Troubleshooting
Issue
Possible Cause
Solution
No power / no lights
Ignition Key “OFF”
Turn to “ON”
On/Off Switch “OFF”
Turn to “ON”
Fuse
Check Fuse
Battery not connected
Ensure battery properly
connected
Battery needs charging
Charge battery
Loose or damaged wiring
Check connections between
ignition, battery etc.
Power ON but scooter doesn’t
run
Brakes safety switch is engaged
Check that brake levers are
released/not applied.
Throttle connection
Check throttle wires for proper
connection
Battery not connected properly
Check and connect both battery
packs, fuse, etc.
Battery low
Charge battery
Wires to controller loose
Check and reconnect wires
Wires to motor loose
Check and reconnect wires
Defective controller
Replace controller
Defective motor
Replace motor
Charger not working
No voltage in power outlet
Check wall outlet, use an
alternate outlet
Charger damaged/defective
Replace charger
Battery not charging
Charger damaged/defective
Replace charger
Battery not connected properly
Check and connect both battery
packs, fuse, etc.
Reduced running distance
Battery not fully charged
Charge battery
Brakes making contact when not
applied
Adjust brakes
Tire pressure low
Inflate to correct pressure
Battery at end of lifetime
Replace battery
Scooter doesn’t stop when
applying brakes
Brakes not correctly adjusted
Adjust brakes
Brake cable loose
Place brake cable in proper
position
In the event that you are having difficulty with your scooter outside of these issues or
these solutions are not correcting your issue please contact a technician at GIO
customer service.
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