DANUBE 2 R500
64
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10. TROUBLESHOOTING
When a malfunction of your satellite system
occurs, it is very important to make a rapid check to
understand the nature of the malfunction and, if
possible, to find a remedy.
To analyze a malfunction, it is appropriate to carry
out the following verifications:
- the malfunction has been generated through
human mistake;
- the malfunction is due to a weather problem;
- the malfunction is due to a failure of the
equipment itself or it is caused by an anomaly of
another external appliance, but in some ways
connected to the equipment;
- in which phase the malfunction occurs: upon
start-up, during normal operation, upon shut-
down;
- the malfunction is repeated; if so, according to
what criteria;
- what the malfunction determine from a
functional point of view;
- whether the malfunction produces signals (light
signals) and/or anomalous noise (such as
hissing, buzzing, etc.) and/or anomalous odours
(smell of burning) or not;
- the malfunction interferes with the operation of
other appliances;
- the malfunction is an apparent failure (i.e. it
disappears, for example, by turning off and then
on again the equipment).
The better you are able to answer the above-
mentioned questions, the deeper the malfunction
analysis will be.
The following table analyzes the most probable
causes which can lead to malfunctions of your
DANUBE 2 R500 antenna. For any analyzed
possible cause, a corrective measure is proposed,
to efficiently solve, as much as possible, the
trouble.
Anomaly
Cause
Remedy
1. The antenna does not operate
(the led on the control unit
does not turn on)
- the fuse is blown
- replace the blown fuse with a
new one (see section
“Maintenance”)
- wrong power supply cable
connection
- check the polarity on the
power supply line
- short-circuited coaxial cable
- check the correct mounting of
the coaxial cables
- proper failure
- contact the Service Centre
2. The antenna does not operate
(the led on the control unit
flashes alternately red and
green)
- the coaxial cable has loosened
or has disconnected from the
antenna or from the control
unit
- check the connection of the
coaxial cables
- inner failure
- contact the Service Centre
3. No status message on the
decoder
- the satellite receiver is not
installed correctly
- check the receiver connection
- alternating current fluctuations - refer to the user manual of the
receiver for support