Gigaset DE410 IP Pro User Manual Download Page 1

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Gigaset DE410 IP PRO / en / A31008-M2219-L101-5-7619 / cover_front_Newton.fm / 27.09.2012

PRO V

rsion 3, 30

5.2012

Version 02.00.00

Summary of Contents for DE410 IP Pro

Page 1: ...PRO Version 3 30 05 2012 Version 02 00 00 ...

Page 2: ...s u Multiple directories Manage your personal directory with up to 200 entries Use an LDAP directory or online directories on the Internet u Connection to a Gigaset T500 PRO or Gigaset T300 PRO Gigaset phone system Connect your telephone to a Gigaset phone system and make use of a shared line with colleagues and central management of your call lists or call switching for example u Network connecti...

Page 3: ...ts page 56 7 Do Not Disturb key Do Not Disturb DND function page 35 8 Navigation key Scroll through lists and entries In idle status page 25 È Open redial list page 43 Confirm or start action select entry page 25 Z Open directory page 47 9 End call back key End reject call cancel function go back one menu level press briefly return to idle status press and hold page 26 10 Consultation key Initiate...

Page 4: ... the Message Centre page 56 The microphone is muted page 35 Call is being made via the speaker Flashing Incoming call page 30 ô Headset connected page 19 ó Ringer deactivated page 59 Ñ Do Not Disturb function is activated page 35 Telephone in conference call page 38 Õ Secure connection page 34 Ô HDSP quality connection page 34 Ã New messages on the network mailbox The number is displayed to the ri...

Page 5: ...ating via the keypad and display menu 23 Menu tree 28 Operating via the PC 29 Making calls 30 Calling 30 Receiving incoming calls 33 Ending a call 34 Using functions when making a telephone call 34 Making a call to multiple participants 36 Setting up call divert CD 40 Using the call lists 43 Viewing entries 43 Dialling a number from a list 45 Copying an entry from the call list to the directory 45...

Page 6: ...r 72 Understanding the Web configurator menu tree 73 Running the setup assistant 75 Configuring phone settings via the Web configurator 80 Network and connectors 80 Telephony 90 Messaging 100 Services 101 Function keys 106 System settings 109 Checking the status of the phone 119 Accessories 121 Service Customer Care 121 Questions and answers 121 Protecting our environment 122 Appendix 123 Caring f...

Page 7: ... 05 2012 7 Contents Open Source Software 127 General 127 Information on license rights and copyright 127 License text 127 Glossary 133 Index 146 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 8: ...al sources of high frequency energy for the specifications of your Gigaset product see Technical Data The devices are not splashproof For this reason do not install them in a damp environment such as bathrooms or shower rooms Do not use the devices in environments with a potential explosion hazard e g paint shops If you give your phone to a third party make sure you also give them the user guide R...

Page 9: ...elephone with integrated switch Gigaset DE410 IP PRO Your PC is connected directly to the phone providing you with an additional LAN connec tion in your network 3 DECT IP bases for connection to DECT handsets 4 Ethernet switch Supports Quality of Service QoS 100 Mbit or Gigabit Ethernet and PoE Power over Ether net 5 Phone system e g Gigaset T500 PRO Forms Internet telephony ISDN or S2M connection...

Page 10: ...igaset DE410 IP PRO without a phone system 1 Gigaset IP telephone with integrated switch Gigaset DE410 IP PRO Your PC is connected directly to the phone providing you with an additional LAN connec tion in your network 2 Acts as a gateway to the Internet for the connected devices Routes VoIP calls from the phone to the Internet 3 The SIP provider transfers calls from the Internet and establishes a ...

Page 11: ...eceiver with cable for connection to the phone Ethernet cable for connecting a PC Wall bracket and Tool for fixing the handset retainer when mounting the device on the wall Insert strips for labelling the function keys with protective film www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 12: ...rmware updates are made available for you to download to your phone page 117 If this results in operational changes to your phone a new version of this user guide or the necessary amendments are published on the Internet at www gigaset com pro Select the product to open the relevant product page for your telephone where you will find a link to the user guide To find out what version of firmware is...

Page 13: ...ger straight end of the connection ca ble into the connection port on the bottom of the phone 2 Place the straight part of the cable in the cable recess provided 3 Insert the other jack on the connection cable into the port on the receiver 1 2 3 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 14: ...ns 1 Attach one end of the Ethernet cable to the right hand LAN port on the rear of the phone 2 Attach the other end of the Ethernet cable to a LAN port on your network Ether net switch or on the router itself Please exclusively use a shielded cable for the connection Warning If you connect your Gigaset DE410 IP PRO to a PoE capable Ethernet switch PoE class IEEE802 3af it will be supplied with po...

Page 15: ...e this cable to connect the telephone to the local network page 14 1 Connect an Ethernet cable to the left hand LAN port on the rear of the phone 2 Connect the other end of the Ethernet cable to a LAN port on the PC Please note You can operate and configure your Gigaset DE410 IP PRO using this or any other PC within the local network For more information please see the chapter Web configurator con...

Page 16: ...rst attach the appropriate plug in module to the power supply unit 1 Slide the required plug in module into the recess on the underside of the power supply unit until it clicks into place 2 To remove the plug in module again press on the button marked Push and pull the plug in module out of the power supply unit 1 Connect the power adapter to the port on the rear of the phone 2 Then insert the plu...

Page 17: ...ing screws u One connection cable u Insert strips 1 Position the extension module to the rightofthe phone on leftwhenviewed from below so that the module and phone are the same height and meet in the centre 2 Insert the clasps on the connection frame into the respective notches on the phone and module and push the connection frame upwards until it clicks into place Secure the con nection frame wit...

Page 18: ...m 5 mm ø Drill two dowel holes and insert dow els You can use the wall bracket as a drilling template Thread the cables through the cable guides on the back of the bracket and screw it to the wall Remove the handset retainer from the cradle using the tool provided and replace it with the ridge point ing upwards Attach the phone to the wall bracket by first hooking it onto the hooks at the bottom a...

Page 19: ...d to an Ethernet switch with PoE functionality The first time you use the device an installation wizard will start automatically and guide you through the necessary installation steps Configuring language and time zone settings Use the navigation key to select the required language To do this press up or down on the navigation key q Further information about the navigation key can be found on page...

Page 20: ...dress you will need The device IP address the network subnet mask the IP addresses of the standard gateway and DNS server u If the network uses IP protocol version 6 IPv6 IP addresses automatically select IPv6 as Network Type The connection is then estab lished automatically IP addresses statically the device IP address the address prefix length and the DNS server IP address If there is still no n...

Page 21: ...or a provisioning file and checks whether VoIP accounts already exist If the telephone has existing VoIP accounts these accounts are configured auto matically You can now make calls with your phone via the Internet If the telephone has no existing VoIP accounts you must configure them manually The Web configurator s installation wizard will help you with this page 75 If you selected Yes you can co...

Page 22: ...hould first read the section entitled Using the phone on page 23 If you have any questions about using your phone please contact our Customer Care team page 121 Operating the phone via the keypad and display menu page 23 Operating the phone via the PC page 29 Making calls page 30 Setting up and using directories page 47 Setting ring tones page 59 Setting up VoIP accounts page 75 Loading your own s...

Page 23: ... and display menu Display and display keys The display gives you quick access to all the functions on your phone particularly the menu functions In idle status icons on the display indicate the status of your phone page 4 In addition the time is displayed Use the display keys to activate the phone s functions and to navigate through the menu Dif ferent functions are available depending on the oper...

Page 24: ... r Press the navigation key briefly moves the cursor one character at a time Press and hold the navigation key moves the cursor word by word q Press the navigation key moves the cursor line by line The cursor stays in a hor izontal position Entering special characters Press the star key The table of special characters is displayed Enter the text Each key between Q and O is assigned sev eral letter...

Page 25: ...ct or Change Copy a number that has been entered or is shown in the display into the directory Press briefly Navigate to the line above below Press and hold Scroll up down the list one line at a time In input fields Move the cursor up down line by line Press briefly Move the cursor to the left right one character at a time Press and hold Move the cursor to the left right quickly Press the centre o...

Page 26: ... status from anywhere in the display menu as follows Press and hold the end key I Or Do not press any key After 3 minutes the display will automatically revert to idle status Settings that have not been saved by selecting the display keys OK Yes Save or Change or the navigation key are lost Scrolling through lists The display menu functions are shown as a list with the respective icons The selecte...

Page 27: ...avigation key q until the Settings submenu is selected Press the display key OK to confirm your selection Back OK Voice Mail Contacts Settings Ã Z Ÿ Select Services Ú Settings Back OK Date Time Audio Settings Display Volume Back Save Call Volume Audio Settings Back OK Ringer Settings Advisory Tones Ringer Settings Back OK Volume Melodies Anon Call Silencing Continue to navigate through the menu us...

Page 28: ...ge 47 You can choose any name LDAP Directory page 50 Online directories page 51 The name of these menu entries depends on Web configurator settings page 102 Settings Date Time page 58 Audio Settings Ringer Settings Volume page 59 Melodies page 60 Anon Call Silencing page 60 Advisory Tones page 61 Audio Resource page 61 Display Backlight page 62 Contrast page 63 Language page 63 Local Network page ...

Page 29: ...owing functions are available u Manage your contacts in the local directory and dial numbers directly page 113 u View your call lists page 115 u Forward incoming calls to another phone number page 96 u Block individual phone numbers and or all anonymous calls page 99 u Decide on the assignment of the directory key and programme the function keys page 106 u Download ring tones from the PC to your p...

Page 30: ...receiver to your ear A Press the speaker key to make a call via the speaker B Press the headset key to make a call via the headset You can also switch at any time during the call Throughout the whole of this section the c icon can always represent either A or B When entering the phone number Û Press the display key to delete incorrectly entered figures to the left of the cursor ß Press the display...

Page 31: ...sign phone numbers to up to 7 function keys you then only need to press a key once to dial the number You can increase the number of function keys by connecting exten sion modules Use the Web configurator to assign numbers to the function keys page 106 S Press the function key The number assigned to the function key is dialled q Scroll through the list to the required name c Lift the receiver Thed...

Page 32: ...ll lists and dialling numbers Open the required call list È Open the redial list using the navigation key t E Open the list of missed calls in the Message Centre Or use the Calls display key The last most recent call or dialled phone number is shown on the display Call Press display key to show the call lists q Select list All Calls Outg Calls Accept Calls Missed Calls OK Press the display key to ...

Page 33: ...all is received on one of the phone numbers programmed on a function key this func tion key S flashes Deactivating the ringer Silence Press the display key to deactivate the ringer You can then decide whether to accept or reject the call Rejecting a call Reject Press the display key or the end key I to reject the call The display shows the caller s number where calling line identification is permi...

Page 34: ...the ringer while the phone is ringing H To decrease the volume press the left side of the key and to increase the volume press the right side of the key Each time you press the key the volume will increase or decrease by one level The last setting is saved when you change the ringer volume Use the display menu to permanently configure the ringer melody and volume page 59 The display shows u The Vo...

Page 35: ...ot disturb You can activate the Do Not Disturb DND function if you do not want to receive any calls and you do not want the phone to ring You can still make calls when this function is activated G Press the Do Not Disturb key Press the same key again to deactivate the function The G key is lit up while the function is activated and the Ñ icon is displayed Please note You should tell your caller if...

Page 36: ...ctivating anonymous calling for all calls You can permanently activate deactivate the anonymous call function for all of the VoIP accounts configured on your phone or just for certain accounts Select Services All Calls anonymous Accounts for which anonymous calling is permitted are marked with a tick q Select the required entry Change Press the display key to tick the box Press the display key aga...

Page 37: ...ss the display key to tick the box Press the display key again to remove the tick The display shows the caller s number where calling line identification is permitted page 36 and their name if they are saved in the directory The display also shows the subscriber number used to receive the callandindicateswhether this is a ringback You are connected to the waiting participant The first participant ...

Page 38: ...add the waiting participant to a conference Or You are speaking to one or more participants and you wish to add an additional participant K Press the conference key Enter the phone number for the additional participant Dial Press the display key The number is dialled As soon as the participant answers they are automatically connected to the conference call The participants in the conference are li...

Page 39: ...ly established L Press the transfer key The call is placed on hold Enter the phone number for the participant to whom you want to transfer the call Dial Press the display key The number is dialled When you call the third participant you can wait for them to answer and speak to them for instance to tell them you are forwarding a call Then press the transfer key L Transfer to participants on hold Yo...

Page 40: ... confirm the selection q Select when the call divert is to apply OK Press the display key to confirm the selec tion All Calls All calls are diverted No Answer Calls are diverted if no one accepts the call within several rings When Busy Calls are diverted if your line is busy Off No calls are diverted Enter the phone number to which the call should be diverted Save Press the display key to save the...

Page 41: ...ection If there are multiple numbers assigned to the account on the phone system these are dis played q Select the number for which you wish to set up a divert OK Press the display key to confirm the selection The account and number selected are shown in the top right of the display Active call diverts are marked with a q Select the call divert you wish to edit All Calls All calls are diverted Whe...

Page 42: ... of the voice mailbox or the number to which the call should be diverted For a call divert of the type No Answer select alength oftimeafterwhichthe call shouldbe diverted r Select the desired length of time Youcanchoosefromvaluesrangingfrom5to 120 seconds Back Save When Busy 3 9876543212344543 On Back Save To 3 9876543212344543 Voice Mail Back Save After x seconds 3 9876543212344543 15 www Interne...

Page 43: ... the Message Centre page 56 Please note You can also manage the call lists via the Web configurator page 115 If your telephone is connected to a Gigaset T500 PRO or Gigaset T300 PRO phone system calls are managed by the phone system rather than locally using the telephone and are transferred to all phones assigned to it q Select list OK Press the display key to open the selected list The calls are...

Page 44: ... phone number is identified The caller can then be identified by this number if he or she is already saved in the directory Prerequisite The feature is activated for the VoIP account Displaying detailed information View Press the display key The information available is displayed with the phone number as a minimum If the number is saved in the directory the direc tory entry is displayed page 47 Pl...

Page 45: ...iver Or Dial Press the display key The number is dialled q Scroll through the list to the required name Options Press the display key q Select the Copy to Directory entry OK Press the display key to confirm the action The directory is opened You can create a new entry in the directory or edit an existing one See directory page 48 All Calls View Options 04567892312 Black Susan Brown Tim 5 30 š Blac...

Page 46: ...ss the display key q Select the required action Delete Entry or Delete List OK Press the display key to confirm the action You must confirm the action again Options Back OK Copy to Directory Delete Entry Delete List www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 47: ...fault directory is the local directory This is the directory that you can open with the Z key and the directory to which entries are saved using the Copy to Directory function u You can set a different directory as the default directory via the Web configurator page 106 Please note You can handle the local directory also via the Web configurator page 113 A directory entry contains the following in...

Page 48: ...try consists of First Name and Name 2 x Phone Home 2 x Phone Mobile 2 x Phone Office Enter the name and the phone numbers For information on entering text page 24 q Scroll from line to line q Scroll to the required directory entry Options Press the display key q Select Edit Entry Directory entry fields can be edited The proce dure is the same as for Creating a new entry Directory View Options Adam...

Page 49: ...splay keys in sequence Yes Confirm the deletion Deleting the entire list Options Press the display key q Select Delete List Yes Confirm the deletion Dialling a number from the directory q Scroll to the required entry c Lift the receiver The default number of the directory entry is dialled page 49 q Scroll to the required directory entry Options Press the display key q Select Change Default No OK C...

Page 50: ... navigation key s Searching for and displaying an entry Dialling from the LDAP directory Enter the name or first few letters For information on entering text page 24 The search will automatically start as soon as you stop inputting characters All matching entries are displayed The search field is displayed again if no matching entries are found You can start a new search q Scroll to the required e...

Page 51: ...ion of creating and managing a personal online direc tory on the Internet You can use the personal online directory on your phone Prerequisite You enter the data for the provider of your personal online directory in the Web config urator page 102 You must create and manage your personal online directory using your PC s Web browser Opening a online directory You can open a online directory in idle ...

Page 52: ... entering text page 24 q Scroll from line to line Search Press the display key to start the search If several entries are found for the city a list is dis played so that you can narrow down the location search q Select city OK Start search Please note The City field is not available in the private directory Name Search Press display key Enter the number for the entry you are searching for Search P...

Page 53: ...uest in the various fields Surname First Name Category Name City or Street Search Press the display key to restart the search Displaying entry details q Scroll to the required entry View Press the display key The entry contains the available phone numbers Dialling a number q Select the number Lift the receiver You can transfer entries from a online direc tory to your local directory ß Press the di...

Page 54: ...can set up internet provider network mailboxes in the Web configurator page 99 If there are new messages on the network mailbox these are indicated by the Ã icon The number of messages is displayed to the right You can also access your network mailbox via the Message Centre page 56 The E key flashes if a new message has been received on the network mailbox and the Ó icon is dis played Playing voic...

Page 55: ... start playback over the receiver Ending playback Stop Press the display key to end playback Alternatively press the speaker key A or replace the receiver q Select another voice mail with the navigation key Current playback is ended and playback of the newly selected message is started The stored messages are listed in chronological order The number of the selected message and the number of entrie...

Page 56: ...e types can be accessed via the Mes sage Centre page 100 Opening the Message Centre You open the Message Centre with the E key Select Press the display key to display the voice mail or missed calls list Voice mails page 54 missed calls page 43 q Toggle between the display of Ã Voice Mail and Missed Calls The number of stored new and old messages or missed calls is shown Please note The Gigaset T50...

Page 57: ...whether or not to open the door Ending the connection to the door interphone Reject Press the display key or end key I to reject the request Conduct a call over the door interphone c Pick up the receiver to talk with the person at the door Alterna tively you can conduct the call using the speaker key Aor the headset B Open Door Press the display key to operate the door opener End Press the display...

Page 58: ...d on your phone The date and time are taken from this time server provided that the phone is connected to the network and synchronisation with the time server is activated Manual settings are overwritten in this case The settings for the time server should be made via the Web configurator page 110 Date format r Select the date format dd mm yyyy day month year mm dd yyyy month day year Date Enterth...

Page 59: ...you press the key the volume will increase or decrease by one level The last setting is saved Time format r Select the time format On 24 hour format Off 12 hour format Time Enter the time in four digit format e g 0715 for 07 15 Time display for this setting in 24 hour for mat 07 15 Time display for this setting in 12 hour for mat 07 15 AM r Select the required volume The volume is adjusted immedia...

Page 60: ...he melodies from the resource directory are displayed At the top right hand corner of the screen you can see which VoIP account you are editing or All Calls q Choose the melody The selected melody is played at the set volume Select Press the display key to confirm the selection Please note The same melody is set for all accounts by default If you select another melody for any account All Calls is ...

Page 61: ...the top of a menu Settings Audio Settings Advisory Tones Renaming or deleting ring tones You can rename or delete ring tones which have been loaded via the Web configurator page 116 Settings Audio Settings Audio Resource q Select Key Tones or Confirmations Change Press the display key to activate or deactivate the selected function All available ring tones are listed You can only change those whic...

Page 62: ...ring tone q Select the Rename option and press the OK display key Û Delete existing characters Enter the new name For information on entering text page 24 OK Press the display key to save the changed name Deleting ring tones q Select the Delete option OK Press the display key to delete the ring tone r Select the required brightness level Your setting isactivatedimmediatelysothat you can check it a...

Page 63: ...uired contrast level 1 6 Your settingisactivated immediately so that you can check it and correct it if necessary Save Press the display key to save the settings The current language is indicated by a w q Select the required language Select Press the display key to activate the selected language The language is changed Contrast Back Value Level 4 Save Language Back Select Deutsch English Francais ...

Page 64: ...ctory settings Resetting via device button You can also reset the device by using the reset button on the underside of the device Showing information on the device The Info menu provides informationen on important settings of your phone Info For further information on the phone s settings and state please refer to the status display of the Web configurator page 119 Theresetbuttonislocatedbehindthe...

Page 65: ...itially not be able to access the Web configurator If this is the case you will have to establish the network connec tion manually via the display menu u If your device is assigned a static IP address your network administrator must tell you the IP address of your device You then assign this address to your phone page 66 u If your network uses IPv6 you have to set your phone to Internet protocol v...

Page 66: ...firm the selection Please note To get access to network configuration you need to enter the administrator password The default setting is admin q Select Network Type OK Press the display key to confirm the selection q Select the IP protocol that is used in your network IPv4 or IPv6 Select Press the display key to confirm the selection q Select IP Address Type OK Press the display key to confirm th...

Page 67: ...Example Subnet Mask The subnet mask specifies how many parts of an IP address the network prefix must com prise For example 255 255 255 0 means that the first three parts of the IP address must be the same for all devices in the network while the last part is specific to each device In subnet mask 255 255 0 0 only the first two parts are reserved for the network prefix Enter the subnet mask that i...

Page 68: ...nd cannot be changed IP Address Enter an IP address for your phone This IP address allows your phone to be reached by other subscribers in your local network e g PC The IP address comprises 128 bits and is represented by eight blocks of hexadecimal fig ures from 0 to FFFFFF that are separated by a colon e g 2001 b021 189 0 205 5dff fe6b 87 The IP address comprises a prefix and an interface identif...

Page 69: ... complete press the display key Back to save the configuration settings VLAN tagging A local network can be divided into logical subnetworks so called VLANs Virtual Local Area Network standard IEEE 802 1Q Multiple VLANs share a physical network and its compo nents e g switches Data packets of a VLAN are not forwarded to another VLAN VLANs are often used to separate the data traffic of different se...

Page 70: ...the phone and the PC within different VLANs OK Press the display key to confirm the selec tion EntertheVLANIdentifierandconfirmwith OK Value range 1 4094 r Define the priorityfor thedifferent services and confirm with OK Values 1 7 OK Press the display key to confirm the set tings Local Network Back OK Pref DNS Server Altern DNS Server VLAN Settings VLAN Settings Back OK VLAN Tagging LAN Port only...

Page 71: ...ettings are complete press the display key Back to save the configuration settings LAN port For VoiceVLANPriorityand DataVLANPriority selectthe priorities you wantfor the transfer of voice and data PC port For VLAN Priority select the priority you want for the transfer of PC data 0 No priority Best Effort 1 Background services e g News Ticker Background 2 Not defined 3 General data services Excell...

Page 72: ... address for your phone You will find this via the phone s display menu in the LAN settings Settings Local Network page 66 Accessing the Web configurator Launch the Internet browser on your PC Enter the IP address in the browser s address field Example The login screen appears Select the appropriate language Select the desired user type and enter the corresponding password Click on OK The Web conf...

Page 73: ...ady set up a VoIP connection select the function that you wish to use u Use the Settings tab to set or change individual functions on your phone page 80 u Open the Status tab to obtain information about the status of your phone page 119 Understanding the Web configurator menu tree The following illustration shows the Web configurator menu tree Functions that are available in user mode are marked b...

Page 74: ...6 Dialling Plans page 98 Do Not Disturb page 99 Voice Mail Services page 99 Messaging MWI Light page 100 Services Door Interphone page 101 Online Directory page 102 LDAP page 103 Function Keys page 106 System Date and Time page 110 Security page 111 Display page 112 Local Contacts page 113 All Calls page 113 Upload Tones page 116 Reboot and Reset page 116 Save and Restore page 116 Firmware Update ...

Page 75: ...go back a screen to change something click on Back Use Cancel to close the setup assistant Make sure that you have the registration data for your VoIP provider to hand before you begin the configuration Click on Next to begin the configuration Configuring a VoIP account You have the following options for configuring a VoIP account Auto Configuration Configuration is completed without you needing t...

Page 76: ...en will guide you through the rest of the process Click on Next The Profile Download screen will appear Click on Next to start the configuration Select your Country and click on Next Select your Provider and click on Next The most important configuration settings will now be loaded Click on Next The next step is for you to enter Personal provider data Configuration without provider profile If your...

Page 77: ...phone numbers The default is 120 seconds If you enter 0 seconds the registration will not be repeated periodically Click on Next Network provider data The phone needs to know its public address in order to receive caller voice data The SIP protocol recognises the following options u The phone requests the public address from a STUN server on the Internet Simple Trans versal of UDP over NAT STUN ca...

Page 78: ...selected Outbound Server Address Enter the DNS name or the IP address of your provider s outbound proxy With many pro viders the outbound proxy is identical to the SIP proxy Outbound Proxy Port Enter the number of the communication port used by the outbound proxy The default port is 5060 Automatic Negotiation of DTMF Transmission DTMF signalling is required for example for querying and controlling...

Page 79: ...a for the configured VoIP account is displayed To change the settings click on Back If you want to configure another VoIP account check the relevant box In this case the Web configurator will return to the start screen when you press Next Configuring a VoIP account Click on Finish to end the setup assistant Click on Next to configure another VoIP account Closing the assistant You have now successf...

Page 80: ...for your device u Services page 101 Create settings for using directories and set up a door interphone u Function Keys page 106 Assign frequently used functions to the programmable keys on your phone u System page 109 Change the basic settings on your phone e g date time or display settings You can also restart the system or add new firmware Network and connectors Only available in administrator m...

Page 81: ...ally They are displayed and cannot be changed If you selected Static as the address type you must create the following settings IP Address Enter an IP address for your phone This IP address allows your phone to be reached by other subscribers in your local network e g PC The IP address comprises four individual groups of numbers with decimal values from 0 to 255 that are separated by a dot e g 192...

Page 82: ...efix Enter the subnet mask that is used by your network Standard Gateway Enter the IP address for the standard gateway through which the local network is con nected to the Internet This is generally the local private IP address for your router gate way e g 192 168 2 1 Your phone requires this information to be able to access the Inter net Preferred DNS Server Enter the IP address for the preferred...

Page 83: ... 87 The IP address comprises a prefix and an interface identifier The length of the prefix usu ally 64 bits is determined by the Prefix Length value Prefix Length The prefix length stipulates how many bits of the IP address are used for the network pre fix Enter the prefix length that is used in your network Preferred DNS Server Enter the IP address for the preferred DNS server DNS Domain Name Sys...

Page 84: ...net TV and to define different priorities for the data traffic You can operate your phone and a PC connected to your phone s PC port in two different VLANs You enter the VLAN identifiers VLAN tag here You get them from your network oper ator Select Warning If you operate the PC and the phone in different VLANs you cannot longer access the phones s Web configurator directly from the PC No If you do...

Page 85: ...ly In the case of a local network with a lot of data traffic you can achieve better quality phone connections by giving a high priority to voice data Range of values and their Class of Service assignments according to IEEE 802 1p Saving settings Click on Save to save your settings on the LAN Settings screen Warning If you enter an incorrect value here you must reset the phone to its default settin...

Page 86: ...munication by the HTTP server The default setting is 80 HTTPS Port Enter the number for the port to be used for secure connections by the HTTP server The default setting is 443 HTTP Connection Type Select which connections can be established Automatic logout min Enter the time minutes after which an HTTP connection should automatically end if no entries are made Phone systems If your phone is conn...

Page 87: ...res are defined You can specify different QoS values for SIP and RTP packets SIP packets Session Initiation Protocol contain the signalling data while RTP Real time Transport Protocol is used for the voice transfer Settings Network and Connections QoS Settings Enter your chosen QoS values in the SIP ToS Diffserv 0 63 and RTP ToS Diffserv 0 63 fields Value range 0 63 Common values for VoIP default ...

Page 88: ... the NAT for the router gateway is only able to forward incoming calls and voice data to one the intended phone If you click on No the phone uses the ports specified in SIP port and RTP port SIP port Specify the local communication port that the phone should use to send and receive sig nalling data Specify a number between 1024 and 49152 The default port number for SIP signalling is 5060 Warning D...

Page 89: ... networks to the WEB configurator Yes or not No If you permit Remote Management this increases the risk of unauthorised access to your device settings Select the network protocol to be used for the communication TLS Transport Level Security UDP User Datagram Protocol TCP Transmission Control Protocol Security settings On this screen you can download server certificates onto your phone delete downl...

Page 90: ...ity Settings screen Telephony The Telephony menu provides the following setting options u Connections page 91 This is where you can configure your VoIP connections and establish new connections u Audio Voice quality page 93 On this screen you can optimise the voice quality of your VoIP connections u Ring tones page 95 This screen is only available in user mode This is where you can configure the r...

Page 91: ...you want to set up a new connection and your provider allows automatic configuration for the account click on Start When the process is complete the connection is displayed in the list Connections for the Gigaset DE410 IP PRO The following information is shown for each configured connection Name Provider Name or number of the VoIP connection Name of the VoIP provider Status Status of the connectio...

Page 92: ...r the phone num ber for this connection Click on Start Profile Download to load a provider profile An assistant opens to guide you through the next steps Select your Country and in the next step your Provider If your provider is not in the list select Other Provider Click on Finish The selected provider profile is loaded Entering personal provider data Now enter your personal login data that you r...

Page 93: ...s for the connection Deleting a connection Click on Delete connection to delete the displayed connection Audio Voice quality Only available in administrator mode The voice quality of your VoIP calls is determined by the codec used for the transmission To increase the quality more data must be transmitted Depending on the bandwidth of your Internet connection this can then lead to problems with the...

Page 94: ...ec The voice codec is negotiated between the sender and the recipient when estab lishing a connection You can influence the voice quality by selecting bearing in mind the bandwidth of your Internet connection the voice codecs your phone is to use and specifying the order in which the codecs are to be suggested when a VoIP connection is established Select the required codecs and define the sequence...

Page 95: ...gured VoIP connection Settings Telephony Ring Tones An entry exists for each VoIP connection Select a Melody form the list Click on Test to play back the selected melody Saving settings Click on Save to save your settings on the screen G 726 Good voice quality inferior to that with G 711 but better than with G 729 Your phone supports G 726 with a transmission rate of 32 kbit s per voice connection...

Page 96: ...is screen you provide details about the location of your phone These are used to deter mine the international and local area dialling codes as well as country specific tones e g dialling tone or ringback tone Settings Telephony Local Settings None No call divert All Call divert for all incoming calls No Answer Call divert if you do not answer the call IntheWaitingtime for noanswer valuerange 1 600...

Page 97: ...tory and other lists Exceptions Numbers for which you have set dialling plans Select Other Country from the end of the Country list Enter the full prefix for the country in which you use your phone Otherwise errors may occur with phone connections or duringdata exchange e g between a fixed line network and a mobile network The prefix consists of the international prefix International Prefixand Cod...

Page 98: ...number with an area code Select the connection that should be used to call this phone number Enter a name for this dialling plan in the Comment field Click on Add to add the rule to the list Click on Delete to delete a rule from the list Select Active if you want to activate the rule Access code The prefix is automatically added to numbers during dialling Define when it should be used None if you ...

Page 99: ...nymous caller option to block all anonymous calls Click on Save to save your settings on this screen Voice mail services Only available in administrator mode Some VoIP providers offer answering machines on the network network mailboxes These accept incoming calls on the corresponding VoIP phone number You can access voice mails on the network mailbox via the display menu page 54 or the Message Cen...

Page 100: ...f a key E page 56 This key flashes if a new message has been received You can switch the flashing on or off for every message type MWI Message Wait ing Indication Settings Messaging MWI Light Select the message type for which the receipt of a new message should be indicated by a flashing Message Centre key Missed Calls Voice Mail Select whether the MWI notification the receipt of a new message sho...

Page 101: ...ces Door Interphone Enter a name and the SIP ID for the camera Enter the code for the door opener in the DTMF code field This MFV code is required to operate the door opener from the phone The MFV code can be found in the description of your door interphone Click on Add to add a camera to the list Click on Delete if you want to remove a camera from the list Click on Save to save your settings Plea...

Page 102: ... providers whoseonlinedirectories you wanttousebyselectingthecheckboxes under Select If you select the Automatic look up option when a call comes in the online service auto matically looks up the name of the caller in the online directory This function must be available for the provider directory Configuring an additional provider To use the online services of another provider enter the access dat...

Page 103: ...n your phone LDAP Lightweight Directory Access Protocol You can set up the function on this screen You will need information about the configuration of the LDAP server to do this Settings Services LDAP Enter a name in the Name of directory field This is the name under which the directory will be displayed on your device page 50 Enter all the data for your LDAP server and the directory Attributes A...

Page 104: ... e g sn The percent symbol is a placeholder for the user entry LDAP Name Filter The name filter decides which attribute is used for the search Example sn The percent symbol is replaced by the name or part of the name entered by the user If a user enters the letter A for example all entries in which the attribute sn begins with A are searched for in the LDAP database If the user then enters a b ent...

Page 105: ... name and number attributes and special characters For the attribute value to be shown for the required attribute the attribute name must be preceded by a percent symbol Note The LDAP Display Name attribute is preset with sn cn and cannot be changed Example The entry is shown on the handset as follows Black Administrator 0891234567890 09876543123 012398765432 AND operation givenName mail Searches ...

Page 106: ...e made for a caller in the LDAP directory instead of in the local directory Saving settings Click on Save to save your settings on this screen Function keys On this screen you decide on the assignment of the directory key and programme the func tion keys Settings Function Keys Assigning the directory key You can use the directory key Z navigation key s to open the local directory by default page 4...

Page 107: ... lights up if the line is busy Select the required connection All configured connections are displayed for you to choose from page 91 Park Orbit This function key is used to park a call The participant hears the hold music This function key allows you to transfer calls within a group which share a common line It will be configured on all extensions for the group The Park Orbit keys on all extensio...

Page 108: ...Assigns a call divert to the function key Enter the connection for which you want the call divert to apply and enter the Phone Number to which the calls are to be diverted The call divert set up here applies to all calls To configure different call divert rules use the screen Settings Telephony Call Divert page 96 DTMF Assigns a number to the function key that is dialled using DTMF This is require...

Page 109: ... device and restore factory settings page 116 u Save and restore telephone data page 117 u Perform and configure a firmware update page 117 Please note If your telephone is connected to a Gigaset T500 PRO or Gigaset T300 PRO phone system function keys assignments can also be downloaded to the phone s keys from the phone system if automatic configuration is permitted The following phone system func...

Page 110: ...he most recent synchronisation carried out with the time server is shown Entering the date and time manually Select No for Automatic adjustment of system time with time server Enter the Date and Time Time format ss mm Date format dd mm yyyy Click on Save to save the settings If you have changed the date format in the System Display menu enter the date here as well in the mm dd yyyy format page 112...

Page 111: ...then at regular intervals Enter new passwords For security reasons the passwords are not displayed Select the option Password visible to display the passwords in plain text Saving settings Click on Save to save the settings on this screen Default settings User type Password Administrator on Web configurator admin User on Web configurator user Administration on phone admin Web Configurator For acce...

Page 112: ...ings on this screen Device Language Language for the display screens Web Interface Language Language for the Web configurator Tone Scheme Different countries have different conventions for ringer set tings e g for the dialling tone the busy tone etc Select the country of the ringer schedule you want to use Date Format The format that the date is shown in dd mm yyyy e g 03 12 2011 for 3 December 20...

Page 113: ...e s handsfree function Click on to end the call or to interrupt the dialling Searching for an entry In the search field in the top right enter a name or part of a name and click on the magni fier symbol å All entries beginning with the entered string are displayed Creating a new entry Click on the button to create a new entry Enter the First name and Surname as well as the numbers for the contact ...

Page 114: ...t of the name to display the entry in full Click on the arrow V in the top left to hide the contact details and return to the list Editing the entry Click on to edit the entry Deleting the entry First click on and then on to delete the entry Black BlackSusan www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

Page 115: ...sort the list in ascending descending order according to date Line VoIP account used to make the call Outgoing call made by you Accepted call Missed call Caller Name if known and number of the caller Call participant End the call conference call with this participant Duration Time spent connected to this participant À Delete entry Black Susan Tim Brown Forster Fred unknown White Phil 012222222222 ...

Page 116: ...ing and resetting to factory settings Only available in administrator mode You may have to reboot your phone in certain operational situations for instance to save changes you have made Settings System Reboot and Reset Click on OK next to Reboot to reboot the system All phone settings can be reset to the Factory settings This deletes all settings lists and direc tory entries Format Size WAV CCITT ...

Page 117: ...he Browse button to select the file you want from your PC s file system or enter the complete path name of the file in the Transfer data from PC to device field Click on Restore Updating firmware Only available in administrator mode Firmware updates are available from the Gigaset website www gigaset com pro so you can ensure your phone is always up to date You can find the current version of your ...

Page 118: ...and to load the new firmware Updating manually Download the new firmware from the Internet onto your PC and then open the firmware update screen Select No for Automatic check for software updates and or Automatic check for profile updates Click on Browse and select the file from the file system on your PC Click on Load to start the update process When the firmware update is started the device firs...

Page 119: ...ystem log This screen shows the system log The events are displayed with theDate Time and Message This information may be useful in the event of problems involving Customer Care Click on Reload to update the display Click on Delete all entries to delete the entries SIP protocol Status SIP Protocol SIP logging stores information about the set up and disconnection of phone connections and about regi...

Page 120: ...uested by ser vice personnel Click on Start Every incoming or outgoing data packet to or from your phone is recorded Click on Stop to stop recording To save the PCAP file pcapdump pcap click on Store and select a directory in the file sys tem on your PC where the file should be stored Please note u The information is recorded in a ring buffer that has limited storage capacity If the buffer is full...

Page 121: ...com pro If you have further queries regarding your Gigaset Professional phone system please contact the dealer you bought your phone system from Questions and answers If you have any queries about the use of your telephone visit our website at www gigaset com pro for assistance For Gigaset DE410 IP PRO ZY700 PRO Product number S30852 S2211 R701 www InternetVoipPhone co uk sales internetvoipphone c...

Page 122: ... is certified pursuant to the international standards ISO 14001 and ISO 9001 ISO 14001 Environment Certified since September 2007 by TÜV SÜD Management Service GmbH ISO 9001 Quality Certified since 17 02 1994 by TÜV SÜD Management Service GmbH Disposal All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appoin...

Page 123: ...e to the wide variety of chemical products available on the market it was not possible to test all substances Authorisation Voice over IP telephony is possible via the LAN interface IEEE 802 3 Depending on your tel ecommunication network interface an additional modem could be necessary For further information please contact your Internet provider This device is intended for use worldwide Use outsi...

Page 124: ...nations are available During a call 2 Phone number Marking calls as private 32 Group ID Logging the user into the group 33 Group ID Logging the user out of the group L Speed dial Calling a number using speed dial MM Login ID Logging on to the phone MN Login ID Logging out of the phone MO Logging all users out of the phone N Int phone number Picking up a call for the user with this phone number N R...

Page 125: ...allback function when the line is busy QMQ Deactivating the callback function when the line is busy QN 00 to 99 waiting ID Placing a held caller in a call queue or taking a caller from the queue QO Activating the Do Not Disturb DND function for all phones QOQ Deactivating the Do Not Disturb DND function for all phones Accessing the control options language menu Activating and deactivating mute mic...

Page 126: ...W Environmental conditions in operation 0 C to 45 C 10 to 95 relative humidity Language codecs G 711 μ law a law G 722 G 726 G 729AB iLbc Quality of Service QoS RSVP DiffServ RFC2474 RFC2475 VoIP protocols SIP RFC3261 RFC2543 RTP VoIP security SRTP RFC3711 TLS RFC2246 SIPS Internet protocols IPv4 RFC0791 IPv6 RFC2460 Further protocols STUN ICE TCP DHCP www InternetVoipPhone co uk sales internetvoi...

Page 127: ...1991 Copyright C 1989 1991 Free Software Foundation Inc 59 Temple Place Suite 330 Boston MA 02111 1307 USA Everyone is permitted to copy and distribute verbatim copies of this licence document but changing it is not allowed Preamble The licences for most software are designed to take away your freedom to share and change it By contrast the GNU General Public Licence is intended to guarantee your f...

Page 128: ...d modification follow GNU GENERAL PUBLIC LICENCE TERMS AND CONDITIONS FOR COPYING DISTRIBUTION AND MODIFICATION 0 This Licence applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public Licence The Program below refers to any such program or work and a work based on the Program means either the Pro...

Page 129: ... whole which is a work based on the Program the distribution of the whole must be on the terms of this Licence in which the permissions for other licensees extend to the entire whole and thus to each and every part regardless of who wrote it Thus it is not the intent of this section to claim rights or contest your rights to work written entirely by you rather the intent is to exercise the right to...

Page 130: ...tions for copying distributing or modifying the Program or works based on it 6 Each time you redistribute the Program or any work based on the Program the recipient automatically receives a licence from the original licensor to copy distribute or modify the Program subject to these terms and conditions You may not impose any further restrictions on the recipients exercise of the rights granted her...

Page 131: ...free programs for which the dis tribution conditions are different write to the author to ask for permission For software which is copyrighted by the Free Software Foundation write to the Free Software Founda tion we sometimes make exceptions for this Our decision will be guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the sharing and ...

Page 132: ...any to sign a copyright disclaimer for the program if necessary Here is a sample alter the names This GeneralPublic Licence does notpermit you to incorporate yourprograminto proprietary programs If your program is a subroutine library you may consider it more useful to permit linking of proprietary applications with the library If this is what you want to do use the GNU Lesser General Public Licen...

Page 133: ...e made automatically when the line is busy The number is adjustable B Block dialling Enter the complete phone number and correct it if necessary Then pick up the receiver or press the speaker key to dial the phone number Broadband Internet access See DSL Buddy Subscriber with whom you exchange brief messages on the Internet in real time chat ting See also Instant messaging C Call divert CD Automat...

Page 134: ...grees of compression for instance Both parties involved in the telephone connection caller sender and recipient must use the same codec This is negotiated between the sender and the recipient when establish ing a connection The choice of codec is a compromise between voice quality transmission speed and the necessary bandwidth A high level of compression for example means that the band width requi...

Page 135: ... address for the phone is never changed Displayed name VoIP provider feature You can specify any name that is to be shown to the other party dur ing a call instead of your phone number DMZ Demilitarised Zone DMZ describes a part of a network that is outside the firewall A DMZ is set up as it were between a network you want to protect e g a LAN and a non secure network e g the Internet A DMZ permit...

Page 136: ...is used to assign domain names and IP addresses For dynamic IP addresses this ser vice is now enhanced with Dynamic DNS This permits the use of a network component with a dynamic IP address as a server on the Internet DynDNS ensures that a service can always be addressed on the Internet under the same domain name regardless of the cur rent IP address E ECT Explicit Call Transfer Participant A call...

Page 137: ... packets that are too big are split into smaller packets fragments before they are transferred They are put together again when they reach the recipient defragmented Full duplex Data transmission is a mode in which data can be sent and received at the same time G G 711 a law G 711 μ law Standard for a codec G 711 delivers a very good voice quality that corresponds to that in the ISDN fixed line As...

Page 138: ...bile networks GSM can now be described as a worldwide standard However in the USA and Japan national standards were previously more frequently supported H Headset Combination of microphone and headphone A headset makes using speaker mode more convenient Headsets that can be connected to the telephone via a cable are available HTTP proxy Server via which network subscribers can process their Intern...

Page 139: ...structure of the IP addresses IP address A unique address for a network component within a network based on the TCP IP proto cols e g LAN Internet On the Internet domain names are usually assigned instead of IP addresses DNS assigns the corresponding IP address to the domain name The IPv4 IP address has four parts decimal numbers between 0 and 255 separated by full stops e g 230 94 233 2 The IP ad...

Page 140: ... be uniquely identified worldwide It consists of six parts hexadecimal num bers separated by a e g 00 90 65 44 00 3A The MAC address is assigned by the manufacturer and cannot be changed Mbps Million bits per second Unit of the transmission speed in a network MRU Maximum Receive Unit Defines the maximum user data volume within a data packet MTU Maximum Transmission Unit Defines the maximum length ...

Page 141: ...o a SIP proxy server They control data traffic through the firewall Outbound proxy and STUN servers should not be used simultaneously See also STUN and NAT P PIN Personal Identification Number Protects against unauthorised use When the PIN is activated a number combination has to be entered to access a protected area Port Data is exchanged between two applications in a network across a port Port f...

Page 142: ...tiations are made between various Quality of Service classes QoS influences the flow of data packets on the Internet e g by prioritising data packets reserving bandwidth and optimising data packets In VoIP networks QoS influences the voice quality If the whole infrastructure router net work server etc has QoS the voice quality is better i e fewer delays less echoing less crackling R RAM Random Acc...

Page 143: ...l Protocol Is used to control the RTP protocol The RTCP protocol is a control protocol and therefore knows which of the transferred RTP sessions belong together RTCP port Local port by means of which voice data packets are sent and received for VoIP RTP Real Time Transport Protocol Global standard fortransferringaudio andvideo data Often used inconjunction withUDP In this case RTP packets are embe...

Page 144: ...signs different external IP addresses and port numbers to the same internal IP addresses and port numbers depending on the external target address T TCP Transmission Control Protocol Transport protocol Session based transmission protocol it sets up monitors and termi nates a connection between sender and recipient for transporting data TLS Transport Layer Security Protocol for encrypting data tran...

Page 145: ... often used as a synonym for URI User ID See User identification User identification Name number combination for access e g to your VoIP account V Voice codec See Codec VoIP Voice over Internet Protocol Calls are no longer established and transmitted via the telephone network but via the Internet or other IP networks VoIP provider A VoIP SIP or gateway provider is an Internet service provider that...

Page 146: ... Call duration 30 Call list 43 all calls 43 deleting 46 deleting an entry 46 dialling a number 32 45 in Web configurator 115 missed calls 43 opening 32 outgoing calls 43 redial 32 saved information 44 transferring entry to directory 45 Call Manager accepting a call 87 Call recording 99 Call records 99 Call swap 38 Call transfer 39 blind 39 secure 39 Call Waiting blocking 93 Call waiting 37 accepti...

Page 147: ...0 from call list display 32 from call list Web configurator 115 Dialling a number from directory display 31 via function key 31 Dialling code 97 Dialling plans 98 Dialling see Dialling a number DiffServ Differentiated Services 87 Directories 47 Directory accessing via key 106 transferring from PC to phone 117 transferring to PC 117 Directory entry 47 changing default number 49 deleting 49 displayi...

Page 148: ...5 Ethernet cable 15 Extension module 17 connection frame 17 F Factory settings 64 117 restoring 116 File server 10 Filter LDAP 104 Firmware update 117 automatic 118 manual 118 Firmware version 64 119 Function key accessing menu function 108 DTMF 108 Function keys 4 additional 17 programming 106 107 selecting functions 107 G Getting started 19 Gigaset QuickSync 124 Gigaset T500 86 GNU General Publi...

Page 149: ...rotocol 50 103 LDAP attributes 103 LDAP contacts in display 50 103 LDAP filter 104 LDAP server 103 LEDs see Light Emitting Diodes Licence GPL 127 License GPL 127 LGPL 127 Light Emitting Diodes 4 List accepted calls 43 all calls 43 missed calls 43 redial 43 scrolling through 26 Local contacts 113 in display menu 47 Local directory creating entry via Web configurator 113 in Web configurator 113 Look...

Page 150: ...Open listening 35 Operating the telephone via display menu 23 Outbound proxy 77 mode 78 port 78 Outbound server address 78 P Park Orbit assigning a function key 107 Password displaying in readable form 111 Password for Web configurator 111 PC connecting 15 PCAP log file 120 Phone factory settings 117 rebooting 116 Phone system 9 operating in the network 86 type 86 PoE Power over Ethernet 9 16 Powe...

Page 151: ...Shared line defining for function key 107 Silence suppression 95 Silences 95 SIP address 76 SIP logging 119 SIP provider 10 Speaker activating deactivating 35 Speaker key 3 30 35 Speaker mode adjusting the volume 34 Specifications 34 126 Speed dial 107 SRTP Secure Real time Transport Protocol 90 Standard gateway 67 82 Standard VoIP account 30 Status 119 STUN refresh time 78 STUN server 77 address ...

Page 152: ...transfer 78 entering login data 92 entering registration data 79 manual configuration 76 personal provider data 79 92 selecting 30 setting up 75 standard 30 VoIP status 119 Volume for ringer 59 Volume key 3 34 W Web configurator 72 accessing 29 72 changing password 111 login screen 29 72 menu structure 73 selecting language 29 72 settings 80 setup assistant 75 starting 29 72 user identification 29...

Page 153: ...PRO Version 3 30 05 2012 A31008 M2219 L101 5 7619 www InternetVoipPhone co uk sales internetvoipphone co uk 0800 088 48 46 ...

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