GE LOGIQ S8, Service Manual

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GE H
EALTHCARE
D
IRECTION
5394227, 12 LOGIQ S8/LOGIQ E8 S
ERVICE
M
ANUAL
Section 7-1 - Overview 7 - 1
Chapter 7
Diagnostics/Troubleshooting
Section 7-1
Overview
7-1-1 Purpose of this chapter
This section describes how to setup and run the tools and software that help maintain image quality and
system operation. Basic host-, system-, and board-level diagnostics are run whenever power is applied.
Some Service Tools may be run at the application level.
There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition through remote diagnostics or to be sent back to the manufacturer for analysis. There are
different options to acquire this data that would give different results.
NOTE: When not otherwise specified, the contents of this manual and reference to LOGIQ S8 applies
to all LOGIQ S8/LOGIQ E8/LOGIQ S8 Vet models.
7-1-2 Contents in this chapter
7-1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7-2 Service Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7-3 Gathering Troubleshooting Data (R1 to R4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
7-4 Service Desktop (CSD) - R1 to R4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-20
7-5 Gathering Troubleshooting Data (R4.2.5x and later) . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-38
7-6 Service Desktop (R4.2.5x and later). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-46
7-7 Troubleshooting Trees, Instructions and Tech Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-68
7-8 Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-91