65
Gigaset S820-S820A / LUG - UK + IE / A31008-M2404-L101-1-7619 / appendix.fm / 11/26/12
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Service (Customer Care)
Gigaset S820A only:
Forgotten system PIN.
¥
Reset the system PIN to 0000 (
The other party cannot hear you.
The handset is "muted".
¥
Unmute the microphone (
The caller's number is not displayed.
1.
Calling Line Identification
(CLI) is not enabled for the caller.
¥
The
caller
should ask his network provider to enable Calling Line Identification (CLI).
2.
Calling line display
(CLIP) is not supported by the network provider or has not been enabled for you.
¥
Have calling line display (CLIP) enabled by your network provider.
3. Your telephone is connected via a PABX or a router with an integrated PABX (gateway) that does not trans-
mit all information.
¥
Reset the system: Briefly pull out the power plug. Reinsert the plug and wait until the device restarts.
¥
Check the settings on the PABX and activate phone number display, if necessary. To do this, search for
terms such as CLIP, calling line identification, phone number identification, caller ID etc. in the sys-
tem’s user guide or ask the system manufacturer.
You hear an error tone when keying an input.
Action has failed/invalid input.
¥
Repeat the process.
Read the display and refer to the user guide if necessary.
You cannot listen to messages on the network mailbox.
Your PABX is set to pulse dialling.
¥
Set your PABX to tone dialling.
No time is specified for a message in the call list.
Date/time are not set.
¥
Set the date/time (
The answer machine announces "PIN is incorrect" during remote operation.
1. You have entered the wrong system PIN.
¥
Enter the system PIN again.
2. The system PIN is still set to 0000.
¥
Set the system PIN to something other than 0000 (
The answer machine is not recording any messages/has switched to the advisory message.
The memory is full.
¥
Delete old messages.
¥
Play back new messages and delete.