20
49-2001135 Rev. 0
Troubleshooting tips ...
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occurs in the control operation, a fault code will flash in the display. Record the error code and call for service. Check out
self-help videos and FAQ at
GEAppliances.com/support.
Problem
Possible Cause
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
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induction, have flat bottoms and match the
size of the surface element.
Surface elements do not
work properly
Cooktop controls improperly set.
Check to be sure the correct control is set for
the surface element you are using.
Power arc ON indicator
blinking
Wrong pan type.
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induction compatible.
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the minimum size for the element. See the
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Center the pan in the cooking ring.
+, -, or control lock pads have been touched
before an element is turned on.
See the Operating the Cooking Elements
section.
Scratches on cooktop
glass surface
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the Cleaning the glass cooktop section.
Cookware with rough bottoms being used or
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cookware and the surface of the cooktop.
Cookware has been slid across the cooktop
surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
See the Glass surface – potential for
permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
Unresponsive keypad
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Clean the keypad.
A fuse in your home may be blown or the circuit
breaker tripped.
Replace the fuse or reset the circuit breaker.
Object, such as utensil or debris, is on the
control interface.
Remove object from control interface.
Liquid is on the control interface.
Wipe control interface to remove liquid.
Pan detection/sizing not
working properly
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the minimum size for the element being used.
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section.
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Make sure the pan is centered on the
corresponding surface element.
Cooktop control improperly set.
Check to see that the control is set properly.
Noise
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humming.
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section.
TROUBLESHOOTING TIPS
