Getac X500 User Manual Download

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Troubleshooting

8-5

Press the

Fn+F9

hot key to toggle through the display options or change

the

Display Settings

Properties in Windows.

DVD Drive Problems

The DVD drive cannot read a disc.

Make sure that the disc is correctly seated in the tray, with the label
facing up.

Make sure that the disc is not dirty. Clean the disc with a disc cleaning
kit, available in most computer stores.

Make sure that the computer supports the disc or the files contained.

You cannot eject a disc.

The disc is not properly seated in the drive. Manually release the disc by
inserting a small rod, such as a straightened paperclip, into the drive’s
manual eject hole and pushing firmly to release the tray

ExpressCard Problems

The ExpressCard does not work.

Make sure that the ExpressCard is correctly seated.

If the card requires an IRQ (Interrupt ReQuest), make sure that there is
one available.

Summary of Contents for X500

Page 1: ...Rugged Mobile Computing Solutions X500 USER S MANUAL ...

Page 2: ...rademarks of their respective owners NOTE The information in this manual is subject to change without notice Most screens and operating instructions in this manual are based on Windows 7 If you re using a different version of Windows the screens and related operations may not be the same For the latest version of the manual please visit the Getac website at www getac com ...

Page 3: ...d power management features Earning the ENERGY STAR z When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air z If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable dependable and us...

Page 4: ...management sleep settings on computers and monitors can result in much savings annually Remember saving energy prevents pollution Because most computer equipment is left on 24 hours a day power management features are important for saving energy and are an easy way to reduce air pollution By using less energy these products help lower consumers utility bills and prevent greenhouse gas emissions ...

Page 5: ...nts 1 8 Right Side Components 1 9 Left Side Components 1 10 Top open Components 1 12 Bottom Components 1 15 Chapter 2 Operating Your Computer 2 1 Using the Keyboard 2 2 Typewriter Keys 2 2 Cursor Control Keys 2 2 Numeric Keypad 2 3 Function Keys 2 4 Fn Key 2 4 Hot Keys 2 4 Using the Touchpad 2 7 Configuring the Touchpad 2 9 Using the Touchscreen Optional 2 10 Using Multi touch Gestures Optional 2 ...

Page 6: ...nection 2 33 Using the 3G Application 2 34 Chapter 3 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 4 Checking the Battery Level 3 4 Replacing the Battery Pack 3 5 Battery Low Signals and Actions 3 6 Power Management 3 7 Hibernation 3 8 Power Saving Tips 3 9 Chapter 4 Expanding Your Computer 4 1 Connecting a VGA or HDMI Display Moni...

Page 7: ... Special Utilities 6 1 Using G Manager 6 2 Starting G Manager 6 2 System Tab 6 3 Battery Tab 6 4 ECO Tab 6 6 ECO Information 6 7 Light Sensor Tab 6 8 Ignition Tab 6 9 Monitoring Tab 6 10 GPS Status Tab 6 12 Using Button Manager 6 13 Selecting from the Available Options 6 13 Quick Button Definition Utility 6 14 Chapter 7 Caring for the Computer 7 1 Protecting the Computer 7 2 Using an Anti Virus St...

Page 8: ...8 6 Hard Disk Drive Problems 8 6 Keyboard Mouse and Touchpad Problems 8 7 LAN Problems 8 7 PC Card Problems 8 8 Power Management Problems 8 8 Software Problems 8 9 Sound Problems 8 9 Startup Problems 8 10 WLAN Problems 8 10 Other Problems 8 12 Resetting the Computer 8 13 Appendix A Specifications A 1 Appendix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety ...

Page 9: ...1 Getting Started Congratulations on purchasing this rugged computer This chapter first tells you step by step how to get the computer up and running Then you will find a section briefly introducing the external components of the computer ...

Page 10: ...g the shipping carton you should find these standard items z Rugged computer z Accessories AC adapter AC power cord Driver disc Document s Stylus and tether depending on your model Inspect all the items If any item is damaged or missing notify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future ...

Page 11: ... tether s loop ends through the hole of the stylus as indicated by n below Then insert the other end through the first loop as indicated by o below and pull it tight 2 Insert the other loop end to the tether hole on the computer as indicated by n below Then insert the stylus end through the loop as indicated by o below and pull it tight ...

Page 12: ... the AC adapter included with your computer Using other AC adapters may damage the computer 1 Plug the DC cord of the AC adapter to the power connector of the computer n 2 Plug the female end of the AC power cord to the AC adapter and the male end to an electrical outlet o 3 When the AC adapter is connected power is being supplied from the electrical outlet to the AC adapter and onto your computer...

Page 13: ...omputer z When unplugging the connector always hold the plug head Never pull on the cord NOTE When the AC adapter is connected it also charges the battery pack For information on using battery power see Chapter 3 Turning On and Off the Computer Turning On 1 Open the top cover by pulling the cover latch and lifting up the cover You can tilt the cover forward or backward for optimal viewing clarity ...

Page 14: ...eaving it in Sleep or Hibernation mode To Do this Power off Shutdown Use the Windows Start menu in the lower left and follow the shutdown procedure Sleep Press the power button or use the Windows Start menu to put the computer in Sleep mode Hibernate Use the Windows Start menu to put the computer in Hibernation mode See Hibernation in Chapter 3 for more information Sleep is the default setting of ...

Page 15: ... or devices inside When not accessing a connector or device make sure to close the cover completely for water dust and fire proof integrity of your computer Engage the locking mechanism if existing Front Components Ref Component Description See Also n Top Cover Latch Locks the top cover P 1 5 o Strap Holder Two buckles hold the shoulder strap p Stereo Speaker Sends out sound and voice from the com...

Page 16: ...r strap o Kensington Lock Locks the computer to a stationary object for security P 7 2 p Power Connector Connects the AC adapter P 1 3 q USB Port Connects a USB device such as a USB flash disk printer digital camera joystick and more P 4 5 r eSATA USB Combo Port Connects an eSATA device such as an external hard drive or optical drive P 4 6 Can also function as a USB port s HDMI Connector Connects ...

Page 17: ...al speakers with amplifier P 4 7 Microphone Connector Connects an external microphone P 4 7 RJ 45 Connector Connects the LAN cable The left one is LAN1 and the right one is LAN2 P 2 21 Right Side Components To access a device bay slide the latch toward the right to unlock and then push down the latch to release the cover When closing engage the latch and then slide the latch toward the left to loc...

Page 18: ...tive cover by pushing down the tab When closing push the tab upward so it clicks into the locked position To access a device bay slide the latch toward the right to unlock and then push down the latch to release the cover When closing engage the latch and then slide the latch toward the left to lock Ref Component Description See Also n USB Port Connects a USB device such as a USB flash disk printe...

Page 19: ...sing data and playing music video P 2 18 Can be replaced by a secondary hard disk drive or battery pack purchased separately P 4 16 r Smart Card Reader Accepts a smart card for additional security feature P 4 8 s RF radio frequency Switch Serves as the master on off control of the RF radio When set to OFF all wireless modules such as WLAN Bluetooth and 3G cannot be used When set to ON individual s...

Page 20: ...ra Lens optional Allows you to use the camera function o LCD Screen Displays the output of the computer May include the optional touchscreen feature P 2 10 p Light Sensor Detects the surrounding lighting condition for automatic adjustment of the LCD brightness and optional keyboard backlight ...

Page 21: ... verification preventing unauthorized access to your computer P 2 33 v Quick Buttons P 2 15 Toggles the sunlight readable mode on or off Brings up the ECO menu for selecting a power profile when using battery power P1 Toggles Blackout mode on or off The function can be redefined P2 Brings up the Quick Bar for turning on or off the individual wireless radio The function can be redefined P3 Toggles ...

Page 22: ...ights green when the battery is fully charged P 3 3 Lights amber when the battery is being charged Blinks amber when the battery s capacity is below 10 Wireless LAN 3G Lights green when the wireless LAN and or 3G radio is on Hard Disk Drive Blinks green when computer is reading writing data to the hard disk Num Lock Lights green when Num Lock is on P 2 3 Caps Lock Lights green when Caps Lock is on...

Page 23: ...Dock purchased separately o WLAN Pass through Connector optional Connects the external antenna for WLAN wireless local area network connectivity NOTE Must be connected via a docking station p GPS Pass through Connector optional Connects the external antenna for GPS signal reception NOTE Must be connected via a docking station ...

Page 24: ...r optional Connects the external antenna for WWAN wireless wide area network connectivity NOTE Must be connected via a docking station r SIM Card Slot optional Inside is the 3G SIM card slot P 2 31 s Memory Slots Inside are the memory slots for expanding the memory size of your computer P 4 13 ...

Page 25: ...If you are already a computer user you may choose to read only the parts containing information unique to your computer CAUTION The computer can get uncomfortably warm when you use it in high temperatures As a safety precaution in such a circumstance do not place the computer on your lap or touch it with your bare hands for extended periods of time Prolonged body contact can cause discomfort and p...

Page 26: ...When the lock keys Caps Lock and Num Lk are pressed their corresponding indicators light up The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usually used for stopping a process Examples are exiting a program and canceling a command The function depends on the program you are using Cursor Control Keys Cursor cont...

Page 27: ...meric Keypad Numeric keys facilitate entering of numbers and calculations When Num Lock is on the numeric keys are activated meaning you can use these keys to enter numerals When Num Lock is off the keys serve as cursor control keys ...

Page 28: ...a desired function first press and hold Fn then press the other key Hot Keys Hot keys refer to a combination of keys that can be pressed any time to activate special functions of the computer Most hot keys operate in a cyclic way Each time a hot key combination is pressed it shifts the corresponding function to the other or next choice You can easily identify the hot keys with the icons imprinted ...

Page 29: ...ay resolution remains unchanged when you switch the display output using this hot key combination z This hot key combination does not function during the playback of DVD or MPEG files by certain applications z This hot key combination does not function in full screen DOS mode Serves as the sleep button that you can define with Windows Power Options See the Power Management in Chapter 3 NOTE z If y...

Page 30: ... before you try again Windows Keys The keyboard has two keys that perform Windows specific functions Windows Logo key and Application key The Windows Logo key opens the Start menu and performs software specific functions when used in combination with other keys The Application key usually has the same effect as a right mouse click See your Windows manual for more information ...

Page 31: ...pointing device that allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad work surface and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingert...

Page 32: ...s and release the left button twice in quick succession or Tap twice on the pad rapidly Drag and drop Press and hold the left button then move your finger until you reach your destination drag Finally release the button drop when you finish dragging your selection to the destination The object will drop into the new location or Gently tap twice on the pad and on the second tap keep your finger in ...

Page 33: ...ied with the computer and configure the touchpad to enable the function It may not work for all applications TABLE NOTE If you swap the left and right buttons tapping on the touchpad as an alternative method of pressing the left button will no longer be valid Configuring the Touchpad You may want to configure the touchpad to suit your needs For example if you are a left handed user you can swap th...

Page 34: ...tylus The touchscreen is a touch sensitive device that allows you to navigate on the screen without using a keyboard touchpad or mouse Use the included stylus to select objects on the screen The stylus can be stretched for better grip and handling Here are some common terms that you should know when using the touchscreen Term Action Click Point Tap gently on the touchscreen Double click Tap twice ...

Page 35: ...dows 7 you can interact with your computer by placing two fingers on the screen The movement of the fingers across the screen creates gestures which send commands to the computer Here are the multi touch gestures that you can use Gestures Actions finger down finger up Descriptions Pan Scroll or Drag 1 or 2 fingers up or down Use panning to see another part of a page that has scroll bars Zoom Pinch...

Page 36: ...on the screen in a circular direction clockwise or counter clockwise The gesture works in applications that support the specific gesture Press and Tap Press on target and tap using a second finger Use press and tap to access the shortcut menu Two finger Tap Tap two fingers at the same time where the target is in the midpoint between the fingers The function is defined by applications that support ...

Page 37: ... finger down finger up Descriptions Flicks Make quick drag gestures in the desired direction Flick left or right to navigate back and forward in a browser and other applications The gesture works in most applications that support back and forward ...

Page 38: ...your stylus like pressing the keys on a standard keyboard z Writing Pad allows you to write on the writing pad like writing on a piece of paper Your handwriting will be converted into typed text To open the Input Panel tap the Input Panel tab which appears by default on the left edge of the screen To switch between the two types tap or at the upper left corner of the Input Panel NOTE For more info...

Page 39: ... highest level The mode automatically ends when the brightness setting is changed the computer resumes from Sleep Hibernation mode or the computer is restarted NOTE The button works only when using battery power Switches the ECO mode to the next choice QUICK MODE MAX POWER SAVING WORK MODE or OFF An OSD On Screen Display pops up on the screen indicating the current status The ECO mode will return ...

Page 40: ...mode press the same button again or the power button You can re define the function of the button See Using Button Manager in Chapter 6 for information P2 Brings up the Quick Bar for turning on or off the individual wireless radio Click a corresponding button in the Quick Bar to turn on or off the radio NOTE To use a wireless module make sure the hardware RF switch is on See Left Side Components i...

Page 41: ...for on and MANUAL for off When set to AUTO the brightness will be automatically adjusted according to the current ambient light The backlight will return to the default MANUAL setting whenever the computer resumes from Sleep Hibernation mode or the computer is restarted You can re define the function of the button See Using Button Manager in Chapter 6 for information ...

Page 42: ...ons require the following statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The DVD drive is classified as a Class 1 laser product This label is located on the DVD drive NOTE This product incorporates copyright protection technology that is protected by method c...

Page 43: ...sh down the latch to release the cover 3 Press the eject button and the DVD tray will slide out partially Gently pull on it until it is fully extended 4 To insert a disc place down the disc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 5 Gently push the tray back in...

Page 44: ... 20 Operating Your Computer NOTE In the unlikely event that you are unable to release the drive tray by pressing the eject button you can manually release the disc See Optical Drive Problems in Chapter 8 ...

Page 45: ...e other end to the network hub Your computer supports two LAN modules LAN1 and LAN2 so you can connect to two networks at the same time NOTE z LAN2 is disabled by default To use LAN2 run BIOS Setup to enable it See Advanced Menu in Chapter 5 for information z LAN2 module implements DSM Deep Slumber Mode to save battery power Power is supplied to the LAN module only when the LAN cable is connected ...

Page 46: ...aximum Throughput Mbps Data Rates Mbps Band GHz Modulation Technology 802 11a 54 54 48 36 24 18 12 9 6 5 15 5 35 OFDM Orthogonal Frequency Division Multiplexing 802 11b 11 11 5 5 2 1 2 412 2 462 DSSS Direct Sequence Spread Spectrum 802 11g 54 54 36 18 9 2 4 OFDM Orthogonal Frequency Division Multiplexing 802 11n 100 Mbps or more 100 210 2 4 5 Spatial multiplexing uses MIMO multiple input multiple ...

Page 47: ... or click the WLAN button in the Quick Bar as shown below an X over the button means the radio is currently off NOTE To open the Quick Bar press the P2 button on your computer or right click the Getac Utility icon located on Windows taskbar and select Quick Bar 3 Windows Mobility Center has wireless network turned on by default The Wireless Network icon on the taskbar should appear without a red X...

Page 48: ...ble 3 In the list of available wireless networks tap a network and then tap Connect 4 Some networks require a network security key or passphrase To connect to one of those networks ask your network administrator or Internet service provider ISP for the security key or passphrase For more information on setting a wireless network connection refer to Windows online help NOTE You can use Intel PROSet...

Page 49: ...ases as long as two devices are within range The status of the Bluetooth connection is indicated by the Bluetooth icon located in the taskbar You need to tap on the taskbar to show the hidden icons Status Icon Off blue with red logo On blue with white logo Connected blue with green logo You can use the Bluetooth Utility to configure Bluetooth wireless connection settings and transfer files Turning...

Page 50: ... the Windows taskbar In case you have previously disabled the function in the Bluetooth utility be sure to enable it when using the function the next time To turn off the Bluetooth radio You can turn off the Bluetooth radio by using the Quick Bar or Bluetooth utility If you want to turn off all wireless radio slide the RF switch to the OFF position Connecting to another Bluetooth Device 1 Make sur...

Page 51: ...mputer 2 27 3 Start the Bluetooth utility by double clicking the Bluetooth icon on the taskbar and click New Connection 4 The Add New Connection Wizard window appears Select Express Mode Recommended and then click Next ...

Page 52: ...device to connect to and click Next 6 Depending on the type of Bluetooth device that you want to connect to you will need to enter the pertinent information For detailed information on using the Bluetooth Utility see the Bluetooth Utility Help ...

Page 53: ...to your computer or sign in to a web site with your fingerprint instead of a password NOTE You can register a fingerprint only after creating a password for the Windows user account To register your fingerprint click Start Æ All Programs Æ Fingerprint Software Æ Fingerprint Registration Click the finger you want to register and follow the onscreen instructions to complete ...

Page 54: ... 30 Operating Your Computer You can then use the Fingerprint Software to set up how the fingerprint authentication works For detailed information click Start Æ All Programs Æ Fingerprint Software Æ Help ...

Page 55: ...o telephony IEEE 802 11 networks are short range high bandwidth networks primarily developed for data NOTE Your computer only supports data transmission voice transmission is not supported Installing a SIM Card To use the 3G feature to connect to the Internet you need to subscribe to 3G service and acquire a SIM card from the service provider To install the SIM card follow these steps 1 Turn off t...

Page 56: ...ide the locking tab outward to secure the SIM card in place p 5 Close the cover and secure with four screws Turning On Off the 3G Radio To turn on the 3G radio 1 Make sure that the RF switch is at the ON position Open the cover to access the switch 2 To turn on the 3G radio click the 3G button in the Quick Bar as shown below an X over the button means the radio is currently off ...

Page 57: ...ant to turn off all wireless radio slide the RF switch to the OFF position Setting up a 3G Connection To set up a 3G connection for the first time follow these steps 1 Make sure that the SIM card is inserted and the 3G function is enabled as described above 2 On Windows desktop double click the OneClick Internet shortcut on Windows desktop The screen as below appears 3 If necessary enter the PIN o...

Page 58: ... created it will appear in the dropdown menu Profiles You can then select it by clicking Set Profile to use it You can manage the mobile Internet communication z Internet Connection and Email download z SMS Manager z Managing contacts from SIM and Outlook z GPS Management for models having the GPS module NOTE For detailed information on using OneClick Internet click Help ...

Page 59: ...wer Your computer operates either on external AC power or on internal battery power This chapter tells you how you can effectively manage power To maintain optimal battery performance it is important that you use the battery in the proper way ...

Page 60: ...wer cord z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer z When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electr...

Page 61: ...dapter and wait for the battery to return to room temperature before charging again z During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charge Indicator on the computer glows amber to indicate that charg...

Page 62: ... information on using the tool Checking the Battery Level NOTE Any battery level indication is an estimated result The actual operating time can be different from the estimated time depending on how you are using the computer By Operating System You can check the approximate battery level using the battery meter function of the operating system To read the battery level in Windows click the batter...

Page 63: ...iscard used batteries according to the dealer s instructions z Do not attempt to disassemble the battery pack If you often rely on battery power for a long period of time while traveling you may consider the purchase of an additional battery pack from your dealer and keep it with you in a fully charged state as a backup To replace the battery pack follow these steps 1 Turn off the computer and dis...

Page 64: ...harge remaining in 10 percent increments until the charge reaches the low battery level Low The battery charge has reached the low battery level 10 by default Critically low The battery charge has reached the critical battery level 5 by default By default Windows will display a notification and put your computer into Hibernation When the battery is low the computer s Battery Charge Indicator also ...

Page 65: ...management works in this way What When Power to the hard disk is turned off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period The computer enters the Sleep mode The hard disk and display are turned off and the entire system consumes less power When the entire system has been idle for a set period When you manually a...

Page 66: ...hese applications open and running and normally they all have to be closed before the computer can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then shuts down The next time you turn on your computer you return to exactly where you left off ...

Page 67: ...ess to the lowest comfortable level z Shorten the length of time before Windows turn off the display z Many USB devices use power just by being connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it z Remove the card such as PC card ExpressCard and Smart Card if not using it z Turn off t...

Page 68: ......

Page 69: ...Expanding Your Computer You can expand the capabilities of your computer by connecting other peripheral devices When using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter ...

Page 70: ...an audio video interface that transmits uncompressed digital data and therefore delivers true HD quality As a home theater system most likely includes a widescreen HDTV and surround sound system you can use the home theater system to view play media stored on your computer by connecting via the HDMI interface Follow this procedure to connect an external monitor 1 Turn off the computer 2 Depending ...

Page 71: ...ter 5 The connected device should respond by default If not you can switch the display output by pressing the Fn F9 hot keys You can also change the display through Windows Control Panel Æ Display Settings Properties CAUTION Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode If no external monitor is connected when the computer resumes the LCD might ...

Page 72: ...If you want to use it as RS422 run BIOS Setup to change the setting See Advanced Menu in Chapter 5 for information 2 Turn off the computer 3 Plug the device cable to the serial port on the rear of the computer 4 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the computer Instead use a modem that is powered by its own internal battery or exte...

Page 73: ...SB devices such as a digital camera scanner printer modem and mouse NOTE The eSATA USB Combo port can also function as a USB port The USB ports support transfer rates up to 12 MB s for USB 1 1 devices and 480 MB s for USB 2 0 devices To connect a USB device plug the device cable to one of the USB ports ...

Page 74: ...SATA devices such as an external hard drive and external optical drive USB devices see previous section The port supports SATA II with transfer rate up o 3 0Gbit s It can provide 5V power if a certified USB eSATA combo cable is used To connect an external eSATA device simply plug the device cable to the eSATA port ...

Page 75: ... can be connected to speakers headphones or earphone set z Microphone Connector pink can be connected to an external microphone for recording voice or sound NOTE z After connecting an external audio device make sure that you specify the use of the correct audio device in Windows z When using the external speakers headphones or microphone you cannot use the internal one ...

Page 76: ... smart card reader To insert a smart card 1 Locate the smart card slot on the left side of the computer and open the protective cover 2 Slide the smart card with its label and embedded chip facing up into the slot 3 Close the cover 4 When a new card is seated use the third party smart card software to allow your computer to read it To remove a smart card 1 Make sure that the third party smart card...

Page 77: ...MCIA Type II and CardBus specifications To insert a PC card 1 Locate the PC card slot on the left side of the computer and open the protective cover 2 Slide the PC card with its label facing up into the slot until the eject button pops out 3 Close the cover 4 When a new card is seated the computer will detect it and try to install the appropriate driver Follow the on screen instructions to complet...

Page 78: ... 10 Expanding Your Computer 2 Select highlight the PC card from the list to disable the card 3 Push the eject button and the card will slide out slightly 4 Pull the card out of the slot 5 Close the cover ...

Page 79: ...ectively improving speed in data transfer while conserving power usage The ExpressCard slot can accommodate a 54 mm ExpressCard 54 or 34 mm ExpressCard 34 wide ExpressCard Typical ExpressCards support a very extensive range of applications including memory wired and wireless communication cards and security devices Shown next are the appearances of ExpressCards for your reference ExpressCard 54 Ex...

Page 80: ... cover 4 When a new card is seated the computer will detect it and try to install the appropriate driver Follow the on screen instructions to complete the process To remove an ExpressCard 1 Double click on the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the ExpressCard from the list to disable the card 3 Slight...

Page 81: ...c electricity generated by the human body has adversely affected such modules When inserting or removing a RAM module do not touch the terminals or internal components insert objects other than the module or allow foreign particles to enter Doing so has been known to cause damage fire or electrical shock To install the RAM module 1 Remove the battery pack see chapter 3 2 Carefully place the comput...

Page 82: ...into the socket at a 20 degree angle n Then push down until the retaining clips lock the module into position o CAUTION If the RAM module is difficult to insert or difficult to push down do not force it Check once more to ensure that the module is positioned correctly 5 Replace the compartment cover and secure with 6 screws 6 Replace the battery pack ...

Page 83: ...pack see chapter 3 2 Locate the hard disk drive on the right side of your computer and open the protective cover 3 Pull the strip and slide the hard disk drive out of the slot 4 With the strip facing outward insert the new hard disk drive all the way into the slot 5 Close the cover ...

Page 84: ...or hard disk drive to be installed in the multi purpose device bay 1 Locate the multi purpose device bay on the left side of your computer and open the protective cover 2 Pull the strip and slide the existing device out of the bay 3 With the strip facing outward insert the new device all the way into the bay 4 Close the cover ...

Page 85: ...led firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features System Recovery reinstalls Windows to your system and configures it to the system s factory default settings This chapter tells you how to use the B...

Page 86: ... on the screen during system startup The prompt shows up on the screen for only a few seconds You must press F2 quickly The BIOS Setup Utility main screen appears as shown next Information Main Advanced Security TPM State Boot Exit Model SATA Port 1 SATA Port 2 SATA Port 3 ESATA Port Processor Info Installed System Memory System BIOS Version KBC EC Version LAN MAC Address Serial Number X500 TOSHIB...

Page 87: ...ght override similar settings in BIOS Setup Utility Information Menu The Information menu contains the basic configuration information of the system There are no user definable items in this menu Information Main Advanced Security TPM State Boot Exit Model SATA Port 1 SATA Port 2 SATA Port 3 ESATA Port Processor Info Installed System Memory System BIOS Version KBC EC Version LAN MAC Address Serial...

Page 88: ...em settings Information Main Advanced Security TPM State Boot Exit System Time System Date 33 08 05 16 2011 F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select X Sub Menu F10 Save and Exit System Time sets the system time System Date sets the system date 11 ...

Page 89: ...s F9 Setup Defaults Esc Exit Select Menu Enter Select X Sub Menu F10 Save and Exit Japanese Keyboard enables support for the Japanese keyboard SATA Mode set to AHCI if your hard disk supports AHCI AHCI allows you to take advantage of Advanced Host Controller Interface features The options are IDE AHCI and RAID CAUTION Incorrect SATA mode settings can result in hard disk drive boot failure RAID Mod...

Page 90: ...ecution enables utilization of additional hardware capabilities provided by Intel Trusted Execution Technology Intel AMT Setup Prompt sets if the prompt for entering Intel AMT Setup appears during POST If disabled you cannot enter Intel AMT Setup Wake On LAN WOL allows a LAN activity to wake up the system from S3 Sleep state 2nd LAN and Expansion Slot enables or disables PCIE HUB 2nd LAN and Expan...

Page 91: ...E z You can set the user password only when the supervisor password has been set z If both the administrator and user passwords are set you can enter any of them for starting up the system and or entering BIOS Setup However the user password only allows you to view change the settings of certain items z A password setting is applied right after it is confirmed To cancel a password leave the passwo...

Page 92: ...oviding a protected space for key operations and other security critical tasks TPM State Menu The TPM State menu contains various TPM parameters This menu is available only when the TPM Support item in the Security menu is set to Enabled Information Main Advanced Security TPM State Boot Exit Current TPM State Change TPM State Disabled and Deactivated Enter Item Specific Help Change TPM State A dis...

Page 93: ...own x exclude or include the device to boot Shift 1 enables or disables a device 1 4 Loads default boot sequence F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select X Sub Menu F10 Save and Exit The bootable devices will be automatically detected during POST and shown here allowing you to set the sequence that the BIOS uses to look for a device from which to load t...

Page 94: ...Advanced Security TPM State Boot Exit Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes Item Specific Help Exit System Setup and save your changes to CMOS F1 Help Select Item Change Values F9 Setup Defaults Esc Exit Select Menu Enter Select X Sub Menu F10 Save and Exit Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit D...

Page 95: ...m and configure it to the system s factory default settings All data on the hard disk drive will be lost z Make sure that power is not interrupted during the recovery process An unsuccessful recovery may result in Windows startup problems To run System Recovery 1 It is recommended that you connect the AC adapter to ensure power supply throughout the process 2 During system startup when the followi...

Page 96: ...e appears asking for confirmation 6 The recovery process starts The screen as below appears 7 Wait till the process completes A message will appear asking you to press any key to continue Press any key for the system to restart 8 The Windows setup wizard starts Follow the onscreen prompts to continue 9 When the system restarts the installer screen as below appears The installer will perform system...

Page 97: ...Using BIOS Setup and System Recovery 5 13 10 When completed the system restarts and displays Windows desktop ...

Page 98: ......

Page 99: ...Using Special Utilities 6 1 Chapter 6 Using Special Utilities Special utilities are provided for enhanced capabilities and management This chapter describes how to use these utilities ...

Page 100: ... Starting G Manager You can start up G Manager by any of the following methods z Click Start Æ All Programs Æ Getac Utility Æ G Manager or z Click and hold the icon located on the taskbar until a ring appears From the small menu that pops up click G Manager The G Manager window appears containing 7 tabs as described later NOTE Depending on your model the actual items appearing on the screen may di...

Page 101: ...m Tab The System tab provides system information To view specific information select the component from the list on the left side of the screen The information of the selected component will be displayed on the right side of the screen ...

Page 102: ...1 or Battery 2 to view the information of each battery if your model has a second battery NOTE z When the percentage Left is less than 10 then the value will be displayed in red z When an abnormal battery condition is detected Battery Status value will be displayed in red Battery Information The upper portion of the screen displays the current status of the selected battery ...

Page 103: ...ht portion of the screen contains the battery health bar and provides the battery calibration function The health bar shows the batter s health by percentage A low percentage indicates poor health and therefore the need to perform a gauge reset to calibrate the battery s capacity and improve the battery s performance The gauge reset process includes discharging and then fully recharging the batter...

Page 104: ... the process is completed Click Exit when finished ECO Tab The ECO tab allows you to configure ECO modes or called power profiles To put the system into an ECO mode use the ECO button See Using the Quick Buttons in Chapter 2 for information ...

Page 105: ...n the list Profile Settings The right portion of the screen displays the settings of the current selected profile You can set up the following items z WWAN 3G Bluetooth and WLAN can be on or off z Power Scheme can be Balanced High Performance or Power Saver The settings here correspond to the settings in Windows See Windows Help for the description to each of the power scheme After changing the se...

Page 106: ...he sensor modes z Normal Light sensor sensitivity is set at normal environment lighting condition z Bright Light sensor sensitivity is set at bright environment lighting condition e g outdoors z Dark Light sensor sensitivity is set at dark environment lighting condition e g indoors storage warehouse etc Click to select a mode Click Apply or OK to save the changes ...

Page 107: ...es Ignition Tab The Ignition tab allows you to configure how your system works with the vehicle ignition Ignition Control When your system is connected to the Vehicle Dock available as an option you can have your system derive power from the vehicle and have the on off of the vehicle ignition turn on off your system To enable the feature select the checkbox Ignition Power On Click Apply or OK to s...

Page 108: ...nt of time 20 seconds 30 seconds 45 seconds 1 minute or 2 minute the system waits before shutting down Click Apply or OK to save the changes Monitoring Tab The Monitoring tab allows you to configure the monitoring function of G Manager Items to Monitor The left portion of the screen lists the items Click the checkbox before an item to include it as a monitored component Click Apply or OK to save t...

Page 109: ...window to remain on top of your display z Monitoring Interval sets the frequency of updates on the monitoring window 1 3 5 10 30 seconds or 1 5 30 minutes Click Apply or OK to save the changes Starting and Stopping the Monitoring To start monitoring click START Monitor The monitoring window similar to the one below appears displaying requested information at specified intervals To stop monitoring ...

Page 110: ... GPS The screen displays z Ongoing raw data strings in the Message Log section z Overhead satellite positions in the Satellite Map section z Signal strength of the satellites in the Signal Indicator section When GPS positioning is completed the Data Summary section shows the GPS information of the current location To stop GPS positioning click Stop GPS ...

Page 111: ...he Available Options 1 Click Start Æ Programs Æ Button Manager Æ Button Manager The following screen appears 2 Select one of the last three buttons to re define The selected button will be highlighted The first two buttons cannot be re defined 3 Under the Update Button Function click the Key Name dropdown list to see the available options and select the option you want ...

Page 112: ...igurations for later retrieval click SAVE Select a location enter a filename and click Save to save the current configurations as a bfh file To use any previously saved configurations click Load to retrieve the bfh file and click Start Flash for the configurations to take effect NOTE You can restore to the default settings by clicking Get Default Quick Button Definition Utility You can have P1 P2 ...

Page 113: ...ion folder select the desired file and click Open 5 A matching program icon will appear in the settings window Click OK NOTE You can restore to the default settings by clicking Get Default 6 Continue with steps 5 to 7 in the previous Selecting from the Available Options section ...

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Page 115: ...Caring for the Computer Taking good care of your computer will ensure a trouble free operation and reduce the risk of damage to your computer This chapter gives you guidelines covering areas such as protecting storing cleaning and traveling ...

Page 116: ...rus Strategy You can install a virus detecting program to monitor potential viruses that could damage your files Using Windows Action Center Windows Action Center alerts you to take action on the following security essentials z Windows Firewall z Windows Update z Malware Protection anti virus anti spyware z Others Internet security user account control For detailed information on Windows Security ...

Page 117: ... lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock Store the key in a safe place ...

Page 118: ...rical appliances that can generate a strong magnetic field such as a TV refrigerator motor or a large audio speaker z Avoid moving the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F may cause condensation inside the unit which may damage the storage media z Do not place the computer on an unsteady surface General Guidelines z Do not place heavy object...

Page 119: ...ry pack z The battery pack is a consumable product and the following conditions will shorten its life when frequently charging the battery pack when using charging or storing the battery in high temperature condition z To avoid hastening the deterioration of the battery pack thereby prolonging its useful life minimize the number of times you charge it so as not to frequently increase its internal ...

Page 120: ...ly affect the battery pack s charge and discharge time charging time will be prolonged when the computer is turned on To shorten the charging time it is recommended that you place the computer in sleep or hibernation mode a low temperature will prolong the charging time as well as hasten the discharge time Touchscreen Guidelines z Use the finger or the included stylus on the display Using a sharp ...

Page 121: ...id moving the computer while holding the display or twisting the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display z Using the touchscreen during low temperature less than 5 o C may cause a slower response time this is normal A normal response time may be restored upon returning to room temperature z When there is noticeable discr...

Page 122: ...isconnect the AC adapter from the computer and take it with you Use the AC adapter as the power source and as a battery charger z Hand carry the computer Do not check it in as luggage z If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat z When going through airport security it is recommended that you send the computer and fl...

Page 123: ...shooting Computer problems can be caused by hardware software or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems ...

Page 124: ...e that the cable connections are correct and secure z Make sure that the configuration information is properly set in the BIOS Setup program z Make sure that all the device drivers are correctly installed z Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to con...

Page 125: ... charged to its full potential Initialize the battery to solve the problem See Initializing the Battery Pack in Chapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time z The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than th...

Page 126: ...ay back to the LCD press the Fn F9 hot key or change the display through the Display Settings Properties The characters on the screen are dim z Adjust the brightness and or contrast Bad dots appear on the display at all times z A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect The external moni...

Page 127: ...c cleaning kit available in most computer stores z Make sure that the computer supports the disc or the files contained You cannot eject a disc z The disc is not properly seated in the drive Manually release the disc by inserting a small rod such as a straightened paperclip into the drive s manual eject hole and pushing firmly to release the tray ExpressCard Problems The ExpressCard does not work ...

Page 128: ...mper or switch settings Refer to the documentation that came with the device z Check the cables or power cords for correct connections z For an external device that has its own power switch make sure that the power is turned on Hard Disk Drive Problems The hard disk drive error message appears on the screen z The hard disk drive has defects Ask your dealer for help The hard disk drive operations s...

Page 129: ...oof liquid will remain in the keyboard enclosure if you don t remove it Wait for the keyboard to air dry before using the computer again The numeric keypad is disabled z Make sure that the Num Lock is switched on Check if the Num Lock Indicator glows or not The external keyboard does not work z Make sure that the keyboard cable is properly connected The USB mouse does not work z Make sure that the...

Page 130: ...eep or Hibernation mode automatically z If you have a connection to another computer the computer does not enter Sleep or Hibernation mode if the connection is actively in use z Make sure that the Sleep or Hibernation time out is enabled The computer does not enter Sleep or Hibernation mode immediately z If the computer is performing an operation it normally waits for the operation to finish The c...

Page 131: ... message appears on the screen consult the software program s documentation for further information z If you are sure the operation has stop reset the computer See Resetting the Computer later in this chapter Sound Problems No sound is produced z Make sure that the volume control is not set too low z Make sure that the computer is not in Sleep mode z If using an external speaker make sure that the...

Page 132: ...the AC adapter is correctly and securely connected If so make sure that the electrical outlet works properly z If you are using the battery power make sure that the battery is not discharged z If your model comes with the HDD preheat feature you will not be able to turn on the system when the hard disk drive is being heated The AC Power indicator lights red to indicate the heater is on Wait till t...

Page 133: ...ce z Make sure that the WLAN feature is turned on z Make sure that the SSID setting is the same for every WLAN device in the network z Your computer is not recognizing changes Restart the computer z Make sure that the IP address or subnet mask setting is correct I cannot communicate with the computer in the network when Infrastructure mode is configured z Make sure that the Access Point your compu...

Page 134: ...ser name or password is correct z You have moved out of range of the network z Turn off power management Other Problems The date time is incorrect z Correct the date and time via the operating system or BIOS Setup program z After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer the RTC Real Time Clock battery is at the ...

Page 135: ...tor if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods z Press Ctrl Alt Del on the keyboard z If the above action does not work press and hold the power button for more than 5 ...

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Page 137: ...rrandale integrated BIOS adjustable share memory Optional MXM 3 0 Interface N11P LP1 512MB GDDR3 Video port VGA and HDMI Audio Controller Azalia 32 bit 192KHz chipset HD audio support MS Sound compatible Microphone Integrated Speaker Speaker 2 Ports Two audio ports for Line out green color Mic in pink color Keyboard Standard keys with numeric pad keys 12 function keys special Fn Function key and W...

Page 138: ...ingerprint sensor slide type Smart Card Reader Power AC adapter Universal AC adapter 90 W input 100 240 V output 19 V Battery Pack 8700mAH 9 cells 10 8V Dimension W D H 410 290 65 mm 16 14 11 42 2 56 inch Weight 5 kg 11 lb Environment Temperature Operating 0 C 32 F to 40 C 104 F 20 C 4 F to 71 C 160 F low temperature option Non operating 40 C 40 F to 70 C 158 F Humidity 5 to 95 relative non conden...

Page 139: ...error Contact discharge 0 6 KV included no error 7 8 KV allow soft error Regulation EMC FCC part 15 subpart B class B CE CCC BSMI Safety UL UL1604 TUV TUV CB E mark Green Product Coverage RoHS 6 European union banned materials EPEAT silver Other 12 universal GP product banned materials ENERGY STAR WEEE ...

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Page 141: ...statements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only ...

Page 142: ...no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures z Reorient or relocate the receiving antenna z Increase the separation between the ...

Page 143: ...umériques de la classe B prescrites dans le Règlement sur le brouillage radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery z Keep the battery pack out of the reach of children Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og ty...

Page 144: ...mplacer uniquement avec une batterie du même type ou d un type équivalent recommandé par le constructeur Mettre au rebut les batteries usagées conformément aux instructions du fabricant Attention for USA Users The product that you have purchased contains a rechargeable battery The battery is recyclable At the end of its useful life under various state and local laws it may be illegal to dispose of...

Page 145: ...carrying case z Connect the adapter to a proper power source The voltage requirements are found on the product case and or packaging z Do not use the adapter if the cord becomes damaged z Do not attempt to service the unit There are no serviceable parts inside Replace the unit if it is damaged or exposed to excess moisture ...

Page 146: ...FCC certified equipment The wireless LAN module meets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed z Do not touch or move antenna while the unit is transmitt...

Page 147: ...rements Explosive Device Proximity Warning WARNING Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as ...

Page 148: ...al and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned on the user must correct the situation at the user s own expense The user is encouraged to try one or more of the following ...

Page 149: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in nav...

Page 150: ...y 802 11a g n wireless LAN devices may not yet be harmonized in all countries 802 11a g n products are designed for use only in specific countries or regions and is not allowed to be operated in countries or regions other than those of designated use As a user of these products you are responsible for ensuring that the products are used only in the countries or regions for which they were intended...

Page 151: ...currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Cher 68 Haut Rhin 05 Hautes Alpes 42 Loire 70 Haute Saône 08 Ardennes 45 Loiret 71 Saône et Loire 09...

Page 152: ...Ministry of Defense approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN rad...

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