GENERAL
®
INTERNATIONAL WARRANTY
All component parts of General® International and Excalibur by General International® products
are carefully inspected during all stages of production and each unit is thoroughly inspected upon
completion of assembly.
Limited Lifetime Warranty
Because of our commitment to quality and customer satisfaction, General® International agrees to
repair or replace any part or component which upon examination, proves to be defective in either
workmanship or material to the original purchaser for the life of the tool. However, the Limited Lifetime
Warranty does not cover any product used for professional or commercial production purposes nor for
industrial or educational applications. Such cases are covered by our Standard 2-year Limited Warranty
only. The Limited Lifetime Warranty is also subject to the “Conditions and Exceptions” as listed below.
Standard 2-Year Limited Warranty
All products not covered by our lifetime warranty including products used in commercial, industrial and
educational applications are warranted for a period of 2 years (24 months) from the date of purchase.
General® International agrees to repair or replace any part or component which upon examination,
proves to be defective in either workmanship or material to the original purchaser during this 2-year
warranty period, subject to the “conditions and exceptions” as listed below.
To file a Claim
To file a claim under our Standard 2-year Limited Warranty or under our Limited Lifetime Warranty,
all defective parts, components or machinery must be returned freight or postage prepaid to
General® International, or to a nearby distributor, repair center or other location designated by
General® International. For further details call our service department at 1-888-949-1161 or your local
distributor for assistance when filing your claim.
Along with the return of the product being claimed for warranty, a copy of the original proof of purchase
and a “letter of claim” must be included (a warranty claim form can also be used and can be obtained,
upon request, from General® International or an authorized distributor) clearly stating the model and
serial number of the unit (if applicable) and including an explanation of the complaint or presumed
defect in material or workmanship.
CONDITIONS AND EXCEPTIONS:
This coverage is extended to the original purchaser only. Prior warranty registration is not required but
documented proof of purchase i.e. a copy of original sales invoice or receipt showing the date and lo-
cation of the purchase as well as the purchase price paid, must be provided at the time of claim.
Warranty does not include failures, breakage or defects deemed after inspection by
General®International to have been directly or indirectly caused by or resulting from; improper use, or
lack of or improper maintenance, misuse or abuse, negligence, accidents, damage in handling or trans-
port, or normal wear and tear of any generally considered consumable parts or components.
Repairs made without the written consent of General® International will void all warranty.
