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Customer service & product warranty – Australia and New Zealand
Gigaset E630A GO / LUG_GO AU en / A31008-M2725-C401-1-7619 / appendix_legal_GO.fm / 11/8/17
No connection to the Internet.
•
Display shows
No LANconnection
:
Check cable connection between router and base.
•
Display shows
IP address not available:
Check IP configuration.
The phone is preconfigured for dynamic assignment of the IP address. In order for your router to "recog-
nise" the phone, dynamic IP address assignment must also be activated on the router, i. e. the router's
DHCP server must be activated.
If the router's DHCP server cannot be/is not activated:
Assign a fixed IP address to the phone.
•
Display shows
Check IP settings
: The telephone is not connected to the Internet.
•
Check the cable connections between the base station and router and between the router and the
Internet.
•
Check the telephone's connection with the LAN, check whether the phone can be contacted at its IP
address. Check the IP address on the handset.
•
Display shows
Internet connection not available
:
Connection to the Internet has been interrupted:
Please try again later
Otherwise:
Check the plug connection between the router and modem or DSL connection and the
router settings.
Firmware update or VoIP profile download is not carried out.
•
Display shows
Currently not possible
: The VoIP connections may be busy or a download/update is already
being carried out.
Try again later.
•
Display shows
Server not accessible
:
•
The download server is not available.
Try again later.
•
The router is not available or has no connection to the Internet.
Check the connection between the
phone and the router and restart the router if necessary.
•
The pre-set server address has been changed.
Change the address in the web configurator or reset
the base station.
•
Display shows
Transmissionerror XXX
: An error occurred while transferring the file. An HTTP error code is
displayed in place of XXX.
Repeat the process. If the error occurs again, consult the service department.
You cannot establish a connection to the phone with your PC's web browser.
•
IP address is incorrect:
Request the handset's IP address
Try to re-establish the connection.
•
Check connections between the PC and the base station.
Open the command box on the PC
send a
ping command to the base station (ping <base station's local IP address>).
•
You have tried to reach the phone via a secure http (https://...).
Retry with http://...
GO functions
The smartphone display does not show the complete phone number and area code.
•
Country code and local area code are not set correctly.
Configuring settings:
With handset:
Settings
–
Telephony
–
Area Codes
With web configurator:
Settings
–
Management
–
Local Settings
No events displayed on the smartphone (e. g. missed call).
•
You have not selected a connection that can be used to transfer events to your smartphone.
•
Once you have registered the phone with Gigaset elements on the web configurator page
Settings
–
Messaging
–
Call Notification
select connection(s)
The name of the participant is not displayed in the events list on your smartphone.
•
The contact is not available on your smartphone.
Enter contact.
•
The participant number is stored differently in the contact list, e. g. without the area code
•
Configure settings for country code and local area code:
With handset:
Settings
–
Telephony
–
Area Codes
With web configurator:
Settings
–
Management
–
Local Settings
Calling back a missed call from your smartphone.
¥
Tap the event entry
Missed calls
tap on the
Call back
icon.
