Warranty
Contact Us
For any inquiries or comments concerning our products, please send
an email to
, and we will respond to you as soon
as possible. If there is any quality related issue with the product, you
may request a replacement or a refund by submitting a support request
on
www.generark.com
.
Q: What kind of battery can be charged by this solar panel?
1. Generark HomePower
2. Sealed lead-acid batteries
3. Colloidal lead-acid batteries
4. Open lead-acid batteries
Q: How to clean the solar panel surface?
Dust and dirt on the surface should first be removed using a soft
brush. Use a damp cloth to wipe the surface of the solar panel to
remove any remaining dust or dirt. Any guano or other adhesive
should be removed as soon as possible from the solar panel
surface to avoid any potential damage on the panel.
Q: Is this foldable solar panel waterproof?
No, the solar panel is not waterproof. To Maximize the lifespan of
the solar panel, avoid getting it wet.
Frequently Asked Questions
The product is covered by a limited warranty from Generark Energy Inc.
for the original purchaser that covers the product from defects in
workmanship and materials for 5 years from the date of purchase
(damages from normal wear and tear, alteration, misuse, neglect,
accident, service by anyone other than authorized service center, or
act of God are not included).
During the warranty period and upon verification of defects, this
product will be replaced when returned with proper proof of
purchase.
