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Troubleshooting
ISSUE
CAUSE
SOLUTION
Step-up hot plate not lighting
Main gas line is closed
Open valve
Pilot light is not lit
Ignite pilot light
Cause unknown
Call for service
Flame is too high or too low
Adjustment knob is turned up or
down
Adjust flame with control knob
Pilot light not staying lit
Flame is too low
Adjust pilot light flame height
Pilot tube clogged
Replace pilot tube. Call for service
Strong smell of gas in cooking area
Main gas line leak
Turn off main gas valve.
DO NOT LIGHT FLAME, ignite
anything, or turn/switch on anything
electrical
Call fire department if needed and
call for service
Cooking surface heating up slowly
Carbon build up
Ensure the burners are kept clean
and free from carbon build up/debris
Gas type of Unit needs to be
converted
Unit ships from the factory Natural
gas. Conversion from Natural Gas to
L.P. is possible for this unit
Contact an authorized servicer or
Globe. Do not attempt conversion on
your own
If problems persist and the assigned solution does not remedy the issue, please call Globe’s Service Department at:
866-260-0522.
