyGE 400S will report all lines detailed status to administrator as below ...

Page 59: ...tp localhost 8080 or SkyGE 400S Server PC s IP like http 192 168 33 197 8080 in the address bar of the browser Only support IE and Chrome Port 8080 can be modified This will open a Welcome to SkyGE 400S platform page Then user can login by typing user name and password The default value for both User Name and Password are admin If administrator doesn t want to type User name and Password every tim...

Page 60: ...or modify user account Phonebook Add delete or modify public phonebook Security Security setting for incoming outgoing calls and White and Black list Call Log View all call logs Tool Import or export phonebook and user information back up call log and view system usage statistics Profile Modify administrator s information Logout Administrator logout 8 2 1 View Modify Administrator s Information Cl...

Page 61: ...61 Password Then save it 8 2 2 Administrator Logout Click Logout button at the right top corner of the screen to logout ...

Page 62: ...User button to add a user Administrator must log in as an administrator to add user accounts The required filled in information includes User Name User ID Password and User Type Administrator can allow user to have Skype to Skype call forward function by setting user s Skype account and enable this function Every user can use his her User Name to login to manage his her own private phonebook Every...

Page 63: ...nformation 8 3 2 View Modify User s Information Click Users and administrator can view the list of all users Administrator can click user s name to modify password and comments When the modification is completed click Save button to save the changes ...

Page 64: ...delete the user by clicking Delete User button Or administrator can view the user s personal phone book by clicking Phone Book button 8 3 3 Delete User Click Users and then check the box of the user whom administrator wants to delete Click Delete User button to delete the user ...

Page 65: ...te group setting user can find a specific contact through Group searching Administrator can sort the list by clicking the tab for Skype Account Nickname Speed Dial 0 SkypeOut1 1 SkypeOut2 2 or Group 8 4 1 Add Public Phonebook Contacts Click Phonebook and then click the Add Contact button to add a contact User needs to log in as an administrator to add public contacts The required information inclu...

Page 66: ... number digits after key will be dialed after the delay time There are options 1 9 seconds for each and the default is 2 seconds 4 Maximum 50 characters for E mail address 5 Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others Through an appropriate group setting user can find a specific contact through Group searching 8 4 2 View Modify Public Phonebook Click P...

Page 67: ... When the modification is completed click Save button to save the changes Note At contact information page administrator can click Delete Contact button to delete the contact 8 4 3 Delete Public Phonebook Contacts Click Phonebook and click the check box of the contacts Then click Del Contact button to delete the contacts if administrator wants ...

Page 68: ...ng and make it valid If some Skype account calls any Skype account of SkyGE 400S very often and the total incoming calls count from this Skype account within one minute exceeds the maximum number this Skype account will be added into the Limit List After this any incoming call from this Skype account will be blocked by the system until this limit is lifted If you want to remove the call limit on o...

Page 69: ...ll be blocked By clicking Black List at the bottom of the Security page you can choose Add to add a new Skype account Or if you want to remove a Skype account from the black list you can check the Skype account and click Remove as the below figure After incoming white list is enabled only Skype accounts within the incoming white list are allowed to call SkyGE 400S Any other Skype calls will be rej...

Page 70: ...nt improper usage of SkypeOut Admin can set SkypeOut call limit after office hours or anytime There are two kinds of limit One is to set the maximum total SkypeOut calls count within certain minutes The other one is to set the maximum length of per SkypeOut call Either one setting can be chosen or both can be chosen After your decision is done please remember to click Save button to save your sett...

Page 71: ...and make it valid Enable Cancel Black White list For SkyGE 400S outgoing calls you can choose Enable Black List to prevent any outgoing call for the specific Skype accounts or SkypeOut numbers within the black list Or you can choose Enable Outgoing White list to only allow outgoing calls for the assigned Skype accounts or SkypeOut numbers within the outgoing white list Either black list or outgoin...

Page 72: ...e list is enabled SkyGE 400S only allows outgoing calls for Skype accounts or SkypeOut numbers within the outgoing white list Any other outgoing calls will be blocked After clicking Outgoing White List at the bottom of the Security page you can choose Add to add a new Skype account or SkypeOut number Or if you want to remove a Skype account or SkypeOut number from the outgoing white list you can c...

Page 73: ...public for calls without user ID and user name for calls with user ID dialing rule 2 3 Contact call out Skype account or SkypeOut number Direction Skype incoming call or Skype SkypeOut outgoing call Dest Rate call out destination country and SkypeOut rate Duration per call period 8 7 Tool User must log in as an administrator to export or import data and back up call logs Click Tool ...

Page 74: ...74 Export Data to an Excel File Only supports excel file format now Administrator can use this function to export contacts data ...

Page 75: ...tion and Phonebook to SkyGE 400S Click Browse button to choose a file then click Import button to import the file Backup Call log Select the period which administrator is interested then click Backup button to back up the call logs Statistics Administrator can use this function to get system utilization and occupied counts per port for certain period System utilization Statistics per every 5 minut...

Page 76: ...ount to login SkyGE 400S via IE Open user s IE browser and type in http IP 8080 like http 192 168 33 197 8080 in the address bar of the browser This will open the SkyGE 400S Welcome page Please type user name and password to log in If user doesn t want to type user name and password every time for login please check the Remember me box ...

Page 77: ...rm and has below options Phonebook Add delete or modify private phonebook View public phonebook Call Log View personal call log Profile Modify user s information My Skype Get user s Skype contact list for private phonebook FAQ Frequently asked questions Logout User logout ...

Page 78: ...k Profile and user can view and manage user s information User can modify password and comments data from Profile page Click Save button to save after modification 9 1 2 User Logout Click Logout button at the right top corner of screen to log out ...

Page 79: ...ntact s speed dial number SkypeOut1 1 Contact s SkypeOut number 1 SkypeOut2 2 Contact s SkypeOut number 2 Group There are six groups including Colleague Customer Family Friend Schoolmate and Others User can sort the list by clicking the tab of Skype Account Nickname Speed Dial 0 SkypeOut1 1 SkypeOut2 2 or Group 9 2 1 Add Private Contacts Click Phonebook and choose Private Contact then click Add Co...

Page 80: ...y time for each key User can add keys after a company s phone number After dialing to this company the extension number digits after keys will be dialed after the delay time keys stands for There are options 1 9 seconds for each and the default is 2 seconds 4 Maximum 50 characters for E mail address 5 Group There are 6 groups including Colleague Customer Family Friend Schoolmate and Others With ap...

Page 81: ... then click Private Contact to view private phonebook If user wants to modify contact s information click contact s Skype account Any information can be modified except the Skype account When the modification is completed click Save button to save the changes ...

Page 82: ... to view private contacts list Check all contact s box which user wants to delete and click Del Contact button to delete 9 2 4 View Public Contacts Click Phonebook and then click Public Contact to view public contacts list Only administrator can modify public contacts information ...

Page 83: ... on the Skype Friends List page local PC s Skype contacts can be transferred to phonebook Admin or users can use ContactTool to upload Skype contacts to public phonebook If admin wants to use Connect Skype tool in the Skype Friend List as below figure as a general user login from the Skype server PC he needs to access SkyGE 400S web through the Welcome to SkyGE 400S platform in General page from c...

Page 84: ... Skype button Skype might pops out IEXPLORE EXE wants to use Skype Please allow it If clicking Connect Skype doesn t work please try click ContactTool and refer to Using ContactTool section Step 2 Click Connect Skype button again There might pop out below window Select Allow this site to use Skype contact management or Allow this site to use Skype contact management but ask again in the future and...

Page 85: ... same time If there is any Skype not receiving iexplore exe wants to access inform please go back to step 1 to click Connect Skype button Step 3 Local Skype contacts are uploaded to Skype Friends list page User can click Assign to edit speed dial for each contact Speed dial number can be up to 20 digits Step 4 After finishing adding contacts speed dial number please click Transfer to Phone Book bu...

Page 86: ...ow many Skype contacts will be saved in phonebook Click OK to save After finishing transfer contacts the screen will show the transferred contacts and user can do more modification Using ContactTool Step 1 Please click ContactTool ...

Page 87: ...87 Step 2 There pop out two ContactTool exe warning messages for download and execute Please allow to run Step 3 There comes out Contact Tool table Please click Connect Skype ...

Page 88: ...ake following steps to upload Skype contacts into phonebook Then allow next Skype to allow ConactTool exe access Don t allow ConactTool exe to access multiple Skype clients at the same time If there is any Skype not receiving ConactTool exe wants to access inform please go back to step 3 to click Connect Skype button Step 5 User can add speed dial number for the contacts you want to add Once it is...

Page 89: ...dress and Port number then click OK Admin also can fill in admin s User Name and Password to upload Skype contacts to public phonebook Step 7 There pops out ContactTransfer exe open file security warning window Please click Run Step 8 Contacts with speed dial has been uploaded to phonebook Please go to Phonebook page to check ...

Page 90: ...90 9 5 FAQ Click FAQ to view frequently asked questions ...

Page 91: ...h dialing rules is chosen in Dialing rule and limit of SkyGE 400S system tray icon Step 1 Check with MIS about system s dialing rule setting Step 2 Make sure public or private phonebook for contacts is set Step 3 Press 8 key from extension phone to hunt a free Skype line and user will hear a Skype dial tone Step 4 Press Account ID Password contact s speed dial number or SkypeOut number at one time...

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Page 93: ...one time key can be added after speed dial number or SkypeOut number to accelerate calling out Note 1 If SkyGE 400S is connected to analog phones instead of PBX then sep 1 needs to be skipped and follow steps 2 5 2 Calling SkypeOut number is depending on SkyGE 400S setting as below picture When SkypeOut country code is set then user just needs to dial area code phone number For international calls...

Page 94: ... key through phone keypad if the Skype call has a bad communication quality or the contact is unavailable It is prohibitive to hang up the current Skype call if user wants to use the Cheese Button function After pressing keys 1 or 2 user can talk to the contact through SkypeOut The beauty of this function is that user can continue the conversation without the efforts of looking for phone book and ...

Page 95: ...95 How does Cheese Button work Press 1 Make a SkypeOut call by SkypeOut1 number Press 2 Make a SkypeOut call by SkypeOut2 number Press 0 Call contact s Skype account ...

Page 96: ...se Button contact table pressing 1or 2 will not have any effect 2 When user wants to use Cheese Button function user needs to press key 1 or 2 after key within 3 seconds Otherwise SkyGE 400S will call the next available Cheese button number ...

Page 97: ...do A Please click More info as below figure circled in red Then below window pops out Click Run anyway to continue installation Then you will get UAC User Access Control window to warn you Do you want to allow this APP from an unknown publisher to make changes to your device Please click Yes to continue installation Then just follow on screen instruction for installation Q2 How can I get SkyGE 400...

Page 98: ...I call Skype contacts in public phonebook or my private phonebook A Dialing rule and limit Choose Dialing rule and limit by right clicking SkyGE 400S system tray at the right bottom corner of Windows desktop as below ...

Page 99: ... 3 8 are installed and launched user might get above pop up window to ask user to accept or deny SkyGE 400S or SkyAgent for S SkyGE 400S sub Skype accounts to access Skype The pop up window just shows up for around 3 seconds If user clicks the pop up window there will be one new event and possible one plugin authorization for SkyGE 400S or SkyAgent exe shown in Skype main window as below User can ...

Page 100: ...100 b Click SkyGE 400S exe or SkyAgent exe under one Plugin authorization then one Skype Manage API Access Control window will pop up Choose Allow this program to use Skype and click OK button ...

Page 101: ...g SkyGE 400S program A 1 Please make sure your SkyGE 400S server PC is installed legal Microsoft Windows software 2 Please start secondary logon service in SkyGE 400S server PC as following steps Step 1 Select Control Panel from Windows start menu Step 2 Select Administrative Tools Step 3 Select Services Step 4 Double click Secondary Logon for secondary logon properties window and click Start then...

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Page 104: ...kype main window Step 2 Select Options Step 3 Select Privacy Step 4 Select Manage other program s access to Skype Step 5 A Manage API Access Control window will pop out Step 6 Select SkyGE 400S EXE SkyAgent EXE for sub Skype accounts tab and then select Change or Remove to allow SkyGE 400S or SkyAgent to access Skype After setting is changed SkyGW4C S or SkyAgent will work when SkyGE 400S software...

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Page 106: ...GE 400S software is launched each USB audio device should correspond with each Skype account s sound device For example USBAudio00 corresponds to Skype account voip 1111 Administrator can follow these steps to check Step 1 Select Tools from Skype main window Step 2 Select Options Step 3 Select Sound Devices Step 4 Check the column of Audio In and Audio out and make sure USBAudio00 is chosen Step 5...

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Page 108: ... Skype outgoing calls A This problem might be due to ring frequency setting mismatch between PBX and SkyGE 400S User can go to SkyGE 400S Phone setting page to adjust Ring waveform and frequency setting to make it work Q11 Why the Skype PBX port is not released after the incoming call party hangs up the call A There could be the busy tone setting mismatch between PBX and SkyGE 400S Please go to Sk...

Page 109: ...sktop connection the default setting might leave gateway s USB audio devices USBAudio0x under the control of the remote connecting machine and cause Skype audio setting error in the Skype gateway Before connecting Skype gateway system via Windows remote desktop connection user needs to make sure Skype gateway s USB audio devices USBAudio0x won t be used by the remote machine by following setting s...

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Page 112: ... user is encouraged to try to correct the interference by implementing one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio or television technician for help Modificat...

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