GN Hearing Flyte DA13i User Manual Download

Page: 44 / 52

Troubleshooting Guide

SYMPTOM

CAUSE

POSSIBLE REMEDY

No sound

Not turned on

Turn on by closing the battery door

Dead battery

Replace battery

Battery door will not close

Insert battery properly

Blocked wax filter

Replace wax filter or consult your hearing care professional

Not loud enough

Incorrect earmold placement

Reinsert hearing instrument carefully

Blocked sound outlet filter

Change filter or consult your hearing care professional

Change in hearing sensitivity

Consult your hearing care professional

Excessive ear wax

Consult your physician

Volume set too low

Increase the volume control if available or consult your hearing care professional

400847011US-17.10-Rev.A 44

02-10-2017 14:15:23

Summary of Contents for Flyte DA13i

Page 1: ...User Guide Flyte Custom User Guide Flyte BTE User Guide Flyte BTE User Guide Flyte BTE 400847011US 17 10 Rev A 1 02 10 2017 14 14 51 ...

Page 2: ...to provide rea sonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does ca...

Page 3: ...f ISED Japanese Radio Law and Japanese Telecommunications Business Law Compliance This device is granted pursuant to the Japanese Radio Law 電波法 and the Japanese telecommunications Business Law 電気通信事業法 This device should not be modified otherwise the granted designation number will become invalid This device operates in the frequency range of 2 4 GHz 2 48 GHz This device includes an RF transmitter ...

Page 4: ...der However children and physically or mentally challenged users will re quire training by a doctor audiologist hearing healthcare professional or the guardian for the insertion and removal of the hearing instrument containing the TSG module Important notice for prospective sound generator users A tinnitus masker is an electronic device intended to generate noise of sufficient intensity and bandwi...

Page 5: ...nitus are identified and treated before the sound generator instrument is used The sound generator instrument is a tool to generate sounds to be used with appropriate counselling and or in a tinnitus management programme to relieve patients suffering from tinnitus 400847011US 17 10 Rev A 5 02 10 2017 14 14 51 ...

Page 6: ...ant in learning to use hearing instruments Your instruments have been adjusted according to your individual hearing loss and needs Some people adjust quickly to wearing hearing instruments in their ears and hear ing new sounds other people may need more time This product is a custom made device Please read this manual carefully in order to wholly benefit from the use of your hearing instruments Wi...

Page 7: ...Model IIC Battery size 10 Model ITC Battery size 13 or 312 circle one Model ITE Battery size 13 or 312 circle one Model MIH Battery size 13 312 or 10 for MIH S circle one Left serial number Right serial number 400847011US 17 10 Rev A 7 02 10 2017 14 14 51 ...

Page 8: ...optional 20 Program button optional 21 Flight mode 24 Telephone use 25 Telecoil 25 Listen to radio or TV 26 Using hearing instruments with smart phone apps 26 Using hearing instruments with iPhone iPad and iPod touch 26 Cellular phones 27 PhoneNow 27 Tele loop systems 29 Care and maintenance 29 Daily maintenance 30 Replacing wax filters 30 General precautions 31 General warnings 32 Tinnitus Sound ...

Page 9: ...earing instrument expectations 41 Warning to hearing aid dispensers 42 Important notice for prospective hearing aid users 42 Children with hearing loss 43 Troubleshooting guide 44 Technical data 48 Warranty and repairs 49 Temperature test transport and storage information 49 400847011US 17 10 Rev A 9 02 10 2017 14 14 52 ...

Page 10: ...models designated by a W with size 312 battery and Custom Mic in Helix hearing instruments including type DA13r with FCC ID X26DA13r IC number 6941C DA13r models designated by a W with size 13 battery are available in the following variants FL9MIH W UP FL9MIH W HP FL9MIH W MP FL9MIH W LP FL9MIH UP FL9MIH HP FL9MIH MP FL9MIH LP FP9MIH W UP FP9MIH W HP FP9MIH W MP FP9MIH W LP FP9MIH UP FP9MIH HP FP9...

Page 11: ...Sound outlet 5 Wax filter 6 Vent 7 Microphone sound inlet 8 Remote microphone and tubing for remote microphone devices 9 Volume control optional 10 Model 11 Manufacturer 12 Serial number 8 6 7 4 5 2 2 4 9 1 3 8 11 12 10 3 8 6 XXXXXXX XXXXXXX XXXXXXX 400847011US 17 10 Rev A 11 02 10 2017 14 14 56 ...

Page 12: ...3i with FCC ID X26DA13i IC number 6941C DA13i models designated by a W with size 13 battery are available in the following variants FL9ITC D UP FL9ITC D HP FL9ITC D MP FL9ITC D LP FL9ITC UP FL9ITC HP FL9ITC MP FL9ITC LP FL7ITC D UP FL7ITC D HP FL7ITC D MP FL7ITC D LP FL7ITC UP FL7ITC HP FL7ITC MP FL7ITC LP FP9ITC D UP FP9ITC D HP FP9ITC D MP FP9ITC D LP FP9ITC DW UP FP9ITC DW HP FP9ITC DW MP FP9IT...

Page 13: ...ompartment and On Off switch 3 Removal cord optional 4 Sound outlet 5 Wax filter 6 Vent 7 Microphone sound inlet s 8 Volume control optional 9 Model 10 Manufacturer 11 Serial number 1 7 7 6 8 2 9 10 11 3 6 2 7 4 8 1 3 5 400847011US 17 10 Rev A 13 02 10 2017 14 14 59 ...

Page 14: ...DW MP FL9ITE D UP FL9ITE D HP FL9ITE D MP FL9ITE W UP FL9ITE W HP FL9ITE W MP FL9ITE UP FL9ITE HP FL9ITE MP FL7ITE DW UP FL7ITE DW HP FL7ITE DW MP FL7ITE D UP FL7ITE D HP FL7ITE D MP FL7ITE W UP FL7ITE W HP FL7ITE W MP FL7ITE UP FL7ITE HP FL7ITE MP FP9ITE DW UP FP9ITE DW MP FP9ITE DW MP FP9ITE D UP FP9ITE D HP FP9ITE D MP FP9ITE W UP FP9ITE W MP FP9ITE W MP FP9ITE UP FP9ITE MP FP9ITE MP FP7ITE DW ...

Page 15: ...compartment and On Off switch 3 Sound outlet 4 Wax filter 5 Vent 6 Microphone sound inlet s 7 Volume control optional 8 Model 9 Manufacturer 10 Serial number 6 2 3 7 1 6 5 4 XXXXXXX XXXXXXX XXXXXXX 10 9 8 5 4 400847011US 17 10 Rev A 15 02 10 2017 14 15 01 ...

Page 16: ...tery doors to avoid unnecessary battery consumption SmartStart Hearing instruments can be turned on once you have placed them on your ears If you prefer to turn them on just prior to placing them in your ears your hearing care profes sional can activate a function called SmartStart This function will delay the time in which the hearing instruments turn on by several seconds after the battery compa...

Page 17: ...the new battery with the positive side in the correct position 4 Gently close the battery door iTip 1 Always use new Zinc Air batteries that have a minimum remaining shelf life of 1 year 2 To save battery turn off your hearing aids when they are not in use 3 At night switch off the hearing aid and open the battery door completely to allow moisture to evaporate This prolongs the lifespan of the hea...

Page 18: ...aster when you use wireless functionalities like streaming from your smart phone or from your TV As the battery power goes down the wireless functions stop working A short melody every five minutes indicates that battery power is too low The table below shows how the functionality shifts with the power level of the battery Battery level Signal Hearing aid Remote Control Streaming Fully charged P P...

Page 19: ...rn the top part of the hearing instrument gently backwards and forwards so that it tucks behind the fold of skin above your ear canal 3 Insert the hearing instrument into your ear canal Opening and closing your mouth may ease insertion 4 Gently push the microphone into the creased area of the ear that is located above the microphone entrance and make sure the tubing is in place 400847011US 17 10 R...

Page 20: ...he fold of skin above your ear canal 3 Insert the hearing instrument into your ear canal Opening and closing your mouth may ease insertion By experimenting an easier method may be discovered With proper insertion hearing instruments should fit snugly but comfortably If the hearing instruments cause irritation of the ears contact your hearing care professional iNever attempt to modify the shape of ...

Page 21: ...ng your hand forward 3 If Mic in Helix hearing instruments do not have a removal cord gently pull outward with the microphone tubing Removal ITC and ITE 1 Hold the edges of the hearing instrument with your thumb and forefinger 2 Pull outward while slightly rotating your hand forward iNote Consult your hearing care professional if you have difficulty removing the hearing instruments 400847011US 17 ...

Page 22: ... forward towards your face when you are wearing the hearing instruments 2 To decrease the volume rotate the volume control backward away from your face When volume is increased or decreased a beep signal will be heard for each incre mental change When the upper or lower limits of the volume range are reached a beep signal with a longer duration will be heard 400847011US 17 10 Rev A 22 02 10 2017 1...

Page 23: ...cates which program you have selected one beep program one two beeps program two etc 3 When the hearing instruments are turned off and then back on the hearing instrument always returns to the default setting program one 4 If you have two hearing instruments with the synchronization function enabled program changes to one instrument will automatically repeat in the second instrument When a program...

Page 24: ... will now be in flight mode If the hearing instrument is in flight mode the hearing instrument must have been operating in flight mode for at least 10 seconds before attempting to enable wireless again It is possible to re enable wireless operation by opening and closing the battery door once 10 seconds after this operation is completed wireless operation will begin again iNote It is important to ...

Page 25: ...individual needs your hearing care professional may activate a program specifically for telephone use Telecoil optional on some ITC ITE and Mic in Helix models If equipped a telecoil can be activated by your hearing care professional and accessed through one of the additional programs A telecoil picks up a telephone s magnetic signal and converts it to sound An optional telephone program may help ...

Page 26: ...en developed Use with smart phone apps Notifications of app updates should not be disabled and it is recommended that the user installs all up dates to ensure that the app will function correctly and will be kept up to date The app must only be used with GN Hearing devices for which it is intended and GN Hearing takes no responsibility if the app is used with other devices If you would like a prin...

Page 27: ...ch to your tele phone program when a telephone receiver is raised to the ear When the telephone receiver is removed from the ear the hearing instrument automatically returns to the previous listening program Placement of PhoneNow magnets Place PhoneNow magnet on your telephone receiver to allow operation of the PhoneNow function In order to place PhoneNow magnet properly 1 Clean the telephone rece...

Page 28: ...a medical practitioner 2 The magnet may affect some medical devices or electronic systems The manufacturer of any magnetically sensitive devices e g pacemakers should advise you regarding appropriate safety precautions when using your hearing instrument and magnet in close proximity to the medical device or electronic system in question If the manufacturer cannot issue a statement we recommend kee...

Page 29: ...ntenance Please follow the advices below to have the best user experience and to prolong the life of your hearing aids 1 Keep your HAs dry and clean 2 Open the battery door to dry out your HAs when you are not wearing them 3 Wipe the HAs with a soft cloth after use to remove grease or moisture 4 Do not wear your HAs when putting on cosmetics perfume after shave hair spray suntan lotion etc These m...

Page 30: ...d 1 Brush the sound outlet area with the sound outlet pointed down 2 Insert the threaded end of the wax filter tool into the used wax filter and gently rotate clockwise 3 Gently pull until the used filter is removed 4 Discard the used filter in the slot located in the wax filter kit by pressing it into the center sliding it to one end of the slot and pull until the filter is discarded 5 Flip the w...

Page 31: ...filters consult your hearing care professional for guidance iUse only original GN Hearing consumables e g wax filters iGeneral precautions 1 When wireless function is activated the device uses low powered digitally coded transmissions in order to communicate with other wireless devices Although unlikely nearby electronic devices may be affected In that case move the hearing instrument away from th...

Page 32: ...s in mines oil fields or other explosive areas unless those areas are certified for hearing aid use 5 Do not allow others to use your hearing aids This may cause damage to the hearing of the other individual or to the hearing aids 6 Hearing aid usage by children or mentally disabled persons should be supervised at all times to ensure their safety The hearing aid contains small parts that could be ...

Page 33: ...e requirements of IEC 60601 1 1 IEC60065 orIEC60950 1 asappropriate wiredconnection forexampleHIPRO SpeedLink iNote GN Hearing wireless devices operate in the frequency range of 2 4 GHz 2 48 GHz GN Hearing wireless devices include a RF transmitter that operates in the range of 2 4 GHz 2 48 GHz For use of wireless functionality only use GN Hearing accessories For further guidance regarding e g pair...

Page 34: ...g a continuous or fluctuating humming User instructions for the TSG module Description of the device The Tinnitus Sound Generator TSG Module is a software tool that generates sounds to be used in tinnitus management programmes to relieve suffering from tinnitus Explanation of how the device functions The TSG module is a frequency and amplitude shaped white noise generator Noise signal level and fr...

Page 35: ... healthcare professional will review with you the need for having such a control For hearing aids where ear to ear synchronisation is enabled your hearing healthcare professional can also enable environmental monitoring synchronisation so that the TSG noise level is automatically adjusted simul taneously in both hearing aids dependent on the background sound level Additionally if the hearing aid h...

Page 36: ... The TSG module provides sound enrichment with the aim of surrounding the tinnitus sound with a neutral sound which is easily ignored Sound enrichment is an important component of most approaches to tin nitus management such as Tinnitus Retraining Therapy TRT To assist habituation to tinnitus this needs to be audible The ideal level of the TSG module therefore should be set so that it starts to bl...

Page 37: ...ch can be shaped with the following configurations The white noise signal can be modulated in amplitude with an attenuation depth of up to 14dB High pass filter Low pass filter 500 Hz 2000 Hz 750 Hz 3000 Hz 1000 Hz 4000 Hz 1500 Hz 5000 Hz 2000 Hz 6000 Hz 400847011US 17 10 Rev A 37 02 10 2017 14 15 23 ...

Page 38: ... perceived decrease in auditory function or increase in tinnitus perception the user should discontinue use of the sound generator and seek medical evaluation Children and physically or mentally challenged users will require guardian supervision while wearing the TSG hearing instrument The volume control is an optional feature in the TSG module used for adjusting the sound generator output level T...

Page 39: ...Acute or chronic dizziness v Unilateral hearing loss of sudden or recent onset within the previous 90 days vi Audiometric air bone gap equal to or greater than 15dB at 500 hertz Hz 1000 Hz and 2000 Hz vii Visible evidence of significant cerumen accumulation or a foreign body in the ear canal viii Pain or discomfort in the ear iCAUTION The maximum output of the sound generator falls into the range ...

Page 40: ... to local regulations or return them to your hearing care practitioner 1 DO NOT place batteries in your mouth Consult a physician immediately if a battery has been swallowed as they can be harmful to your health 1 Keep batteries away from pets children and individuals who are mentally challenged 2 BATTERIES MAY LEAK REMOVE THE BATTERY IF YOU LEAVE THE HEARING AIDS UNUSED FOR LONGER PERIODS 3 If th...

Page 41: ...m organic conditions Consistent use of the hearing instrument is recommended In most cases infrequent use does not permit you to attain full benefit from it The use of a hearing instrument is only part of hearing rehabilitation and may need to be supplemented by auditory training and instructions in lip reading 400847011US 17 10 Rev A 41 02 10 2017 14 15 23 ...

Page 42: ... sudden or recent onset within the previous 90 days vi Audiometric air bone gap equal to or greater than 15 decibels at 500 hertz Hz 1 000 Hz and 2 000 Hz vii Visible evidence of significant cerumen accumulation or a foreign body in the ear canal viii Pain or discomfort in the ear Important notice for prospective hearing aid users US Only Good health practice requires that a person with a hearing ...

Page 43: ...r a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid Federal law restricts the sale of hearing aids to those individuals who have obtained a medical evaluation from a licensed physician Federal law permits a fully informed adult to sign a waiver statement declining the medical evaluation for religious or personal beliefs that pre...

Page 44: ... T Dead battery R Battery door will not close I Blocked wax filter R Not loud enough Incorrect earmold placement R Blocked sound outlet filter C Change in hearing sensitivity C Excessive ear wax C Volume set too low I 400847011US 17 10 Rev A 44 02 10 2017 14 15 23 ...

Page 45: ...sult your hearing care professional Reinsert hearing instrument carefully Change filter or consult your hearing care professional Consult your hearing care professional Consult your physician Increase the volume control if available or consult your hearing care professional 400847011US 17 10 Rev A 45 02 10 2017 14 15 23 ...

Page 46: ...ncorrect custom placement in ear R Excessive ear wax C Feedback control may need adjustment C Hearing instrument settings not optimal C Sound distorted not clear Weak battery R Improper fit C Hearing instrument damaged C Hearing instrument settings not optimal C Wireless does not work Possible Root Cause Device is in flight mode O 400847011US 17 10 Rev A 46 02 10 2017 14 15 23 ...

Page 47: ...lt your hearing care professional Replace battery Consult your hearing care professional Consult your hearing care professional Consult your hearing care professional Open and close the battery compartment once Wireless will reactivate 10 seconds later If Root Cause is device in flight mode 400847011US 17 10 Rev A 47 02 10 2017 14 15 24 ...

Page 48: ...IEC 60118 7 and ANSI S3 22 2009 All Low Power LP models including IIC 115 dB SPL typical All Medium Power MP models 119 dB SPL typical All High Power HP models 121 dB SPL typical All Ultra Power UP models 130 dB SPL typical 400847011US 17 10 Rev A 48 02 10 2017 14 15 24 ...

Page 49: ...ng instruments is designated on your warranty card which is provided by your hearing care professional For hearing instruments that require service please contact your hearing care professional for assistance GN Hearing hearing instruments that malfunction must be repaired by a qualified technician Do not at tempt to open the case of hearing instruments as this will invalidate the warranty Tempera...

Page 50: ...this accessory with iPhone may affect wireless performance TruHearing Flyte is compatible with iPhone 7 Plus iPhone 7 iPhone 6s Plus iPhone 6s iPhone 6 Plus iPhone 6 iPhone SE iPhone 5s iPhone 5c iPhone 5 iPad Pro 12 9 inch iPad Pro 9 7 inch iPad Air 2 iPad Air iPad mini 4 iPad mini 3 iPad mini 2 iPad mini iPad 4th generation iPod touch 6th generation and iPod touch 5th generation using iOS 8 X or...

Page 51: ...51 Please ask your local hearing care professional concerning disposal of your hearing instrument 400847011US 17 10 Rev A 51 02 10 2017 14 15 26 ...

Page 52: ...Hearing Inc 12936 S Frontrunner Blvd Draper UT 84020 USA 844 278 8672 Manufacturer GN Hearing A S 8001 E Bloomington Freeway Bloomington MN 55420 1036 400847011US 17 10 Rev 400847011US 17 10 Rev A 52 02 10 2017 14 15 42 ...

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