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Troubleshooting Tips
Before you call for service…
Problem
Possible Causes
What To Do
Motor operates for
Normal when refrigerator
• Wait 24 hours for the refrigerator to completely
long periods or cycles
is first plugged in.
cool down.
on and off frequently.
Often occurs when large
• This is normal.
(Modern refrigerators
amounts of food are
with more storage
placed in refrigerator.
space and a larger
Door left open.
• Check to see if package is holding door open.
freezer require more
Hot weather or frequent
• This is normal.
operating time. They
door openings.
start and stop often
Temperature control
• See
About the controls.
to maintain even
set at the coldest setting.
TurboCool function has been
• This is normal when the TurboCool function is activated.
activated.
See
About TurboCool
for more information.
Refrigerator or freezer
Temperature controls not set
• See
About the controls.
compartment too warm
cold enough.
Warm weather or frequent
• Set the temperature control one step colder.
door openings.
See
About the controls.
Door left open.
• Check to see if package is holding door open.
Frost or ice crystals
Door left open.
• Check to see if package is holding door open.
on frozen food
Door openings too frequent
• This is normal.
(frost within package
or too long.
is normal)
Frequent “buzzing”
Icemaker power switch is in
• Set the power switch to the
0 (off)
position. Keeping it
sound
the
I (on)
position, but the
in the
I (on)
position will damage the water valve.
water supply to the refrigerator
has not been connected.
Small or hollow cubes
Water filter clogged.
• Replace filter cartridge with new cartridge or with plug.
Automatic icemaker
Icemaker power switch is
• Set the power switch to the
I (on)
position.
(on some models)
not on.
The icemaker power light will turn green when the
does not work
freezer light switch is pressed in or when the freezer
door is closed.
Water supply turned off or
• See
Installing the water line.
not connected.
Freezer compartment
• Wait 24 hours for the refrigerator to completely
too warm.
cool down.
Piled up cubes in the storage
• Level cubes by hand.
bin cause the icemaker
to shut off.
Ice cubes stuck in icemaker.
• Turn off the icemaker, remove cubes and turn
(Green power light on
the icemaker back on.
icemaker blinking.)
Icemaker light is not lit.
• This is normal when the freezer door is open. The
icemaker power light will turn green when the freezer
light switch is pressed in or when the freezer door is
closed.
temperatures.)
