MDE-4370D Honeywell® MS7120 Orbit Hands-free Scanner Setup/Service Instructions · April 2014
Page 9
Maintenance
Maintenance
To clean the glass on the scanner, use household glass cleaner and a soft cloth.
Scanner Tests
Test 1
Scan an item without connecting the data cable to the Passport system. The test is successful if
the scanner beeps and the green LED flashes.
Test 2
Scan an item with the data cable connected to port 8 (PX5X) of the USB/RS-232 converter or
port C (PC41/PC42) of the IBM
®
tailgate board [Price Look Up/Programmable Logic
Controllers (PLU/PLC) must first be entered into the system using
Manager Workstation
>
Pricing
>
Item
]. The test is successful if the scanner beeps, the green LED flashes, and the
Passport system responds.
Note: The test is unsuccessful if the scanner does not beep and the green LED does not flash;
the scanner beeps and the green LED flashes, but the Passport system does not respond
or displays “Item (barcode number) not found” in a red error box.
Customer Contact
Following information is used if the scanner is reported inoperable. This information can be
used by the Authorized Service Contractor (ASC), Gilbarco Help Desk, or Major Oil
Company (MOC) Help Desk.
Phone Questions
1
Is the red light on? If not, wave your hand in front of the red lens to turn on the scanner.
2
Has the scanner worked in the past?
• If yes, continue to question
.
• If no, skip to question
3
Is the scanner glass clean? If not, have the cashier clean the glass and scan the item again.
4
Did the cashier try to scan another item? If not, have the cashier scan another item.
5
Did the scanner beep or blink (green LED) when the item was scanned?
• If yes, continue to question
.
• If no, suspect a faulty scanner. Go to
on
.
6
When the item was scanned, did “Scanned Item Not Found” appear on the console screen? If it
did, the UPC number is not programmed in the system. Have the manager program the UPC
number and update.
7
Has the Item Information programming been checked to assure the item’s status is valid?
8
Before the scanner stopped working, did the cashier have to scan an item several times before
the scanner detected an item? If the message UPC/PLU Scan Error is displayed, expect a
hardware problem.
