18
Consumer Support
Tr
oubleshooting T
ips
Operating Instructions
Safety Instructions
Installation Instructions
Tr
oubleshooting T
ips
Installation Instructions
Safety Instructions
Operating Instructions
Tr
oubleshooting T
ips
Installation Instructions
Safety Instructions
Operating Instructions
Before you call for service…
Troubleshooting Tips
WATER
POSSIBLE CAUSES
WHAT TO DO
Too many suds
Type of detergent
•
Switch to a lower sudsing detergent brand and follow
instructions on package.
Very soft water
•
Try less detergent.
Too much detergent
•
Measure your detergent carefully. Use less soap if you
have soft water, a smaller load or a lightly soiled load.
Water leaks
Fill hoses or drain hose is
•
Make sure hose connections are tight at faucets and the
improperly connected
washing machine. Make sure the end of the drain hose
is correctly inserted in and secured to the drain.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Constant water pressure
•
Tighten hoses at the faucets and turn the water off
to the fill hoses at the
after each use.
water source
•
Check condition of the fill hoses; they may need
replacement after 5 years.
Using too much detergent
•
Use less detergent. Use less soap if you have soft water,
in washer
a smaller load or a lightly soiled load.
Water temperature
Cooler water temperatures
•
New laundry detergents have been formulated
seems incorrect
provide improved energy
to work with cooler water temperatures without
efficiency
affecting wash performance.
Control is not set properly
•
Check water temperature control and adjust.
Water supply is turned off
•
Turn both hot and cold faucets fully on and make sure
or improperly connected
hoses are connected to correct faucets.
Water valve screens are
•
Turn off the water source and remove the water
stopped up
connection hoses from the upper back of the washer.
Remove screens and use a brush or toothpick to clean the
screens in the machine. Reinstall screens, reconnect the
hoses and turn the water back on.
House water heater is
•
Make sure house water heater is delivering water
not set properly
at 120°F–140°F (48°C–60°C).
Water won’t drain
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
•
Top of drain outlet should be less than 8 ft. (2.5 m)
above floor.
