General Instrument C6M-II, Installation Manual

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Introduction 1-3
C6M-II Installation Manual
If You Need Help
If you need assistance while working with the C6M-II, call the General Instrument Technical
Response Center at 1-888-GEN-INST (1-888-436-4678). The Technical Response Center is
open from 8:00 a.m. to 9:00 p.m. Eastern Time, Monday through Friday. When the Technical
Response Center is closed, emergency service only is available on a call-back basis.
When contacting the Technical Response Center from outside the United States, please use our
main switchboard number, 1-215-674-4800, extension 4200.
Calling for Repairs
If repair is necessary, call the General Instrument Repair Facility at 1-800-227-0450 for a
Return for Service Authorization (RSA) number before sending the unit. The RSA number
must be prominently displayed on all equipment cartons. The Repair Facility is open from
8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.
If calling from outside the United States, dial your appropriate international access code, then
dial 52-891-40739, to contact the Repair Facility.
When shipping equipment for repair, follow these steps:
Pack the unit securely.
Enclose a note describing the exact problem.
Enclose a copy of the invoice that verifies the warranty status.
Ship the unit PRE-PAID to the following address:
GI Communications
2009 McKenzie Road
Suite 102
Carrollton, TX 75006
Attn: RSA #___________