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Getac B300, User Manual

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Troubleshooting 8-1 

Chapter   8

 

 

Troubleshooting 

Computer problems can be caused by hardware, software, or both. When 
you encounter any problem, it might be a typical problem that can easily 
be solved. 

This chapter tells you what actions to take when solving common 
computer problems. It is divided into three sections: 

z

 

Preliminary checklist 

z

 

Solving common problems 

z

 

Resetting the computer 

 

CHAPTER 

Summary of Contents for B300

Page 1: ...User s Manual November 2007 ...

Page 2: ... and logos are registered trademarks owned by Bluetooth SIG Inc All other brand and product names are trademarks or registered trademarks of their respective owners NOTE The information in this manual is subject to change without notice ...

Page 3: ...d power management features Earning the ENERGY STAR z When every home office is powered by equipment that has earned the ENERGY STAR the change will keep over 289 billion pounds of greenhouse gases out of the air z If left inactive ENERGY STAR qualified computers enter a low power mode and may use 15 watts or less New chip technologies make power management features more reliable dependable and us...

Page 4: ...management sleep settings on computers and monitors can result in much savings annually Remember saving energy prevents pollution Because most computer equipment is left on 24 hours a day power management features are important for saving energy and are an easy way to reduce air pollution By using less energy these products help lower consumers utility bills and prevent greenhouse gas emissions ...

Page 5: ... Components 1 6 Left Side Components 1 8 Rear Components 1 9 Front Components 1 10 Bottom Components 1 11 Top open Components 1 12 Where to Go from Here 1 15 Chapter 2 Operating Your Computer 2 1 Starting and Stopping the Computer 2 2 Starting the Computer 2 2 Stopping the Computer 2 2 Using the Quick Buttons 2 4 Using the Internal Keyboard 2 6 Typewriter Keys 2 6 Cursor Control Keys 2 7 Numeric K...

Page 6: ...ng the Communication Features 2 24 Using the Modem 2 24 Using the LAN 2 25 Using the Wireless LAN 2 26 Using the Bluetooth Feature 2 29 Using the 3G Feature Optional 2 34 Using the Fingerprint Sensor 2 38 Enrolling Fingerprints 2 40 Changing the Settings 2 42 Chapter 3 Managing Power 3 1 AC Adapter 3 2 Battery Pack 3 3 Charging the Battery Pack 3 3 Initializing the Battery Pack 3 4 Checking the Ba...

Page 7: ...g an ExpressCard 4 11 Using the Card Reader 4 13 Using the Port Replicator Optional 4 15 System Memory Upgrade 4 16 Chapter 5 Using BIOS Setup 5 1 When and How to Use BIOS Setup 5 2 When to Use 5 2 Starting BIOS Setup 5 2 Moving Around and Making Selections 5 4 Information Menu 5 5 Main Menu 5 6 Advanced Menu 5 7 Security Menu 5 9 Boot Menu 5 11 Exit Menu 5 12 When and How to Use the System Recove...

Page 8: ...leshooting 8 1 Preliminary Checklist 8 2 Solving Common Problems 8 3 Battery Problems 8 4 Bluetooth Wireless Transmission Problems 8 4 Display Problems 8 5 ExpressCard Problems 8 6 Hardware Device Problems 8 6 Hard Disk Drive Problems 8 6 Keyboard Mouse and Touchpad Problems 8 7 LAN Problems 8 7 WLAN Problems 8 8 Modem Problems 8 9 Optical Drive Problems 8 9 PC Card Problems 8 10 Power Management ...

Page 9: ...ix B Regulatory Information B 1 On the Use of the System B 2 Class B Regulations B 2 Safety Notices B 3 On the Use of the RF Device B 6 USA and Canada Safety Requirements and Notices B 6 European Union CE Marking and Compliance Notices B 9 ...

Page 10: ...ovides information on installing and using peripheral devices z Chapter 5 Using BIOS Setup describes the BIOS Setup program that configures the computer s BIOS settings z Chapter 6 Using the TPM and P1 Utilities describes how to use TPM Trusted Platform Module and P1 quick launch key utilities z Chapter 7 Caring for the Computer gives you tips in care and maintenance z Chapter 8 Troubleshooting gi...

Page 11: ...in a bold typeset For example Press the Enter key to complete When keys are joined by a plus sign press the first key and while keeping the first key down press the remaining keys finally release all the keys When necessary keys are also shown in graphics A title command setup item or button that you can see on the screen is shown in boldface A value or an option that you can select for a setup it...

Page 12: ...ning You will find instructions for these procedures z Unpacking z Connecting to AC power z Opening and closing the cover z Turning on the computer z Turning off the computer Then you will find a section briefly introducing the external components of the computer And the last section navigates you to the information you may need after the computer is ready for use CHAPTER ...

Page 13: ...issing notify your dealer immediately Keep the shipping carton and packing materials in case you need to ship or store the computer in the future Connecting to AC Power The computer operates either on the external AC power or internal battery power It is suggested that you use AC power when you start up the computer for the very first time CAUTION Use only the AC adapter included with your compute...

Page 14: ...arges the battery pack The Battery Charge Indicator on the computer glows amber to indicate that charging is in progress When the battery is fully charged the Battery Charge Indicator glows green For information on using battery power see Chapter 3 CAUTION z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the ...

Page 15: ...slamming it shut could damage the computer Open the top cover by pushing on the cover latch n and lifting up the cover o You can tilt the cover forward or backward for optimal viewing clarity Turning On and Off the Computer Turning On 1 Make sure that the computer is connected to AC power or battery is fully charged ...

Page 16: ...r use the Shut Down command of your operating system NOTE There are other ways you can stop the computer so that you will be back to where you left off when you next turn on the computer See Stopping the Computer in Chapter 2 for information CAUTION If you have to turn the computer on again immediately after turning it off wait for at least five seconds Turning the computer off and on rapidly can ...

Page 17: ...ay not be exactly the same as those shown in this manual Right Side Components NOTE You may need to open the covers to be able to see the right side components Ref Component Description See Also Expansion Card Slot Depending on your model the expansion card slot can be any of the following ExpressCard Slot Accepts an ExpressCard 34 ExpressCard 54 for additional functions P 4 11 n PCMCIA Slot Accep...

Page 18: ... Ports Each of the two ports connects a USB device such as a USB flash disk printer digital camera joystick and more P 4 5 Expansion Card Slot Depending on your model the expansion card slot can be any of the following Smart Card Reader Accepts a smart card for additional security feature P 4 7 u PCMCIA Slot Accepts a PC card for additional functions P 4 9 v GPS Antenna pass through Connector opti...

Page 19: ...ower is not connected P 3 3 Media Bay Depending on your model the media bay may contain any of the following Combo Drive DVD Dual Drive Super Multi Drive Accepts a compact disc for installing or loading software accessing data and playing music video P 2 18 Secondary Battery Pack Supplies power to your computer when external power is not connected P 3 6 o Secondary Hard Disk Drive Inside is the ha...

Page 20: ... 1 2 o USB Port Connects a USB device such as a USB flash disk printer digital camera joystick and more P 4 5 p Expansion Bus Connector Connects to a Port Replicator P 4 15 q VGA Connector Connects an external display monitor P 4 2 r Serial Connector Connects a serial mouse or serial communication device P 4 4 s Kensington Lock Locks the computer to a stationary object for security P 7 3 ...

Page 21: ...Getting Started 1 10 Front Components Ref Component Description See Also n Top Cover Latch Locks the top cover P 1 4 o Handle Provides a convenient way to carry the computer anywhere ...

Page 22: ...Getting Started 1 11 Bottom Components Ref Component Description See Also n Memory Slots Inside are the memory slots for expanding the memory size of your computer P 4 16 ...

Page 23: ...Getting Started 1 12 Top open Components Ref Component Description See Also n LCD Screen Displays the output of the computer May include the optional touchscreen feature P 2 21 ...

Page 24: ...ensor is ON P 2 21 p Power Button Turns the computer power ON and OFF P 1 4 q Touchscreen Pen Optional Provides a convenient way to use the touchscreen Can be stretched for better grip and handling P 2 14 r Touchpad Serves as the pointing device of the computer P 2 11 Indicators Show the current status of the computer s devices Hard Disk Drive Optical Drive Blinks green when computer is reading wr...

Page 25: ...d voice from the computer P 2 22 Indicators Show the current status of the computer s devices Lights green when computer is on Power Blinks green when computer is on Sleep mode P 1 4 Lights green when the battery is fully charged Lights amber when the battery is being charged Blinks red when the battery s capacity is below 10 Battery Charge Blinks amber when the battery is in an abnormal condition...

Page 26: ...Getting Started 1 15 IMPORTANT To ensure the waterproof integrity close the connector covers completely When closing the covers push the four corners and make sure that the cover fits in completely ...

Page 27: ...bout the computer Go on to the next chapter To install the operating system if your dealer has not already done so See the operating system manual To know more about the operating system Read the operating system manual To set a power on password Read the operating system manual To charge the battery pack for the first time See Charging the Battery Pack in Chapter 3 ...

Page 28: ...eady a computer user but are new to rugged computers you may choose to read only the parts containing information unique to your computer Described in this chapter are the operating basics of these components features z Starting and stopping the computer z Quick buttons z Keyboard z Touchpad z Touchscreen option z Hard disk drive z DVD drive z Video features z Audio features z Communication featur...

Page 29: ...er uses the Microsoft Windows Vista operating system Stopping the Computer When you finish a working session you can stop the computer by turning off the power or leaving the computer in Sleep or Hibernation mode To stop in this mode Do this To start up or resume again Off Click Start Æ Shut Down This can prevent loss of unsaved data or damage to your software programs If the system is locked up b...

Page 30: ...ngs in Windows you can place the computer in Hibernation mode by Closing the display cover Pressing the power button Press the power button If you choose to stop in Sleep or Hibernation mode you can return to where you left off the next time you start up the computer See Power Management in Chapter 3 for more information ...

Page 31: ...on your setting in BIOS Setup program under the Advanced menu see chapter 5 for details z Power saving quick button to enter into power saving mode when using battery power The system will turn down the panel backlight and sacrifice processing speed to gain more battery life Lights green when power saving mode is enabled NOTE The power saving quick button works only when using battery power z Sunl...

Page 32: ...Operating Your Computer 2 5 z Light sensor quick button for adjusting the LCD brightness automatically based on your computer s surrounding lighting condition Lights green when light sensor is enabled ...

Page 33: ...keys Typewriter Keys Typewriter keys are similar to the keys on a typewriter Several keys are added such as the Ctrl Alt Esc and lock keys for special purposes When the lock keys Caps Lock Num Lk and Scr Lk are pressed their corresponding indicators light up The Control Ctrl Alternate Alt key is normally used in combination with other keys for program specific functions The Escape Esc key is usual...

Page 34: ...he indicator on the screen that lets you know exactly where on your screen anything you type will appear It can take the form of a vertical or horizontal line a block or one of many other shapes Numeric Keypad A 15 key numeric keypad is embedded in the typewriter keys as shown next ...

Page 35: ...ys F1 to F12 Function keys are multi purpose keys that perform functions defined by individual programs Fn Key The Fn key at the lower left corner of the keyboard is used with another key to perform the alternative function of a key The letter Fn and the alternative functions are identified by the color of blue on the keytop To perform a desired function first press and hold Fn then press the othe...

Page 36: ...es the sound volume Switches the display output to one of the following when external devices are connected Upon booting the system with CRT LCD CRT LCD CRT NOTE This function only applies to Plug Play display devices Decreases the LCD brightness Increases the LCD brightness Switches the touchscreen on and off option Switches the touchpad off and on Switches the system sound output off mute and on...

Page 37: ...uro sign on it z To press the euro sign on a standard United States keyboard hold down either of the Alt keys and type 0128 on the numeric keypad part of your keyboard z To press the euro sign on an UK keyboard hold down the Alt Gr key and press 4 which has an euro sign on it Windows Keys The keyboard has two keys that perform Windows specific functions The Windows Logo key opens the Start menu an...

Page 38: ...allows you to communicate with the computer by controlling the location of the pointer on the screen and making selection with the buttons The touchpad consists of a rectangular pad work surface and a left and right buttons To use the touchpad place your forefinger or thumb on the pad The rectangular pad acts like a miniature duplicate of your display As you slide your fingertip across the pad the...

Page 39: ...the pad and on the second tap keep your finger in contact with the pad Then move your finger across the pad to drag the selected object to your destination When you lift your finger from the pad the selected object will drop into place Scroll To scroll is to move up and down or left and right in the working area on the screen To move vertically place your finger on the right or left edge of the pa...

Page 40: ...wo buttons so that you can use the right button as the left button and vice versa You can also change the size of the on screen pointer the speed of the pointer and so on To configure the touchpad go to Control Panel Æ Hardware and Sounds Æ Mouse Properties However you can install the touchpad driver supplied with your computer to take advantage of more powerful features ...

Page 41: ...bject such as a ballpoint pen or pencil on the touchscreen Doing so may damage the touchscreen surface Use your finger or the included touchscreen pen option The touchscreen is a touch sensitive device that allows you to easily use the computer without a mouse or touchpad to communicate with the computer by controlling the location of the pointer on the screen and making selection by tapping on th...

Page 42: ...on the touchscreen Double click Tap twice on the touchscreen rapidly Drag and drop Press lightly on the touchscreen and move your finger touchsreen pen until you reach your destination drag Finally release your finger touchscreen pen drop when you finish dragging your selection to the destination The object will drop into the new location ...

Page 43: ...lly turns on for low temperature operation CAUTION z Make regular backups of your data files from your hard disk drive to USB flash disks or other storage media z Never try to remove or install the hard disk drive while the computer is powered on Doing so can result in loss of data and can damage the computer and the hard disk drive s sensitive circuitry z Never turn off or reset the computer whil...

Page 44: ...the hard disk drive bracket into the media bay until it reaches the end 5 Close the media bay cover to secure the hard disk drive bracket NOTE To remove the second hard disk drive press upward the hard drive release latch n and carefully pull on the ribbon strip o to remove the hard drive ...

Page 45: ...he optical drive may malfunction z Do not wipe the lens using materials with rough surface such as paper towel Instead use a cotton swab to gently wipe the lens FDA regulations require the following statement for all laser based devices Caution Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure NOTE The optical d...

Page 46: ... the left 3 Press the eject button and the DVD tray will slide out partially Gently pull on it until it is fully extended 4 To insert a disc place down the disc in the tray with its label facing up Slightly press the center of the disc until it clicks into place To remove a disc hold the disc by its outer edge and lift it up from the tray 5 Gently push the tray back into the drive Eject button ...

Page 47: ...Computer 2 20 6 Close the media bay cover NOTE In the unlikely event that you are unable to release the drive tray by pressing the eject button you can manually release the disc See Optical Drive Problems in Chapter 8 ...

Page 48: ...n mode when the LCD is closed If you want to use the computer with the LCD closed set Do Nothing to the When I Close the lid option in the Power Options Æ System Settings Properties Thus the computer does not enter the Sleep or Hibernation mode when the LCD is closed Configuring the Display Modes NOTE When using an external CRT monitor the resolution depends on the CRT monitor s supported resoluti...

Page 49: ...ume The audio subsystem of your computer features z Azalia interface high density audio codec z 2 channel analog output z Built in microphone n z External audio connectors o and z Set of speakers p Ways of playing and recording sound vary with the operating system used See your operating system documentation or online help for specific information ...

Page 50: ...nal audio device make sure that you specify the use of the correct audio device in Windows z Audio Output Connector green can be connected to speakers headphones or earphone set z Microphone Connector pink can be connected to an external microphone for recording voice or sound NOTE When using the external speakers headphones or microphone you cannot use the internal one ...

Page 51: ... To connect the telephone line to the modem connect one end of the modem cable to the RJ 11 connector on the computer and the other end to the phone line NOTE z When using the communication software you may have to disable power management z Set the COM port of the modem to COM3 z Set parameters such as modem speed baud rate and line type pulse dialing or tone dialing z Do not enter the Sleep mode...

Page 52: ... Local Area Network module allows you to connect your computer to a network It supports data transfer rate up to 1000 Mbps To connect the network cable to the LAN module connect one end of the LAN cable to the RJ 45 connector on the computer and the other end to the network hub ...

Page 53: ...2 11a b g n standard compliance Technology Stated Maximum Throughput Mbps Data Rates Mbps Band GHz Modulation Technology 802 11a 54 54 48 36 24 18 12 9 6 5 15 5 35 OFDM Orthogonal Frequency Division Multiplexing 802 11b 11 11 5 5 2 1 2 412 2 462 DSSS Direct Sequence Spread Spectrum 802 11g 54 54 36 18 9 2 4 OFDM Orthogonal Frequency Division Multiplexing 802 11n 100 Mbps or more 100 210 2 4 5 Spat...

Page 54: ...he WLAN radio see Hot Keys in Chapter 2 indicated by the WLAN indicator glowing in green when on If you need to temporarily turn off the radio press Fn F1 To resume network connection press Fn F1 again It takes approximately 30 seconds for your computer to make a successful WLAN connection and approximately 10 seconds to disconnect Connecting to a Wireless Network To connect to a wireless network ...

Page 55: ...screen Click the Show drop down menu and select Wireless 4 Select a wireless network to connect to by clicking a selection then click Connect 5 Depending on the settings you may be asked to enter a WEP key refer to your Windows online help for more information on setting a wireless network connection ...

Page 56: ...unications between devices without requiring a cable connection With Bluetooth wireless technology data can be transmitted through walls pockets and briefcases as long as two devices are within range Turning On and Off the Bluetooth Feature 1 Make sure that the RF switch is at the ON position 2 Right click the GETAC Utility icon located on Windows system tray and select Quick Bar ...

Page 57: ...quick button again The status of the Bluetooth connection is indicated by the Bluetooth icon located in the system tray in the lower right part of the screen Status Icon Off blue with red logo On blue with white logo Connected blue with green logo You can use the Bluetooth Utility to configure Bluetooth wireless connection settings and transfer files Connecting to Another Bluetooth Device 1 Make s...

Page 58: ...Operating Your Computer 2 31 2 Right click the icon and then click Add New Connection 3 The Add New Connection Wizard window appears Select Express Mode Recommended and then click Next ...

Page 59: ...th device that you want to connect to you will need to enter the pertinent information Sending a File 1 Make sure that the target Bluetooth device is turned on discoverable and within close range See the documentation that came with the Bluetooth device 2 Right click the icon and then click Wireless File Transfer ...

Page 60: ...Operating Your Computer 2 33 3 In the Wireless File Transfer window click Add to browse for the file to send 4 Click the target device from the list and then click Send to start the transfer procedure ...

Page 61: ...nlike IEEE 802 11 networks 3G networks are wide area cellular telephone networks which evolved to incorporate high speed internet access and video telephony IEEE 802 11 networks are short range high bandwidth networks primarily developed for data To use the 3G feature on your computer you need to subscribe to 3G service and install the 3G SIM card from your service provider network operator or oth...

Page 62: ...bbon strip o to remove the optical drive from the media bay 4 Carefully place your computer upside down and locate the SIM card slot 5 Insert the SIM card into the holder Make sure the beveled corner on the SIM card is facing towards the slot and that the golden contact area on the card is facing downwards ...

Page 63: ...and information on using SIM card services contact your SIM card vendor This may be the service provider network operator or other vendor NOTE To remove the SIM card push inward to release and slide the SIM card out of the slot Turning On and Off the 3G Feature 1 Make sure that the RF switch is at the ON position 2 Right click the GETAC Utility icon located on Windows system tray and select Quick ...

Page 64: ...ng appears onscreen To turn on the 3G feature click the 3G quick button The 3G indicator will glow in green 4 To turn off the 3G feature click the 3G quick button again You can use the 3G software application to configure 3G connection settings ...

Page 65: ...RNING z To protect the fingerprint sensor be sure to slide close the cover when not using the fingerprint reader z We shall not be liable for any loss or damage whatsoever resulting from your use of the fingerprint sensor or neglect of fingerprint sensor use or any data loss resulting from such developments as fingerprint authentication malfunctioning ...

Page 66: ...y for enrolling your fingers for added security It contains the following Fingerprints for enrolling or editing fingerprint templates Settings for configuring the fingerprint software Help for browsing the Fingerprint Control Center online Help NOTE For an online Help information on using the Embassy Security Center you can also go to Start menu Æ Programs Æ Protector Suite QL Æ Help ...

Page 67: ...Operating Your Computer 2 40 Enrolling Fingerprints To start enrolling your fingerprint s 1 Click Fingerprints on the main screen 2 Then click Initialize ...

Page 68: ...g Your Computer 2 41 3 The following screen appears Read carefully the contents of the Welcome screen and then click Next to continue 4 Follow the onscreen instructions to complete enrolling your fingerprint s ...

Page 69: ...Operating Your Computer 2 42 Changing the Settings To change the settings of your fingerprint software 1 Click Settings on the main screen 2 Then click System Settings ...

Page 70: ...Operating Your Computer 2 43 3 The following screen appears Proceed to make the necessary settings to your fingerprint software 4 Click OK after you have finished with your settings ...

Page 71: ...l battery performance it is important that you use the battery in the proper way The topics in this chapter include z What is an AC adapter z How to charge the battery pack z When and how to initialize the battery pack z How to check the battery level z How to replace the battery pack z What happens when the battery is low and what actions to take z What is Power Management z How to save power CHA...

Page 72: ...wer cord z When you disconnect the AC adapter disconnect from the electrical outlet first and then from the computer A reverse procedure may damage the AC adapter or computer z When unplugging the connector always hold the plug head Never pull on the cord The AC adapter serves as a converter from AC Alternating Current to DC Direct Current power because your computer runs on DC power but an electr...

Page 73: ...tor flashes amber when the battery s temperature gets above 60 C 140 F If this happens the battery pack may be damaged Please contact your dealer z During charging do not disconnect the AC adapter before the battery has been fully charged otherwise you will get a prematurely charged battery To charge the battery pack connect the AC adapter to the computer and an electrical outlet The Battery Charg...

Page 74: ...ully charging discharging and then charging It can take several hours 1 Make sure that the computer power is turned off Connect the AC adapter to fully charge the battery pack 2 After the battery pack is fully charged turn on the computer When the message Click mouse or press Enter for Menu appears click the touchpad s left button or press the Enter key to invoke the program 3 A small window appea...

Page 75: ...gment that light green The value of the corresponding green segment indicates the relative percentage of the battery charge The battery pack is fully discharged when you see no segment glowing green Replacing the Battery Pack CAUTION z There is danger of explosion if the battery is incorrectly replaced Replace the battery only with the computer manufacturer s optional battery packs Discard used ba...

Page 76: ...e the battery pack 5 Slide the new battery pack all the way into the slot Make sure to observe the correct orientation the ribbon strip must face outward for future battery pack removal 6 Close the compartment cover and slide the release latch downward then towards the right to secure the battery pack Installing a Second Battery Pack Optional You can install a second battery pack to your computer ...

Page 77: ...drive release latch n and carefully pull on the ribbon strip o to remove the optical drive 4 Slide the second battery pack all the way into the slot Make sure to observe the correct orientation the ribbon strip must face outward for future battery pack removal 5 Close the media bay cover to secure the second battery pack ...

Page 78: ...r displaying the estimated battery charge When the battery pack is not installed in the computer and you want to know the battery charge you can press the switch with a pointed device to see the corresponding value of indicator segment that light green The value of the corresponding green segment indicates the relative percentage of the battery charge The battery pack is fully discharged when you ...

Page 79: ... to alert you to take actions Immediately save your data upon Battery Low The remaining operating time depends on how you are using the computer If you are using the audio subsystem ExpressCard hard or USB flash disk the battery might run out of charge very quickly Always respond to Battery Low by placing your computer on Hibernation mode turning off the computer or connecting the AC adapter CAUTI...

Page 80: ...ed off When the hard disk has been idle for a set period Power to the display is turned off When the display has been idle for a set period When the entire system has been idle for a set period When you press the Fn F12 hot key When you close the cover The computer enters the Sleep mode The hard disk and display are turned off and the entire system consumes less power When you press the power butt...

Page 81: ...ion is a very useful feature People frequently open many applications when they use computers It takes some time to get all these applications open and running and normally they all have to be closed before the computer can be turned off When you use the hibernation feature you do not have to close the applications The computer stores the state of your computer to a file on the hard disk and then ...

Page 82: ...s to the lowest comfortable level z Shorten the length of time before Windows turn off the display z Many USB devices use power just by being connected If you use a USB mouse you can save power by disconnecting the mouse and using the touchpad If you use a USB flash drive unplug it when you are not using it z If you work with an application that uses a PC card exit the application when you finish ...

Page 83: ...en using a device be sure to read the instructions accompanying the device together with the relevant section in this chapter This chapter gives guidelines on installing and using these devices z External monitor z Serial device z USB device z IEEE 1394 device z Smart Card z PC card z ExpressCard z Card Reader z Port Replicator z System memory CHAPTER ...

Page 84: ...n the connector cover 3 Plug the monitor s D type signal connector to the computer s VGA connector 4 Plug one end of the monitor s power cord into the power socket on the monitor and the other end to an electrical outlet 5 To use the monitor turn on the monitor before turning on the computer 6 The monitor should respond by default If not you can switch the display to the monitor or to both simulta...

Page 85: ...stem See your operating system documentation or online help for specific information CAUTION Do not disconnect the external monitor while the computer is in the Sleep mode or Hibernation mode If no external monitor is connected when the computer resumes the LCD might not display properly ...

Page 86: ...is set properly in the BIOS Setup program See Advanced Menu in Chapter 5 for information 2 Make sure the computer is not turned on 3 Slide the release latch towards the right to open the port cover 4 Plug the device cable to the serial port on the rear of the computer 5 Turn on the computer NOTE Portable modems that derive power through the serial port cannot be used with the computer Instead use ...

Page 87: ...s such as a digital camera scanner printer modem and mouse The USB ports support transfer rates up to 12 MB s for USB 1 1 devices and 480 MB s for USB 2 0 devices To connect a USB device slide the release latch towards the right to open the port cover and then simply plug the device cable to one of the USB ports ...

Page 88: ...es such as scanner printer and high quality CCD but also consumer electronic equipment such as DVCAM and VCR To connect an IEEE 1394 device prepare an IEEE 1394 cable Slide the release latch towards the right to open the connector cover Then plug the appropriate end of the cable to the computer s mini IEEE 1394 connector and the other end to the device s corresponding connector ...

Page 89: ...nd transacts data between you user and the computer You need to install third party smart card software to take advantage of the smart card feature Inserting and Removing a Smart Card To insert a smart card 1 Locate the smart card slot on the right of the computer and open the cover 2 Slide the smart card with its label and embedded computer chip facing down into the slot 3 When a new card is seat...

Page 90: ...Expanding Your Computer 4 8 To remove a smart card 1 Make sure that the third party smart card software is not accessing the smart card 2 Pull the card out of the slot ...

Page 91: ...ces for the PC card z Although some PC cards can be inserted and removed without turning off the computer you cannot remove or install PC cards during Sleep mode To insert a PC card 1 Locate the PC card slot s on the right side of the computer and open the cover 2 Slide the PC card with its label facing up into the slot until the eject button pops out 3 When a new card is seated the computer will ...

Page 92: ...fely Remove Hardware icon found on the Windows Vista taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the PC card from the list to disable the card 3 Push the eject button and the card will slide out slightly 4 Pull the card out of the slot ...

Page 93: ...usage ExpressCard Type The ExpressCard slot can accommodate a 54 mm ExpressCard 54 or 34 mm ExpressCard 34 wide ExpressCard Typical ExpressCards support a very extensive range of applications including memory wired and wireless communication cards and security devices Shown next are the appearances of ExpressCards for your reference ExpressCard 54 ExpressCard 34 Inserting and Removing an ExpressCa...

Page 94: ...try to install the appropriate driver Follow the on screen instructions to complete the process To remove an ExpressCard 1 Double click on the Safely Remove Hardware icon found on the Windows taskbar and the Safely Remove Hardware window appears on screen 2 Select highlight the ExpressCard from the list to disable the card 3 Push the ExpressCard slightly to release the card 4 Pull the card out of ...

Page 95: ...work card or Bluetooth wireless card Your computer has a Card Reader The Card Reader is a small drive for reading from and writing to removable storage cards or called memory cards The Card Reader supports the MultiMediaCard MMC Secure Digital SD Memory Stick MS and Memory Stick PRO MS PRO cards Shown next are the appearance and size of each card type for your reference Type MMC Card SD Card MS MS...

Page 96: ...and its label facing down Slide the card into the slot until it reaches the end 3 Windows will detect the card and assign it a drive name typically E To remove a storage card 1 Double click My Computer 2 Right click the drive with the card and select Eject 3 Pull the card out of the slot ...

Page 97: ...etc The port replicator connects to the expansion bus connector at the rear of your computer 1 Slide open the expansion bus connector cover 2 Connect your port replicator to the expansion bus connector For more detailed information refer to the Operating Instructions of the port replicator CAUTION z Hot warm docking and hot warm undocking are not possible with the port replicator z Contact your de...

Page 98: ...uman body has adversely affected such modules When inserting or removing a RAM module do not touch the terminals or internal components insert objects other than the module or allow foreign particles to enter Doing so has been known to cause damage fire or electrical shock To install the RAM module 1 Remove the battery pack see chapter 3 and make sure that the computer is not connected to AC power...

Page 99: ...ert the module into the socket at a 20 degree angle 5 Then push down until the retaining clips lock the module into position CAUTION If the RAM module is difficult to insert or difficult to push down do not force it Check once more to ensure that the module is positioned correctly 6 Close the compartment cover and secure with six screws ...

Page 100: ...uter BIOS is a layer of software called firmware that translates instructions from other layers of software into instructions that the computer hardware can understand The BIOS settings are needed by your computer to identify the types of installed devices and establish special features This chapter tells you how to use the BIOS Setup program CHAPTER ...

Page 101: ...apter are for your reference only The actual items or settings on your computer may differ z The BIOS Setup Utility program may have been updated after the publication of this manual z The settings you select in your operating system might override similar settings in BIOS Setup Utility To run BIOS Setup Utility press the Enter key or click the left touchpad button when the prompt appears on the s...

Page 102: ...g the titles of the available menus Each menu title brings a specific menu z The left column of the menu displays the menu items z The right column of the menu provides more detailed information when a menu item is highlighted z The bottom of the menu provides keyboard instructions for moving around and making selections ...

Page 103: ...formation can be found at the bottom of the screen A brief description of keyboard usage is listed next Key Function Selects a menu title Selects an item or option Changes the value Enter 1 Brings up the sub menu when available 2 Opens or closes the option window when an item is selected Esc 1 Exits BIOS Setup Utility 2 Closes the option window if one is open F1 Provides help information F9 Loads ...

Page 104: ...Using BIOS Setup 5 5 Information Menu The Information menu contains the basic configuration information of the system ...

Page 105: ...me System Date sets the system date Legacy USB Support enables or disables the system s support for Legacy USB device in DOS mode Wireless LAN setting this item to Off will start the system with wireless radio off On will start the system with the wireless radio on and Last State will start the system based on the state of wireless radio during your last power off ...

Page 106: ...ontrol when using battery power NIC Auto Power Control allows you to enable the NIC s network interface controller automatic power control when using battery power Azalia Modem PME Enable allows you to wake up the system via an Azalia modem USB Wake up From S3 allows the system to wake up from Sleep mode via USB device When set at Disabled only the power button can wake up the system from Sleep mo...

Page 107: ...guration enables support for AHCI Advanced Host Controller Interface Native command queuing and Link Power Management Requires Windows XP Service Pack 1 IAA driver or newer operating system This item will not appear if the above item SATA HDD Mode is set at Compatible Serial Port COM1 when enabled the serial port COM1 is configured at 3F8h IRQ4 Serial Port COM2 when enabled the serial port COM2 is...

Page 108: ...day s software by providing a protected space for key operations and other security critical tasks Using both hardware and software TPM protects encryption and signature keys at their most vulnerable stages operations when the keys are being used unencrypted in plain text form TPM is specifically designed to shield unencrypted keys and platform authentication information from software based attack...

Page 109: ... 10 TPM Support enables or disables TPM support see chapter 6 for details Current TPM State shows the current TPM state Change TPM State allows you to select between No Change Clear Deactivate Disable and Enable Activate ...

Page 110: ...o look for a boot device from which to load the operating system A brief description of keyboard usage is listed next Key Function Selects highlight a boot device Changes the boot sequence 1 to 4 Loads the default boot sequence f or r Specifies if the boot device is fixed f or removable r X Moves the highlighted boot device from the Boot priority order list to the Excluded from boot order list and...

Page 111: ...s can take effect Exit Saving Changes saves the changes you have made and exits BIOS Setup Utility Exit Discarding Changes exits BIOS Setup Utility without saving the changes you have made Load Setup Defaults loads the factory default values for all the items Discard Changes restores the previous values for all the items Saves Changes saves the changes you have made ...

Page 112: ... correctly z Your Windows operating system does not start at all z You want to restore the factory default Windows settings Starting System Recovery To run System Recovery 1 During system startup when the following screen appears press Ctrl Alt F2 keys for four seconds or press Enter and select HDI Recovery when a small window appears on the screen ...

Page 113: ...rforming the recovery process 1 The recovery software is solely the purpose of reinstalling or restoring software associated with the hard disk of this operating GETAC machine 2 Except the above no other use is granted hereunder 1 Yes I agree to the provisions of this agreement and wish to continue 0 No I do not agree to the provisions of this agreement and do not wish to continue Type 1 to contin...

Page 114: ...Using BIOS Setup 5 15 5 Your system will start the recovery process and Windows operating system will be re installed to its default setting ...

Page 115: ...cifically designed to enhance platform security above and beyond the capabilities of today s software by providing a protected space for key operations and other security critical tasks Also located on top of your keyboard is the P1 quick launch key The quick launch key utility allows you to re define customize the P1 quick launch key according to your needs This chapter describes how to use these...

Page 116: ...ct Enable Activate on the Change TPM State item under the Security menu of your BIOS Setup see chapter 5 for details z You only need to activate these items once You can use the certificates to z Send and receive secure email from email clients like Microsoft Windows Mail Outlook Express Microsoft Outlook or Netscape Messenger z Set up browser e g Netscape Navigator or Internet Explorer and web se...

Page 117: ...under the Advanced menu see chapter 5 for details you can use the quick launch key utility that allows you to define the P1 quick launch key To start the utility right click the GeTAC utility icon and select Quick Buttons Definition on the Windows system tray The Quick Button Definition window appears as shown next Box Cancel Open ...

Page 118: ...utton click the Open icon to pop up the Select a File to Open dialog box as shown next and select the desired program Then click Open to complete the process The appropriate icon will then appear in the box To launch the program press the P1 quick launch key or if the Quick Button Definition window is open click the box containing the icon ...

Page 119: ...tion and reduce the risk of damage to your computer This chapter gives you guidelines covering these areas of maintenance z How to protect the computer z What to note when using and storing the computer z How to clean the computer z What to note when using the battery pack z What to note when traveling with the computer CHAPTER ...

Page 120: ... To safeguard the integrity of your computer data as well as the computer itself you can protect the computer in several ways as described in this section Using the Windows Security Center Windows Security Center protects your computer against intrusion ...

Page 121: ...r account control For detailed information on Windows Security Center see Windows Help Using the Cable Lock You can use a Kensington type cable lock to protect your computer against theft The cable lock is available in most computer stores To use the lock loop the lock cable around a stationary object such as a table Insert the lock to the Kensington lock hole and turn the key to secure the lock S...

Page 122: ...ctrical appliances that can generate a strong magnetic field such as a TV refrigerator motor or a large audio speaker z Avoid moving the computer abruptly from a cold to a warm place A temperature difference of more than 10 C 18 F may cause condensation inside the unit which may damage the storage media z Do not place the computer on an unsteady surface General Guidelines z Do not place heavy obje...

Page 123: ...ack z The battery pack is a consumable product and the following conditions will shorten its life when frequently charging the battery pack when using charging or storing the battery in high temperature condition z To avoid hastening the deterioration of the battery pack thereby prolonging its useful life minimize the number of times you charge it so as not to frequently increase its internal temp...

Page 124: ... the battery pack s charge and discharge time charging time will be prolonged when the computer is turned on To shorten the charging time it is recommended that you place the computer in sleep or hibernation mode a low temperature will prolong the charging time as well as hasten the discharge time Touchscreen Guidelines z Use the finger or the included touchscreen pen on the display Using a sharp ...

Page 125: ...id moving the computer while holding the display or twisting the display Avoid placing objects on top of the display as this may cause the glass to break thereby damaging the display z Using the touchscreen during low temperature less than 5 o C may cause a slower response time this is normal A normal response time may be restored upon returning to room temperature z When there is noticeable discr...

Page 126: ...e it with you Use the AC adapter as the power source and as a battery charger z Hand carry the computer Do not check it in as luggage z If you need to leave the computer in the car put it in the trunk of the car to avoid exposing the computer to excessive heat z When going through airport security it is recommended that you send the computer and flash disks through the X ray machine the device you...

Page 127: ...are or both When you encounter any problem it might be a typical problem that can easily be solved This chapter tells you what actions to take when solving common computer problems It is divided into three sections z Preliminary checklist z Solving common problems z Resetting the computer CHAPTER ...

Page 128: ...e that the cable connections are correct and secure z Make sure that the configuration information is properly set in the BIOS Setup program z Make sure that all the device drivers are correctly installed z Make notes of your observations Are there any messages on the screen Do any indicators light Do you hear any beeps Detailed descriptions are useful to the service personnel when you need to con...

Page 129: ... 8 4 Display Problems P 8 5 ExpressCard Problems P 8 6 Hardware Device Problems P 8 6 Hard Disk Drive Problems P 8 6 Keyboard Mouse and Touchpad Problems P 8 7 LAN Problems P 8 7 WLAN Problems P 8 8 Modem Problems P 8 8 Optical Drive Problems P 8 9 PC Card Problems P 8 9 Power Management Problems P 8 9 Software Problems P 8 12 Sound Problems P 8 12 Startup Problems P 8 13 Other Problems P 8 13 ...

Page 130: ...hapter 3 for instructions The battery operating time indicated by the battery meter does not match the actual operating time z The actual operating time can be different from the estimated time depending on how you are using the computer If the actual operating time is much less than the estimated time initialize the battery See Initializing the Battery Pack in Chapter 3 for instructions Bluetooth...

Page 131: ...djust the brightness and or contrast Bad dots appear on the display at all times z A small number of missing discolored or bright dots on the screen are an intrinsic characteristic of TFT LCD technology It is not regarded as a LCD defect The external monitor displays nothing z Make sure that the monitor is turned on z Make sure that the monitor s signal cable is properly connected z Switch the dis...

Page 132: ...e BIOS Setup program to identify the new type z Make sure if any device driver needs to be installed Refer to the documentation that came with the device z Make sure if the device needs any jumper or switch settings Refer to the documentation that came with the device z Check the cables or power cords for correct connections z For an external device that has its own power switch make sure that the...

Page 133: ... z Make sure that the Num Lock is switched on Check if the Num Lock Indicator glows or not The external keyboard does not work z Make sure that the keyboard cable is properly connected The USB mouse does not work z Make sure that the mouse cable is properly connected The touchpad does not work or the pointer is difficult to control with the touchpad z Make sure that the touchpad is clean LAN Probl...

Page 134: ...erference such as microwave oven and large metal objects z Plug your computer into an outlet on a different branch circuit from that used by the affecting device z Consult your dealer or an experienced radio technician for help I cannot connect to another WLAN device z Make sure that the WLAN feature is turned on z Make sure that the SSID setting is the same for every WLAN device in the network z ...

Page 135: ...to check whether it is connected to the network z Reconfigure and reset the Access Point I cannot access the network z Make sure that the network configuration is appropriate z Make sure that the user name or password is correct z You have moved out of range of the network z Turn off power management Modem Problems The modem does not work z Make sure that the telephone line is properly connected z...

Page 136: ...ated in the drive Manually release the disc following the method described next 1 Turn off the computer 2 Open the media bay cover by sliding the release latch towards the left 3 Insert a small rod such as a straightened paperclip into the drive s manual eject hole and push firmly to release the tray 4 Pull the tray out until fully extended and then remove the disc PC Card Problems The PC card doe...

Page 137: ...ed The computer does not enter Sleep or Hibernation mode immediately z If the computer is performing an operation it normally waits for the operation to finish The computer does not resume from Sleep or Hibernation mode z The computer automatically enters Sleep or Hibernation mode when the battery pack is empty Do any one of the following Connect the AC adapter to the computer Replace the empty ba...

Page 138: ...w z Make sure that the computer is not in Sleep mode z If using an external speaker make sure that the speaker is properly connected Distorted sound is produced z Make sure that the volume control is not set too high or too low In most cases a high setting can cause the audio electronics to distort the sound The sound system does not record z Adjust the playback or recording sound levels The exter...

Page 139: ...re using the battery power make sure that the battery is not discharged When you turn on the computer it stops after POST z Restart your computer Other Problems The date time is incorrect z Correct the date and time via the operating system or BIOS Setup program z After you have performed everything as described above and still have the incorrect date and time every time you turn on the computer t...

Page 140: ...ve in use indicator if it flashes irregularly the program may be accessing data and preventing you from using the keyboard If you are sure the operation has stopped and you cannot use the restart function of the operating system reset the computer Reset the computer by any one of these methods z Press Ctrl Alt Del on your built in keyboard z If the above action does not work turn off the computer ...

Page 141: ...3 inch 4 3 wide TFT LCD resolution up to 1024 768 XGA with touchscreen option or with sunlight readable over 1200 nits option or with sunlight readable and touchscreen 1000 nits option or with protective film option Video controller UMA VRAM Up to 384 MB depends on BIOS setting Display Video port Analog VGA Features Azalia interface 2 channel analog output internal microphone Speaker 1 5 watt 8 oh...

Page 142: ...1394a port expansion bus connector Modem Azalia interface 56 Kbps V 90 MDC 1 5 internal fax modem LAN 10 100 1000 Mbps Wireless LAN One mini PCI E slot for wireless LAN card compliant with IEEE 802 11a b g n on off slide switch Bluetooth wireless technology Specification 2 0 module on off slide switch GPS option GPS module 3G option CDMA EVDO external accessible SIM card slot Security Kensington l...

Page 143: ...ements and safety notices on your computer NOTE Marking labels located on the exterior of your computer indicate the regulations that your model complies with Please check the marking labels and refer to the corresponding statements in this appendix Some notices apply to specific models only APPENDIX ...

Page 144: ...no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures z Reorient or relocate the receiving antenna z Increase the separation between the ...

Page 145: ...ge radioélectrique édicté par le ministère des Communications du Canada Safety Notices About the Battery Caution Texts Concerning Lithium Batteries DANISH ADVARSEL Lithiumbatteri Eksplosionsfare ved fejlagtig håndtering Udskiftning må kun ske med batteri af samme fabrikat og type Levér det brugte batteri tilbage til leverandøren NORWEGIAN ADVARSEL Eksplosjonsfare ved feilaktig skifte av batteri Be...

Page 146: ...t the end of its useful life under various state and local laws it may be illegal to dispose of this battery into the municipal waste stream Check with your local solid waste officials for details in your area for recycling options or proper disposal About the AC Adapter z Use only the AC adapter supplied with your computer Use of another type of AC adapter will result in malfunction and or danger...

Page 147: ...e z Use caution when installing or modifying telephone lines z Avoid using the telephone function other than a cordless type during an electrical storm There may be a remote risk of electric shock from lightning z Do not use the telephone function to report a gas leak in the vicinity of the leak z Do not use this product near water for example near a bathtub wash bowl kitchen sink or laundry tub i...

Page 148: ...eets the Human Exposure limits found in OET Bulletin 65 2001 and ANSI IEEE C95 1 1992 Proper operation of this radio according to the instructions found in this manual will result in exposure substantially below the FCC s recommended limits The following safety precautions should be observed z Do not touch or move antenna while the unit is transmitting or receiving z Do not hold any component cont...

Page 149: ...G Do not operate a portable transmitter such as a wireless network device near unshielded blasting caps or in an explosive environment unless the device has been modified to be qualified for such use Antenna Warning WARNING To comply with the FCC and ANSI C95 1 RF exposure limits it is recommended that the antenna for this device be installed so as to provide a separation distance of at least 20 c...

Page 150: ...al and operated in a commercial environment However there is no guarantee that interference will not occur in a particular commercial installation or if operated in a residential area If harmful interference with radio or television reception occurs when the device is turned on the user must correct the situation at the user s own expense The user is encouraged to try one or more of the following ...

Page 151: ...rnir un écran de blindage maximal Si le matériel ou son antenne d émission est installé à l extérieur il doit faire l objet d une licence European Union CE Marking and Compliance Notices Statements of Compliance English This product follows the provisions of the European Directive 1999 5 EC Danish Dette produkt er i overensstemmelse med det europæiske direktiv 1999 5 EC Dutch Dit product is in nav...

Page 152: ...ion within 5 15 5 25 GHz frequency range it is restricted to indoor usage environments and the antenna of this device must be integral CAUTION Due to the fact that the frequencies used by 802 11a b g n wireless LAN devices may not yet be harmonized in all countries 802 11a b g n products are designed for use only in specific countries or regions and is not allowed to be operated in countries or re...

Page 153: ...epartments in Which the Wireless LAN Module Can Be Used Indoors Only The wireless LAN module can currently be used indoors only in the following 38 departments of mainland France Please turn off your wireless LAN radio when operating the device in areas places other than the 38 departments listed 01 Ain Orientales 36 Indre 66 Pyrénées 02 Aisne 37 Indre et Loire 67 Bas Rhin 03 Allier 41 Loir et Che...

Page 154: ...se approval Turning Off the Wireless LAN Radio NOTE Turning the wireless LAN radio off is not the same as disabling the wireless LAN card It is not necessary to disable the card to meet the regulatory requirements While operating the computer in those French departments that do not allow use of the wireless LAN equipment the user of the equipment must turn off the wireless LAN radio in order to co...

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