20
49-2000975 Rev. 2
Problem
Possible Cause
What To Do
Surface elements will not
maintain a rolling boil or
cooking is slow
Improper cookware being used.
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the diameter of the surface unit selected.
Surface elements do not
work properly
Cooktop controls improperly set.
Check to be sure the correct control is set for
the surface element you are using.
Scratches on cooktop
glass surface
Incorrect cleaning methods being used.
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the Cleaning the glass cooktop section.
Cookware with rough bottoms being used
or coarse particles (salt or sand) were
between the cookware and the surface of
the cooktop. Cookware has been slid across
the cooktop surface.
To avoid scratches, use the recommended
cleaning procedures. Make sure bottoms
of cookware are clean before use, and use
cookware with smooth bottoms.
Areas of discoloration on
the cooktop
Food spillovers not cleaned before next use.
See the Cleaning the glass cooktop section.
Hot surface on a model with a light-colored
glass cooktop.
This is normal. The surface may appear
discolored when it is hot. This is temporary
and will disappear as the glass cools.
Plastic melted to the
surface
Hot cooktop came into contact with plastic
placed on the hot cooktop.
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permanent damage section in the Cleaning
the glass cooktop section.
Pitting (or indentation) of
the cooktop
Hot sugar mixture spilled on the cooktop.
Call a qualified technician for replacement.
Troubleshooting Tips ...
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Save time and money! Review the charts on the following pages first and you may not need to call for service. If an
error occurs in the control operation, a fault code will flash in the display. Record the error code and call for service.
Check out self-help videos and FAQ at
GEAppliances.com/support.
TROUBLESHOOTING TIPS
Summary of Contents for Profile JEP5030
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