Troubleshooting
Problem
Possible Cause
Suggested Solution
Water dispenser
is leaking
Drain cap and silicone seal are not
secure.
Ensure seal is secure in drain plug
and tighten drain cap.
Water is not hot
or cold enough
All the water in the tank has been
used.
Replace with full bottle and wait;
60 minutes for water to cool, 3
minutes for water to heat (after
activating "Kettle" feature button).
The unit is unplugged.
Plug it into the outlet.
"Kettle" Feature was not activated. Activate "Kettle" Feature by
pressing the button.
The circuit breaker in your home is
tripped or the fuse has blown.
Reset the breaker or replace the
fuse.
Temperature limit tripped.
Allow the temperature of the
hot water tank to cool for
approximately 15-30 minutes.
The temperature limit thermostat
will re-set automatically once
sufficiently cooled, and the
cooling system will reactivate
automatically. To operate the hot
water system, press the Kettle
Feature button.
Thermostat needs to be adjusted
colder.
Adjust thermostat between high
(cool) and low (colder) levels to
achieve desired temperature.
Water dispenser
is not dispensing
water
Empty water bottle.
Replace with full bottle.
Mineral deposits clogging tanks.
See Cleaning the Reservoirs.
Possible air pocket.
Push down on the dispenser
buttons to prime the unit.
Possible ice build up due to
thermostat set too cold.
Unplug overnight, then reset.
Set thermostat to high, slowly
increasing based on your use and
need for cold water.
Water dispenser
is noisy
Bottle making a gurgling noise as it
fills the tank.
This is normal.
Water dispenser is uneven.
Make sure the dispenser is on an
even surface that can support its
full weight.
Water bottle
drinking straw
is not sucking
water.
Drinking straw incorrectly adjusted,
causing possible air gap between
the upper and lower sections of
the telescopic straw.
Refer to page 10 for proper
adjustment.
Note:
Do not return this product to the store. For questions on operation, assembly or
parts, please contact us at 1-877-527-0313
.
