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TERMS AND C
ONDITIONS
1. We only do business upon the Conditions which appear below and no other. Unless we so agree in writing
these Conditions shall apply in full to any supply of goods by us to the exclusion of any Conditions or terms
sought to be imposed by any purchaser. These Conditions of Sale and Warranty Terms override those which
are contained on the Invoice Forms and all Sales are now subject to these Conditions of Sale and Warranty
terms only.
2. PRICE
Once an order or call off has been accepted the price will be held for three months but if delivery is extended
beyond that period at the customer’s request, then we reserve the right to amend the price when
necessary. The company reviews its pricing annually to adjust for changes in our cost base. We reserve the
right to alter prices at any time for severe movements in raw materials (mainly copper and steel). If there is to
be a change we will give customers at least four weeks notice but anything delivered after that date will be at
the revised price. An order may not be cancelled or varied after acceptance without the written consent of the
company. Such cancellation or variation shall be subject to such reasonable charges as may be appropriate.
3. SPECIFICATION
The goods are supplied in accordance with the Specifications (if any) submitted to the Purchaser and any addi-
tions and alterations shall be the subject of an extra charge. Any goods not so specified shall be in accordance
with our printed literature or the literature of any of our component suppliers (subject to any modifications
made since publication). If we adopt any changes in construction or design of the goods, or in the specification
printed in our literature, the Purchaser shall accept the goods so changed in fulfilment of the order.
4. PAYMENT
The invoice price of goods shall be payable within 30 days of despatch by us of our invoice for the goods or such
longer time as may be stated by our quotation or invoice. If we receive payment in full on or before the due date
we will allow an appropriate settlement discount except where we have quoted a special net price. If payment
is not received in full on or before the due date we shall be entitled in addition to the invoice price to:
(i) payment of a sum equal to any increase in the copper price supplement applicable to the particular goods
sold between the date of receipt of order and the date of receipt of payment in full; and
(ii) interest on any part of the invoice price unpaid after the due date at the rate of 3% per annum over the
base rate for the time being of HSBC Bank plc.
5. TIME
We give estimates of delivery dates in good faith and time of delivery is not nor shall be made of the essence
of any contract nor shall we be liable for any loss or damage occasioned by delay in delivery.
6. DELIVERY
We deliver free normally by our own vehicles within 25 miles of any of our manufacturing depots. Delivery to
any place more than 25 miles from one of our manufacturing depots may be subject to our quoted delivery
charges. We reserve the right to make delivery of goods contained in one order by more than one consignment
and at different times. Where a period is agreed for delivery and such period is not extended by our Agree-
ment, the Purchaser shall take delivery within that period. If the Purchaser fails to take delivery, we shall be
entitled at the Purchaser's risk and expense to store the goods at the Purchaser's premises or elsewhere and to
demand payment as if they had been despatched. Off loading at point of delivery shall be the responsibility
of and be undertaken by the Purchaser.
7. SHORTAGES OR DAMAGE
Goods must be inspected before signature of delivery note and any damage, shortage or discrepancy noted
on the delivery note and the goods returned on the same vehicle. The buyer must also give us immediate
written notice of the damage, shortage or discrepancy so that we may prompt investigation.
8. RETURN OF GOODS
Goods may not be returned to the Company except by prior written permission of an authorised officer of the
Company and such return shall be subject to payment by the Purchaser of handling and re-stocking charges,
transport and all other costs incurred by the Company.
9. COMPANY LIABILITY
All our goods are made of the best materials from reputable manufacturers and where stated are manufac-
tured to the appropriate British or European Standard. Complaints must be given to us immediately, before
any action is taken, as responsibility cannot be accepted if repairs or renewals are attempted on site without
our written authority.
Defects caused by corrosion or scale deposits are not covered by this guarantee save as expressly
provided in paragraph (f) of this Condition 9.
Where we agree to rectify any defect, we reserve the right to undertake the work on our own premises.
The following guarantee covers faulty materials and manufacture for the stated period, provided that:-
• The unit has been installed in accordance with our installation and service instructions and all relevant codes
of practice and regulations in force at the time of installation.
• That all necessary inlet controls and safety valves have been fitted correctly.
• It has only been used for the storage of potable water supplied from the public mains.
• Where appropriate the unit has been regularly maintained as detailed in the installation and service
instructions.
(a) Domestic and Commercial Open Vented Cylinders and Tanks.
The copper storage vessel is guaranteed for ten years and if it proves to be defective either in materials or
workmanship, we will either repair or supply replacement at our option with the closest substitute in the case
of any obsolete product to any address in Great Britain.
(i) free of all charge during the first year after delivery by us.
(ii) thereafter at a charge of one-tenth of the then current list price and any copper price supplement and
delivery charge during the second year after delivery by us and increasing by a further one-tenth on the second
and subsequent anniversary of delivery by us.
(b) Domestic Mains Fed Products [Primary Stores]
The copper storage vessel is guaranteed for five years and if it or any integral pipework as part of the storage
vessel assembly proves to be defective either in materials or workmanship, we reserve the right to either repair
or supply replacements or the closest possible substitute in the case of any obsolete product and will collect
and deliver to any address in England, Wales and Scotland (excluding all Scottish Islands).
(i) free of all charge during the first year after delivery by us.
(ii) thereafter at a charge of one-fifth of the then current list price or any copper price supplement and deliv-
ery charge during the second year after delivery by us increasing by a further one-fifth on the second and
subsequent anniversary of delivery by us.
Gledhill
(Water Storage)
Ltd
(c) Integrated Boiler and Storage Vessel Products and
Stand Alone Boilers
In the case of the GulfStream range of products and the
Gledhill boiler range of products, Gledhill guarantees the
heat exchanger (boiler) for material and construction faults for
two years and FURTHER we will meet the installer/contractors
reasonable costs in removing and replacing any DEFECTIVE
heat exchanger up to a MAXIMUM of one third of the extent
of our liability in regard to the replacement product.
THE RESPONSIBILITY FOR THE EXECUTION OF THIS
GUARANTEE LIES WITH THE INSTALLER.
The guarantee becomes null and void if the appliance is used
incorrectly, or in the event of proven negligence or incor-
rectly implemented repairs OR FAILURE TO CARRY OUT
THE
RECOMMENDED INSPECTION/MAINTENANCE. The
guarantee also becomes null and void if changes are made to
the appliance without our knowledge, or if the serial number
on the appliance is removed or made illegible.
The annual service must be carried out by a competent
installer in accordance with the advice given by Gledhill and
using Gledhill approved parts.
(d) Stainless Steel Unvented Cylinders
Gledhill guarantee the components including controls, valves
and electrical parts for two years from the date of purchase. IT
SHOULD BE NOTED THAT THE FACTORY FITTED TEMPERATURE
AND PRESSURE RELIEF VALVE MUST NOT BE REMOVED OR
ALTERED IN ANY WAY OR THE GUARANTEE WILL NOT BE VALID.
GLEDHILL WILL NOT BE RESPONSIBLE FOR ANY CONSEQUEN-
TIAL LOSS OR DAMAGE HOWEVER IT IS CAUSED.
The guarantee for the stainless steel vessel is for twenty five
years if the original unit is returned to us AND PROVIDED
THAT:
(i) It has been installed as per the Design, Installation &
Servicing Instructions, relevant standards, regulations and
codes of practice.
(ii) It has not been modified, other than by Gledhill.
(iii) It has not been subjected to wrong or improper use or
left uncared for.
(iv) It has only been used for the storage of potable water.
(v) It has not been subjected to frost damage.
(vi) The benchmark log book is completed after each annual
service.
(vii) The unit has been serviced annually.
It should be noted that the guarantee does not cover:
- the effects of scale build up
- any labour charges associated with replacing the unit or parts.
If the stainless steel vessel proves to be defective either in
materials or workmanship we reserve the right to either repair
or supply replacements or the closest possible substitute in
the case of any obsolete product and will collect and deliver
to any address in England, Scotland and Wales (excluding
all islands):
(i) free of charge during the first year after delivery by us.
(ii)thereafter at a charge of one twenty fifth of the then cur-
rent list price during the second year after delivery by us and
increasing by a further one twenty fifth on the second and
subsequent anniversary of delivery by us.
ACTION IN THE EVENT OF FAILURE
If the Stainless Lite develops a leak we will ask for a deposit
against the supply of a new one. This will be refunded if the
failure is within the terms of the warranty when it has been
examined by us.
(e) Solar Panels and ancillary equipment
Gledhill provides a five year warranty for defects in the col-
lectors (except broken glass and collector accessories eg
metal edgings). If the collector demonstrably fails to meet
one of the requirements of the standard DIN 4757 part 3 we
will replace it free of charge based on the date of invoice. We
can not be responsible for damage caused by mechanical
stress and/or changes caused by weather related influences.
The warranty excludes minor surface damage that does not
affect performance or malfunction due to improper assembly
or installation.
Please note:
- Installation must have been carried out by a licensed special-
ized company (heating contractor or plumber) following the
version of installation instructions in force.
- Gledhill or its representative was given the opportunity to
check complaints on site immediately after any defect occurred.
- Confirmation exists that the system was commissioned
properly and that the system was checked and maintenance
was performed annually by a specialised company licensed
for this purpose.
AMD. MAY 2007
CONDITIONS OF SALE & WARRANTY TERMS
