24
49-4000214 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Problem
Possible Cause
What To Do
Water standing in the
bottom of the tub
Air gap is clogged
Clean the air gap. See the
Care and Cleaning
section.
High drain loop or air gap not
installed
Refer to the Installation Instructions for proper drain line
installation.
Water won’t pump
out of the tub
Drain is clogged
If you have an air gap, clean it. See the
Care and Cleaning
section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not, you
may need a plumber.
Steam
This is normal
Warm, moist air comes through the vent during drying and when
water is being pumped out. This is necessary for drying.
Sanitized or Cycle
Sanitized light does
not illuminate at the
end of the cycle
The door was opened and the
cycle was interrupted during
final rinse
Do not interrupt the cycle by opening the door during the wash
cycle.
The incoming water temperature
was too low
Raise the water heater temperature to between 120°F and
150°F.
Noise
Normal operating sounds:
Beeping at the end of the cycle
(on some models)
Detergent cup opening
Water entering dishwasher
Motor stops and starts at
various times during cycle
Spray arms start and stop at
various times
Drain pump sounds during
pump out
Drain pump starts and stops
several times during each drain
These are all normal. No action is required.
Rattling dishes when the spray
arm rotates
Make sure dishes are properly loaded. See the
Loading
section.
Rattling silverware against door
during wash
Tall utensils may be placed in the upper rack to avoid bumping
against inner door during wash cycle.
A white film on
glassware, dishware
and the interior
This problem is likely caused
by a low quality phosphate-free
dishwasher detergent
To remove the white film, run your dishes through a dishwasher
cycle with citric acid. Use a WD35X151 citric acid kit found
online. Otherwise, use
Finish
®
Dishwasher Cleaner
found at
your local grocery store.
Pour the citric acid in the detergent cup and close the cover.
Place the filmed but otherwise clean glassware and dishware in
the dishwasher. Leave silverware and other metal items out of
the dishwasher. Turn the dishwasher on and let it run through
a complete cycle without detergent. The glassware, dishware,
and dishwasher should come out film free. Alternatively, a vinegar
rinse may be used. Pour 1 cup of vinegar into dishwasher just
after the detergent cup opens and let the dishwasher complete
its cycle.
This may be repeated several times a year as needed.
The use of a rinse agent such as
Finish
®
Jet-Dry
®
Rinse Aid
may help minimize a repeat build up of film. Also, the use of a
highly rated detergent such as
Finish
®
Quantum
®
Automatic
Dishwashing Detergent
will help prevent film build-up.
Feel air on your
legs when standing
in front of the
dishwasher in cycle.
This is normal
Do not interrupt the cycle. No action is required.