13
Changing a Failed Hard Drive Module
If one of the hard drives fails, the two “Check GM” LEDs will display flashing or solid yellow, and Glyph Man-
ager will alert you. Open Glyph Manager software to determine which drive has failed and what the error
condition is. If a drive has failed and the RAID mode is set to RAID 1, 3, 5, or 10, the data can still be accessed,
but it is strongly suggested that you replace the faulty drive mechanism immediately to assure continued
backup and data safety.
It is very unlikely that multiple hard drives fail simultaneously, which is the reasoning behind using the re-
dundant RAID modes. If this did happen, or if a drive fails when the RAID mode is set to RAID 0 or Spanning,
the data will be lost and the system cannot be accessed again until the drive(s) are replaced and the array
rebuilds anew.
NOTE:
Glyph Tech Support is available to help you in the event of drive failure. If you need assistance with the
procedure below, please call our tech support at 1-800-335-0345.
NOTE
: Spare drive modules are available from Glyph. In the event of a failed drive, you must use a replacement
drive with capacity equal to, or higher than, the existing drives in the array. When building a new RAID array, iden-
tical capacity drives are also recommended. When using drives with differing capacities, the lowest capacity drive
will determine the total capacity of the array. For example, a four-drive RAID 0 array with three 1TB drives and one
500GB drive will yield a 2TB array. 500GB on each drive would be used for the array, and the rest is wasted space.
To replace a failed drive, follow the steps below:
1. Power off and unplug the power from the ForteRAID. Position the enclosure on the edge of a desk or table,
with the front facing towards you. You will notice that there is a switch on the bottom of the enclosure. Posi-
tion the enclosure so it hangs slightly off the edge of the table so you can access the switch.
2. Move the switch to the left, and with your other hand, push the inner chassis from the back until the front
panel slides out of the housing.
3. Pull the top of the front panel forward so that it un-clips from the inner chassis at the top.
4. Lift up gently to remove the front panel from the bottom pivot point. If you have to pull hard, something
is wrong. The lower lip of the front panel is probably catching the inner chassis.
