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If experiencing issues with your air fryer and isn’t operating correctly please
check the following pages for solutions to the problems. If none of the solutions
offered help solve the problem with your appliance then please contact our
call centre on [email protected].
DO NOT ATTEMPT TO REPAIR THE APPLIANCE YOURSELF.
FAQS
PROBLEM
POSSIBLE SOLUTION
THE AIR FRYER WILL
NOT TURN ON.
Make sure the air fryer is plugged in.
FOODS ARE NOT
COMPLETELY COOKED.
Increase cooking temperature or time, Make sure to
turn over so all sides cook evenly.
FOODS ARE COOKED
UNEVENLY.
Make sure to turn over during cooking process so all
sides are cooked evenly.
Make sure food items are not too closely packed
inside the basket.
WHITE SMOKE IS
COMING OUT OF
THE AIR FRYER.
Excess oil or fatty foods may produce white smoke.
Make sure the inside of the Air Fryer is cleaned
properly and not greasy.
DARK SMOKE IS
COMING OUT OF THE
AIR FRYER.
Immediately press and hold
POWER
button and
unplug your air fryer. Food is burning. Wait for
smoke to clear before taking out basket.
CANNOT CLOSE
THE BASKET INTO
THE APPLIANCE
CORRECTLY.
There is too much food inside the basket.
FRESH POTATO
FRIES ARE COOKED
UNEVENLY
It is highly recommended once you cut up your
potato into fries, to soak them in water for
30 minutes.
Once 30 minutes is up, fry the potatoes properly
then lightly coat them in oil before placing them
into the air fry basket to cook.
If you want a crispier result, you can cut the potato
chips thinner.
