14
Twyford Guarantee
At Twyford, we want to make things as easy as
possible for our customers. That’s why we
design products that are easy to fit and use,
and that are quality tested to make sure they
won’t let you down. It’s also why we offer solid
guarantees on all products, effective from the
date of purchase, to give you peace of mind.
Twyford mixer taps are covered by a parts only
2 year guarantee.
Guarantee Terms and Conditions
This guarantee is in addition to your statutory
and other legal rights and is subject to the
following conditions:
• The product was purchased within the
United Kingdom or Republic of Ireland.
• The guarantee applies solely to the original
purchaser with proof of purchase.
• The installation must allow ready access to
all products for the purpose of inspection,
maintenance or replacement.
• Repair under this guarantee does not
extend the original expiry date. The
guarantee on any replacement parts or
products ends at the original expiry date.
• Any part found to be defective during the
guarantee period will be replaced without
charge, providing that the product has been
installed in accordance with the instructions
given in this guide and used as the
manufacturer intended.
The guarantee does not cover damage or
defects caused by:
• General wear and tear (including special
non-chrome finishes; components such as
filters, seals, ‘O’ rings and washers).
• Incorrect installation.
• Repair using non-Twyford parts
• Accidental or wilful misuse
• Corrosion and the use of inappropriate
cleaning products.
• System debris including the build up of
limescale (which can be controlled
through regular servicing and
maintenance).
The guarantee does not cover compensation
for loss of use of the product or consequential
loss of any kind.
In the interests of continuous product
improvement, Twyford reserves the right to
alter product specifications without notice.
The Twyford Product Guarantee does not
affect your statutory rights as a consumer.
Need help?
If this product does not function correctly when
first used, contact
Geberit Technical
Department on 01926 516800
where our
expert team of advisors will be able to offer you
help and advice.
Problems during the guarantee period
In the unlikely event that you encounter any
problems with the product during the
guarantee period, contact
Geberit Technical
Department on 01926 516800
with your proof
of purchase and we will work to resolve the
problem quickly.
Technical support hotline
(Tel:
01926 516800
) with access to fully trained
advisors who can offer installation advice, talk
you through quick maintenance checks, or
recommend the best course of action to fix any
problems with a product.
Contact Us
For any queries please contact us or visit our
website for further information:
Email: [email protected]
Website: www.twyfordbathrooms.com
Telephone: 01926 516800
