General Dynamics Itronix 72-0146-001
GD8200 User Guide
Troubleshooting
This section is designed to help you determine and fix
issues you might encounter while operating the GD8200
fully-rugged notebook. Try the following things in order:
First look through the categories in this section for a solution.
If you are having a problem with a computer application, use the
Help that comes with the application to find a solution.
If you are having a problem with the operating system, refer to
its
Help and Support
, found on the
Start
Menu.
If you still cannot resolve your problem, contact the help desk at
your organization.
Application Troubleshooting
If an application locks, a general protection fault (GPF) error is
received, or a blue screen displays, restart the computer.
Using Windows
®
7:
Select Start and click on the arrow next to the Shut down
menu. Then select Restart.
Battery Troubleshooting
Battery does not charge
To prevent possible damage to the battery, the computer does
not allow the battery to charge if the internal temperature of
the battery gets too low (< 5°C or < 41°F) or too high (> 50°C
or > 122°F). If possible, charge the battery in a location with a
moderate temperature of around 20°C (68°F).
If possible, turn off the computer while the battery is charging.
If the battery is new or has been stored for a week or more,
follow this procedure:
1. Make sure the computer is turned off.
2.
Remove the battery
.
3. Connect the AC adapter to the computer and an AC wall
outlet, and then turn on the computer by pressing the
POWER BUTTON
.
4. Let the computer complete the boot process. Then
reinstall the battery.
Allow the system to remain idle for one hour with the AC adapter
connected to the computer.
The
Battery power Indicator
lights when the battery starts
charging.
If the battery still fails to start charging after an hour, remove the
battery, wait several seconds, and then install it again.
If the battery does not begin charging within several minutes,
return the unit for service.
Batteries take more than 7 hours to charge
Under moderate temperatures, about 20°C (68ºF), the computer’s
battery takes approximately 4 to 5 hours to completely charge.
NOTE
As the battery temperature approaches the ends of its
temperature range (5°C/ 41°F to 50°C/122°F), it may take longer
to charge the battery.
Batteries don’t last very long
Calibrate the battery
. If your battery is new or has not been
used for several weeks, calibrating the battery accurately sets the
gas gauge.
As your battery ages, its maximum capacity naturally decreases,
and even the best maintained batteries eventually need to be
retired. Consider replacing the battery if you are not getting the
usage you need from it.
To meet ENERGY STAR
®
requirements, Wake-on-LAN is enabled
by default. If running on battery power this may decrease
battery run-time. To change Wake-on-LAN settings, open the
Device Manager, Network Adapters and select the LAN device.
Open the device Properties and select Power Management.
Disable the Wake-on-LAN setting by unchecking Allow this device
to wake the computer.
Gas gauge isn’t full after charging the battery
This may indicate that the charging process terminated
prematurely.
Gas gauge reads “full” but the charging LED dis-
plays
If you charge your battery daily, rely on the gas gauge reading
to determine battery capacity. The charging process may
continue even if the gas gauge reads full. External power can
be removed because the battery is virtually full.
Battery seems to have less and less capacity
If your battery is new, or if your are using it for the first time, you
will need to
calibrate it
prior to using it.
As your battery ages, the maximum capacity that it can hold
naturally decreases, and even the best maintained batteries
eventually need to be retired. Consider replacing the battery if
you are not getting the usage you need from it.
Display / Touchscreen
Display performance is slow
The temperature may be too cold. Move the computer to a
warmer operating environment.
Unreadable display
Adjust the brightness level using
FN+F6
and
FN+F7.
The automatic power-saving mode may have shut off
(suspended) the computer. Press any key to resume.
