Troubleshooting
Issue
Possible Cause
Solution
Battery gauge doesn’t
register anything when,
scooter is ON
Loose connection near the
power switch or battery pack.
Check connections, tighten
loose connections
Battery is completely
discharged.
Charge battery
Scooter turns ON and has
battery charge but doesn’t
work
Motor wire is loose or
disconnected
Check connections near the
motor, tighten loose
connections
Throttle is defective
Replace throttle
Controller is defective
Replace controller
Noise coming from motor
Defective or damaged motor
Replace motor
Scooter doesn’t decelerate
when throttle released
Throttle is defective
Replace throttle
Controller is defective
Replace controller
Scooter slowing down
Low battery
Charge battery
Defective battery
Replace battery
Defective throttle
Replace throttle
Trip distance per charge
reduced
Low tire pressure
Adjust tire pressure
(15-20PSI)
Low battery
Charge battery
Defective battery
Replace battery
Over weight limit
Reduce scooter load
Driving conditions (headwind,
slopes)
Avoid these conditions for best
performance
Battery not charging
Defective wall socket
Check power or use a different
outlet
Loose external connection
Check that charger is securely
plugged into wall socket and
charging socket on the scooter
Loose internal connection
Check connections near the
battery and charging socket,
tighten loose connections
Defective charger
Replace charger
Defective battery
Replace battery
The tips above are meant as a basic guide. Do not attempt to repair the scooter without
proper knowledge and skill. Please contact our technical support for help with any
scooter issues and possible solutions or seek the expertise of a local technician
experienced in scooter repair.
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