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Chapter 4 Troubleshooting
This troubleshooting guide lists questions and possible solutions to some common
problems which you may encounter while installing or using GIGABYTE Wireless USB
STICK Adapter.
u
Cannot Enable 802.1x, WPA or WPA-PSK
l
Windows XP / 2000:
1. Run the
AegisI5.exe
file found on the GN-WBKG installation CD.
2. Click “
Install
”.
l
Windows 98SE / ME:
1. Run
AegisI2.exe
file found on the GN-WBKG installation CD.
Click “
Install
”.
u
Connect to the other Wireless Ethernet card
l
Check if the other Wireless Ethernet card has been removed before inserting the
GN-WBKG Wireless Ethernet card to ensure if it is working.
u
Cannot Establish Connection to a Wireless Network
l
Make sure the SSID for the Wireless USB STICK Adapter is the same as the
wireless access point or wireless router.
l
Make sure the security settings are the same as that of wireless access point /
router. If WEP or WPA encryption is enabled, check if the WEP or WPA keys for
the GN-WBKG match.
l
Check that the MAC address of the Wireless USB STICK Adapter is included in
the access point/router’s Authorization Table.
u
Can Connect to an Access Point, but Cannot Access the Internet
l
Make sure the security settings are the same as that of wireless access point /
router. If WEP or WPA encryption is enabled, check if the WEP or WPA keys for
the GN-WBKG match.
l
Verify the network settings (IP address, subnet mask, gateway, and DNS) of your
computer.
l
Check that the proxy server of the WEB browser is correctly set.
u
Poor Link Quality and Weak Signal Strength
l
Keep the Wireless USB STICK Adapter away from microwave ovens and large
metal objects to avoid radio interference.
l
Locate the Wireless USB STICK Adapter as near to the access point as possible.
