19
When Measuring...
When Data Transmitting...
Problem
Root Cause
Solution
Abnormal measuring re-
sults:
- Too high;
- Too low;
- Huge difference between
two recent measurement.
Incorrect posture
Please step on the platform barefoot-
ed and stand still.
The device is located on the
soft ground such as a carpet
or on a rugged surface.
Please place the device on a flat, hard
surface.
Your feet are too dry.
Wipe your feet with a damp cloth,
keeping them slightly damp when
starting measurement.
No display on LED when the
device powers on.
Batteries not yet installed.
Install the batteries.
(Please refer to Insert the Batteries)
Worn batteries.
Replace all four batteries at the same
time. Please purchase the authorized
batteries for replacement.
CANNOT proceed to ana-
lyze body fat.
Step onto the platform wearing
socks or shoes.
Please keep barefooted during the
measurement, and keep full contact
with the electrodes as well.
The system cannot identify
the possible User ID with most
similar data.
Please assign a User ID again on the
APP.
The device powers off.
Low battery.
Replace all four batteries at the same
time. Please purchase the authorized
batteries for replacement.
Problem
Root Cause
Solution
Data transmission failed.
Bluetooth is OFF.
Turn ON the Bluetooth via Settings.
The APP is OFF.
Press the icon to turn ON your APP.
Out of range of Bluetooth
transmission.
Place your smartphone closer to the scale.
None of the user ID is assigned.
Please assign a User ID on the APP.
ENGLISH
ENGLISH
