Before you call for service…
ge.com
Troubleshooting Tips
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first and you may not need to call for service.
Safety Instructions
Operating Instructions
Car
e and Cleaning
Tr
oubleshooting Tips
Consumer S
uppor
t
Problem
Possible Causes
What To Do
Water won’t boil
• Cover pan with a lid.
• Turn the downdraft fan
OFF
until the water begins
to boil.
Burners have yellow or
The combustion quality of
• Use the illustrations below to determine if your burner
yellow-tipped flames
burner flames needs to be
flames are normal. If burner flames look like
A,
call for
determined visually.
service. Normal burner flames should look like
B
or
C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
C–Soft blue flames
Call for service
on outer cones
Normal for natural
Normal for LP gas
gas
Burner parts not replaced
• See
Care and cleaning of the cooktop
section.
correctly.
Burners do not light
Plug on cooktop is not
• Make sure electrical plug is plugged into a live, properly
completely inserted in the
grounded outlet.
electrical outlet.
Gas supply not connected
• See the
Installation Instructions
section.
or turned on.
A fuse in your home may be
• Replace the fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Igniter orifice in burner body
• Remove the obstruction.
may be clogged.
Burner parts not replaced
• See Burner Caps, Heads and Electrodes in the
correctly.
Care and cleaning of the cooktop
section.
Notch in burner head may
• Use a small sewing needle or paper clip to unplug.
be clogged.
Sparking sound persists
Be sure the knob is in the
• Remove knob by pulling it straight off the stem and
after burner is turned off OFF
position.
check the bottom of the knob for any buildup of soil.
Occasional
Changing blower speed.
• This is a typical electrical switching noise.
sparking sound
This is normal.
Burner flames very
Improper air to gas ratio.
• If cooktop is connected to LP gas, contact the person
large or yellow
who installed your cooktop or made the conversion.
Notch in burner head may
• Use a small sewing needle or paper clip to unplug.
be clogged.
Burner flames make
Burner has not been used
• A “cold” burner ignited in the HI setting may have
excessive noise
recently.
some flame “roar” or “lifting”. This should dissipate
after 4 to 5 minutes.
Burner flames pulled
Vent fan set at high speed.
• This is normal. If cooking performance is affected,
toward vent grille
change to a lower fan speed setting.
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