ST
A
N
D
A
R
D B
A
SI
C L
IM
IT
ED W
A
R
R
A
N
T
Y F
O
R U
.S
. I
N
ST
A
LL
A
T
IO
N
S
ON RESIDENTIAL ELECTRIC,
GAS-FIRED WATER HEATERS AND STORAG
E TANKS
(Hereunder referred to as “Unit” or “Equipment”)
GENERAL
The manufacturer warrants
that,
subject
to verification of your warranty
claim
wit
hin
the
warrant
y
pe
riod
de
scribe
d
be
low
,
the
ne
ce
ssary
corrective actions will be taken to either repair or replace the defective
unit or component part subject to the terms and conditions outlined in
this document. F
urthermore, any replacement unit or component part
supplied under warranty will carry only the warranty remaining portion,
based
on
the
original
unit
installation
date.
However
,
the
warranty
is
limited to one (1) replacement unit. If due to some
unusual circumstance,
a replacement unit or component part is found to be defective by our
inspection department, another unit or component part will be provided
in order to fulfill the obligation of the original warranty
. This warranty
applies
only
to
the
original
owner
that
purchased
the
unit,
to
the
unit
original installation location, and it is not transferable. In order to benefit
from this warranty
, the warranty reply card must be completed and sent
back to GIANT within forty
-five (45)
days
of the unit purchase date,
otherwise the warranty will be
as follows:
SIX (6)
years
(for a
residential
water heater in a family dwelling), FIVE (5) years (for a storage tank in a
family
dwelling)
and
ONE
(1)
year
(for
any
installation
other
than
a
family
dwelling) from the manufacturing date, without exception.
THE INNER TANK
If the warranty card is returned within the applicable time frame and the
inner tank leaks within the shorter of the two following periods: SIX (6)
1
years
after
the
original
installation
date
or
NINETY
(90)
2
months
after
the manufacturing date, whichever comes first, a replacement unit will be
provided to the original unit owner
. Use of the equipment for purposes
other than for a family dwelling limits the warranty to ONE (1) year
.
Ex
ceptions:
1
: Or FIVE (5) years for storage tanks
2
: Or SEVENTY
-EIGHT (78) months for storage tanks
COMPONENT PARTS
If any component part is found to be defective within SIX (6)
4
years from
the
original
installation
date,
provided
said
defective
part
is
an
in-house
factory made piece or an original factory approved OEM piece, the
manufacturer will provide a replacement part after the receipt and testing
of such part.
4
: Or ONE (1) year for storage tanks
THIS WARRANTY DOES NOT APPLY IN THE FOLLOWING CASES:
1)
To defects or malfunctions resulting from failure to properly install,
operate, or maintain the unit in accordance with the Owner
’s Manual.
2)
If the installation does not comply with existing Standards, in particular
,
but not limited to, the National F
uel Gas Code (ANSI Z223.1/NFP
A
54), National Electrical Code (NFP
A 70), National Standard Plumbing
Code
(NSPC), as
well
as any other
existing
codes or standards, local
regulations, and good practices.
3)
To any damage or failure caused by abuse, fire, floods, freezing, or other
acts of God.
4)
To any damage or failure caused by operating the unit without an
approved temperature & pressure-relief valve having been installed.
5)
To any damage or failure caused by powering any energy source while
the
equipment
is
empty
or
partially
empty
or
contains
sediment
build-
up resulting in dry firing of the heating elements.
6)
To any damage or failure caused by connecting the unit to any other
sou
rc
e of e
ne
rg
y not
a
ppr
ov
ed by
G
IAN
T or
b
y ope
rat
in
g t
he
equipment
for
other
use
than
with
potable
water
without
any
additives
such as salt, chlorine, or chemicals other than those added for the
purpose of rendering the water fit to drink.
7)
To any damage or failure caused by the removal of the anode and/or by
not assuring that there is a working anode in the unit at all times.
‘‘All
anodes must be checked at least once every two (2) years &
replaced, if necessary
’’
.
8)
To any damage or failure caused by the use of the unit with a water
softener if the magnesium anode has not been replaced by an aluminum
anode approved by GIANT
, as well as the addition of zinc pellets.
9)
To any damage or failure caused by having affixed to the unit any
non-factory
made
or
factory
approved
replacement
part(s),
such
as
elements,
controls,
dip-tubes,
anode,
induced-current
anode,
relief
valves, etc.
10)
T
o any damage caused by not having the unit installed adjacent to a free- flowing drain or in a pan or basin connected to such free-flowing drain.
11)
For all equipment operated at water temperatures exceeding the
maximum operating setting of the thermostat and/or the high limit
control, at a pressure exceeding the one listed on the rating plate, for
equipment subject to a water
-hammer effect that reverses the bottom
of the tank, units that are installed in a closed-looped system without
any adequate expansion tank
3
being installed as well as equipment
installed in a system equipped with a backflow preventer
, a pressure-
reducing valve, or any other device, such as a check valve, without an
adequate expansion tank
3
being installed.
3
: Or any other method accepted by the competent authority
.
12)
T
o any unit drained for wintering purposes.
13)
T
o any performance issue
caused by
the poor selection of equipment,
power supply
, wiring, or fuse / breaker
.
14)
T
o any unit from which the rating plate has been removed or altered.
15)
T
o any break or damage caused by a water
-hammer effect coming
from, but not limited to, a quick-closing valve, a solenoid valve, or
any other valves without an adequate pre-fabricated expansion tank
being installed in compliance with existing codes, standards, and good
practices.
16)
T
o any issue caused by the installation of water connections not
compatible with the equipment inlet and outlet ‘‘NPT’’ connections.
17)
T
o any unit installed outside of the United States.
SERVICE LABOUR RESPONSIBILITY
This
warranty
does not cover any
labour
expense for
diagnostic, service,
removal, or re-installation of a replacement unit. All such expenses are the
responsibility of the unit owner
.
SHIPPING COSTS
If a unit or component part is deemed to be replaced, the manufacturer
will pay the transportation costs to ship said replacement unit or part to
a convenient authorized distributor or retailer of our choice. The unit
owner
must
pay
for
any
local
cartage
including
the
cost
of
returning
the
replaced unit or component part to the authorized distributor or retailer
.
CLAIM PROCEDURE
Any claim covered by the warranty must be made to GIANT within a
maximum of thirty (30) days from the date the defect is first discovered.
Failure to provide a written notice for such defect to the manufacturer
within the allocated time frame will void the warranty
. Any claim for
warranty service should be made with your contractor
, wholesaler
, or
retailer from whom the unit was purchased. In turn, said contractor
,
wholesaler
,
or
retailer
will
contact
the
manufacturer
.
If
this
procedure
cannot be followed, please contact a local contractor
, wholesaler
, or
retailer distributing our products. For further warranty information,
please call our customer service department at (514) 645-8893 or
1-800-363-9354,
option 1.
In
order
to
answer
your
call
promptly
, prior
to calling the factory
, please make sure to have handy the unit model
and serial number that is found on the rating plate, on the side of the
unit. P
roof of purchase showing the date and name of the business from
whom the unit was purchased is mandatory if the manufacturing date goes
beyond the warranty period offered by the manufacturer
.
If
an
exact
replacement
unit
is
unavailable
for
whatever
reason
such
as,
but not limited to, changes in government standards, the manufacturer
agrees
to
provide
a
unit
or
component
part with
comparable
features.
If government regulations or industry standards require the replacement
unit
or
component
part
to
have
features
not
found
on
the
defective
unit
or component part, the unit owner will be charged the difference in price
associated with these required features. If such owner pays the difference
in price for these required features, they will benefit from a complete new
Standard Basic Limited W
arranty for the replacement unit.
MISCELLANEOUS
No one is authorized to modify any conditions of this actual warranty
.
The manufacturer will not honour any other warranty of any kind other
than what
is
offered.
No claims
for incidental or consequential damage
(including damage from leakage) will be accepted. If the warranty card is not
returned to us, a proof of purchase showing the name, date, and location
of the original point of purchase is mandatory to process any warranty
claim. Failure to provide such documentation will result in the lesser of
the
warranty
periods being offered, as stated in the ‘‘GENERAL
’’ section.
In order to avoid any confusion and/or disputes, we suggest that
the warranty card be completed and returned to us no later than
forty
-five (45) days after installation.
© 2017 Giant Factories Inc.
40, Lesage Avenue, Montréal-East (Québec), Canada H1B 5H3
54000083
GI-PM019En-US-1017
