P.15
P.14
Occasionally, you may encounter some problems that are of a minor nature and a service call may not
be necessary. Use this troubleshooting guide to identify possible problems you may be experiencing:
Troubleshooting
Problem
Possible Cause
Solution
Dehumidifier
does not start
Dehumidifier
does not dry the
air as it should
Appliance runs
too long
Frost appears on
heat-exchanger
Fan noise
Water on the
floor
Make sure the dehumidifier’s plug is inserted
completely into the power socket
Check the house fuse/circuit breaker box and
replace fuse or reset breaker
Change to a lower setting
Empty and reinsert the water tank properly
Water tank must be in place and securely
seated for the product to operate
When first installed, allow at least 24 hours to
maintain the desired humidity level
Make sure there are no curtains, blinds, or
furniture blocking the front or back of the
product. See “Location Requirements” section
See “Cleaning The Filter” section
If ambient humidity is low, press to lower
the humidity desired in the room, or set
the dehumidifier to for dehumidifying at
maximum level
Check that all doors, windows, and other
openings are securely closed
Install the dehumidifier away from the clothes
dryer
The capacity of the appliance cannot meet the
area of the room
Raise the room temperature
Close the door and windows
This is a normal phenomenon, and the frost will
usually disappear in 60 min.
Check that the drain pipe is installed securely
and that there is no leakage
Check that the drain pipe is installed securely,
and make sure there are no kinks in the pipe
This is a normal phenomenon
There is a protective time delay (approx. 3 min.)
to prevent tripping of the compressor overload.
For this reason, the product may not restart for
3 min after it is powered back on
The dehumidifier is unplugged
Not enough time allowed for
product to remove moisture
Airflow is restricted
Dirty filter
The humidity setting may not
be set low enough
Doors and windows may not be
closed tightly
Clothes dryer may be blowing
moist air into the room
The area is too large
Room temperature is too low
Doors and windows are open
The air is passing through the
appliance
The drain pipe may be aging
The drain pipe is connected,
but no water is drained out
Appliance has been turned
on recently, or the room
temperature is too low
The fuse is blown/circuit
breaker is tripped
Dehumidifier has reached its
present humidity setting, or
the water tank is full
Water tank is not properly
installed
Power failure
Troubleshooting
If the following error code appears, contact Customer Service & Repair Centre for inspection and repair.
CODE
EH
E1
E2
DESCRIPTION
Humidity sensor failure
Temperature sensor failure
Product Specification
Specification is subject to change without prior notice.
If there is any inconsistency or ambiguity between the English version and the Chinese version, the
Chinese version shall prevail.
Refer to www.germanpool.com for the most up-to-date version of the User Manual.
DHM-914
220-240V/50Hz
250W
300W
14L
25L
5°C-32°C
4.2L
(H) 570mm (W) 360mm (D) 200mm
(H) 615mm (W) 390mm (D) 235mm
14.3kg
15.5kg
Model
Voltage/Frequency
Power Input (26.7
°C
, RH60%)
Rated Power Input (EN60335)
Rated Dehumidification Capacity (26.7
°C
, RH60%)
Rated Dehumidification Capacity (30
°C
, RH80%)
Applicable Room Temperature
Capacity: Water Storage
Product Dimensions
Packing Dimensions
Net Weight
Gross Weight with Packing