Issue
Potential cause
Potential solution
No sound
Is the hearing aid turned on?
Turn it on.
Is there a battery in the hearing aid?
Insert a new battery.
Is the battery still good?
Replace with a new battery.
Is the receiver wire broken or the earmould
clogged?
Consult your hearing care professional.
Is your ear full of wax?
Visit your physician.
Sound is distorted,
spluttering or weak?
Is the battery dead?
Replace with a new battery.
Is the battery dirty?
Clean it or replace it with a new one.
Is the receiver wire broken or the earmould
clogged?
Consult your hearing care professional.
Is there moisture in your hearing aid?
Use a desiccant (drying kit).
54
Troubleshooting