TROUBLESHOOTING
10
Ginnys.com 800-544-1590
PROBLEM
REASON
SOLUTION
You have plugged the
unit in and selected a
unit does not work.
The safety lock on the
lid is not fully locked
(aligned).
The bowl is not fully
locked on the base.
Check the safety lock
on the lid and ensure it
is aligned correctly.
Check that the bowl is
locked onto the base;
ensure it is aligned
correctly.
The chopper is not
working normally.
There is too much food
inside the bowl.
food inside the bowl.
The unit stops suddenly
while in use.
The safety locks on
the bowl are not fully
engaged.
Check the safety lock
on the lid and bowl.
Ensure they are aligned
correctly.
while in use.
There is too much food
inside the bowl.
The unit is not on a
stable and level
surface.
food inside the bowl.
Place the unit on a
stable and level surface.