16
49-80746
Troubleshooting tips ...
Before you call for service
TR
OUBLESHOO
TING TIPS
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Problem
Possible Cause
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used.
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Surface elements do not
work properly
Cooktop controls improperly set.
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Power arc ON
indicator blinking
+, -, or control lock pads have been touched
before an element is turned on.
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Scratches on cooktop
glass surface
Incorrect cleaning methods being used.
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Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop. Cookware has been slid across
the cooktop surface.
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Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
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Hot surface on a model with a light-colored
glass cooktop.
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Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
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Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
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Unresponsive keypad
Keypad is dirty.
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A fuse in your home may be blown or the
circuit breaker tripped.
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