Glastender, Inc. • 5400 North Michigan Road • Saginaw, MI • 48604-9780
800.748.0423 • 989.752.4275 • Fax 989.752.4444 • www.glastender.com
1
P
rICes
:
All prices are LIST. Applicable taxes will be added.
Q
uoTaTIons
:
Unless otherwise stated, quotations are effective for 30 days only.
a
CCePTanCe
:
All orders are subject to acceptance by Glastender, Inc.’s headquarters
in Saginaw, Michigan. Possession of the Parts Directory and Price List
is not an offer to sell.
s
hIPmenTs
:
F.O.B. factory in Saginaw, Michigan. Partial shipments will be made
unless otherwise specified by the customer. Orders are shipped via UPS
or DHL unless otherwise specified.
P
aymenT
T
erms
:
Cash should be included with all orders unless credit terms have been
arranged. To establish credit, banking and trade references are required.
A convenient credit application is available upon request. Visa and
Mastercard are also accepted.
D
eLIvery
:
Varies according to prior production commitments, but parts orders
generally ship within two working days.
r
eTurns
:
A Return Authorization (RA) number must be issued by the factory in
advance for any items that are returnable. The RA number MUST be
noted on the outside of the returned package. Returns must be received
within 90 days of the RA issue date. Shipping charges must be prepaid.
A 20% handling charge will be applied to all authorized returns if
received in new, unused condition in the original packaging.
L
oss
or
D
amaGe
:
Glastender, Inc. is not responsible for any loss, damage, or delay of
merchandise during shipment. Such transit claims must be filed with
the carrier. Merchandise must be examined on arrival. If shortages
occur, Glastender, Inc. must be notified in writing within five (5) days
of delivery to honor any shortage claim.
NOTE: Glastender, Inc.’s policy of constant quality improvement means
that prices, specifications, and policies are subject to change without
notice.
IMPORTANT!!
Attention Refrigeration Service Companies
Please review the important warranty information on this page. If you believe a
service call should be covered by the factory, please call the factory for authorization
between 8AM and 5PM EST, Monday through Friday.
T
erms
anD
C
onDITIons
w
arranTy
s
TaTemenT
LABOR: Glastender, Inc. warrants all products to be free of defects in
material and workmanship. In established areas, a start-up and a 90-
day labor warranty are included with glasswasher models GT-24 and
GT-30. The GT-18 series glasswashers include a 90-day labor warranty.
Self-contained refrigeration models, except beer line chillers, include a
1-year labor warranty, for the duration of one year from date of instal-
lation or up to 18 months from date of factory shipment, whichever
occurs sooner. For warranty labor claims beyond 15 months from the
date of factory shipment, proof of date of installation or occupancy must
be provided. Authorization for labor must be obtained from Glastender
within the warranty period and prior to the service being performed.
Labor warranty applies to the United States and Canada only.
PARTS: Within one year from date of installation, or 15 months from
date of factory shipment, whichever occurs sooner, Glastender, Inc.
will replace any part or assembly found defective under normal use and
service. Field replacement parts include a warranty of 90 days from date
of installation. All self-contained refrigeration models include a 5-year
compressor warranty.
A warranty claim form MUST accompany all returned defective parts or
assemblies. This form MUST be completed in full. Failure to do so may
result in delay or denial of credit. Any defective part or assembly must
be returned to Glastender, Inc., Saginaw, Michigan, with all transporta-
tion and delivery charges prepaid. Warranty repairs or replacements will
be shipped FOB factory in Saginaw, Michigan.
The warranty does not cover equipment subjected to accidents, freight
damage, alterations, improper power and/or plumbing hookups, improp-
er chemical use, general misuse, or lack of routine required maintenance
as determined by Glastender, Inc.
No representative, distributor, dealer, or any other person is authorized
to modify this warranty. This warranty replaces all other written or
verbal warranties.
NOTE: Glastender, Inc.’s policy of constant quality improvement
means that prices, specifications, and policies are subject to change
without notice. Questions regarding this warranty should be directed to
Glastender’s Customer Service Representative.
03/01/07
Summary of Contents for GT-18
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