Section 5. Warranty and Technical Support:
All of General Photonics’ products have been inspected and found to comply with our
quality assurance standards before shipping. If any damage occurs during shipment,
please contact the carrier and inform us or your distributor as soon as possible.
Do not attempt repair of any General Photonics product. Repair of defective products
must be performed by factory trained engineers.
General Photonics warrants that this product will be free from defects in materials or
workmanship for a period of one year from the date of shipment. A product found to be
defective during the warranty period will be repaired or replaced, at no charge, at
General Photonics’ option.
If a problem is found, please contact General Photonics for assistance and instructions
for any necessary returns.
General Photonics Customer Service
T: 909-590-5473
Email:
www.generalphotonics.com
You will be provided with a problem report form. Please complete the form with as
complete a description of the problem and the conditions under which it occurred as
possible. If the product is found to require factory repair, General Photonics will issue an
RMA number for the return. Please label the product clearly with the RMA number.
Failure to follow this procedure may delay the evaluation and repair of the product.
The above warranty specifically excludes products that have been repaired or modified
by non-manufacturer-authorized personnel, products with a broken warranty seal or
opened enclosure, and damage caused by misuse, abuse, improper storage or handling,
or acts of nature. This warranty is in lieu of all other warranties, expressed or implied.
General Photonics will not be liable for any indirect or consequential damages or losses
resulting from the use of its products.
Document #: GP-IN-BPD-002-OEM-11
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