24
Problem
Possible Cause
What To Do
Water does not enter
Automatic self system checks
•
After
START
is pressed, the washer does several system
washer or enters slowly
checks. Water will flow several seconds after
START
is
pressed.
Water supply is turned off
•
Turn on both hot and cold faucets fully.
Water valve screens are
•
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Snags, holes, tears, rips
Pens, pencils, nails, screws or
•
Remove loose items from pockets.
or excessive wear
other objects left in pockets
Pins, snaps, hooks, sharp
•
Fasten snaps, hooks, buttons and zippers.
buttons, belt buckles, zippers
and sharp objects left in pockets
Wrinkling
Improper sorting
•
Avoid mixing heavy items (like work clothes) with
light items (like blouses).
Overloading •
Load your washer so clothes have enough room
to move freely.
Incorrect wash cycle
•
Match Cycle selection to the type of fabric you are
washing (especially for easy care loads).
Repeated washing in
•
Wash in warm or cold water.
water that is too hot
Grayed or yellowed
Not enough detergent
•
Use correct amount of detergent.
clothes
Not using HE (high-efficiency)
•
Use HE detergent.
detergent
Hard water
•
Use hottest water safe for fabric.
•
Use a water conditioner like Calgon brand or install
a water softener.
Water is not hot enough
•
Make sure water heater is delivering water at
120°–140°F (48°–60°C).
Detergent is not
•
Try a liquid detergent.
dissolving
Dye transfer
•
Sort clothes by color. If fabric label states
wash separately,
unstable dyes may be indicated.
Colored spots
Incorrect use of fabric
•
Check fabric softener package for instructions and follow
softener
directions for using dispenser.
Dye transfer
•
Sort whites or lightly colored items from dark colors.
•
Promptly remove wash load from washer.
Water temperature
Water supply is improperly
•
Make sure hoses are connected to correct faucets.
is incorrect
connected
House water heater is
•
Make sure house water heater is delivering water
not set properly
at 120°–140°F (48°–60°C).
Bad odor inside
Washer unused for a long time
•
Leave the door slightly open for the water to air dry.
your washer
or not using recommended
•
Run a
BasketClean
cycle (found in the
Specialty
cycle
quality of HE detergent
Menu) with 1 cup of bleach. See the
Care and Cleaning/
General Maintenance
section.
Slight variation
This is normal
•
Due to the metallic properties of paint used for this unique
in metallic color
product, slight variations of color may occur due to viewing
angles and lighting conditions.
Door unlocks slowly
This is normal
•
During
SteamASSIST
and
SteamREFRESH
, access
to the tub is delayed to reduce exposure to steam.
Before you call for service…
Consumer S
uppor
t
Tr
oubleshooting Tips
Operating Instructions
Safety Instructions
Installation
Instructions
