MDE-4370D Honeywell® MS7120 Orbit Hands-free Scanner Setup/Service Instructions · April 2014
Page 11
Troubleshooting Passport Scanner Errors
5
Place the new scanner on the counter. Perform the
on
. If the new
scanner passes the tests, install the new scanner on the counter. If the new scanner fails the
tests, proceed to step
6
Replace the RJ-45 to RS-232 cable. Perform the
with the existing
scanner. If the scanner fails the tests, proceed to step
7
Replace the IBM tailgate board. Perform the
with the existing
scanner. If the scanner fails the tests, repeat steps
through
Troubleshooting Passport Scanner Errors
The following information includes possible errors and solutions for scanners used with the
Passport system.
Scan Item Not Found
This message appears on the message bar to indicate that the scanner read the barcode for the
scanned item and correctly transmitted the data to the Passport system, but the UPC was not
found on the system.
To troubleshoot this error, proceed as follows:
1
From MWS, select
Pricing
>
Item
.
2
Check the programming in the Passport system or Back Office PC, and verify if the UPCs are
programmed correctly.
3
If UPCs are programmed from a Back Office PC package, you must resend the data from the
PC.
Item (Barcode Number) Not Found, Enter Price Using Department
This message appears in a red error box to indicate that the scanner read the barcode for the
scanned item and transmitted the data to the Passport system, but not in the correct format.
~ OR ~
There is no indication that anything has changed.
To troubleshoot this error, proceed as follows:
1
Verify if the cable configuration is correct. Pin #3 to console must be set to Receive Data
(transmit data from scanner), and Pin #5 must be set to Signal Ground.
2
Verify if the cables are connected and seated properly.
3
Verify if the scanner programming options are set correctly.
