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Frequently Asked Questions
Why isn’t anything showing up on the screen?
The selected stroke color may be the same as or similar to the background
color. Please change the stroke color and try again. Otherwise, the pen may
not be working properly. Please contact your reseller immediately.
Do I have to run calibration after reinstalling the application software?
No. To keep it simple, the system records your last location adjustment
parameters.
Is the object covered by the page sorter window really covered?
The object is only covered by the page sorter window temporarily and it will
be shown after the page sorter window is closed.
Can I custom define a page background and color?
Yes, please refer to Setup Page Background.
How do I know if my white board is working properly?
If the red indicator is shining while writing on the screen, the White Board
Pen works properly.
Why cannot the teaching page color be displayed?
The background color will be covered by the image if the background image
size is larger than the screen resolution size and the image is not transparent.
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Interactive Whiteboard User Tips
When searching for a specific page among many pages, enter the Page Index mode
and look up this page quickly on the Page Sorter window.
Press the Ctrl+ key combination (
) to move/place objects accurately.
To improve the displaying speed, the size of the image in use should be no larger
than the size of the screen resolution.
If possible, convert the picture that will be inserted into WMF format first. This
operation can improve the displaying speed and reduce distortion when magnifying
or shrinking the image.
In order for the image to be displayed on the screen clearly, set the image size to
the same size as the screen being displayed. For example: If the screen resolution
is 1024×768, the image pixel should be set to 1024×768.
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