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34

Consumer S

uppor

t

Tr

oubleshooting Tips

Car

e and Cleaning

Operating

Instructions

Safety Instructions

Troubleshooting Tips 

Before you call for service…

Problem

Possible Causes

What To Do

Food does not bake

Oven controls improperly set.

See the 

Using the oven

section.

or roast properly

Rack position is incorrect,  

See the 

Using the oven

section.

or the rack is not level.

Incorrect cookware or cookware 

See the 

Using the oven

section.

of improper size being used.

Oven thermostat needs 

See the 

Adjust the oven thermostat—Do it yourself!

adjustment.

section.

Clock and timer do 

Plug on range is not completely

Make sure electrical plug is plugged into a live, properly

not work

inserted in the electrical outlet.

grounded outlet.

A fuse in your home may 

Replace the fuse, or reset the circuit breaker.

be blown or the circuit 
breaker tripped.

Oven controls improperly set.

See the 

Using the clock and timer

section.

Control is in Energy Saver 

See the 

Energy Saver Mode

section.

Mode.

Oven light does 

Light bulb is loose or defective.

Tighten or replace the bulb.

not work

Switch operating light

Call for service.

is broken.

Food does not

Door not open to the broil stop

See the 

Using the oven

section.

broil properly

position as recommended.

Oven controls improperly set.

Make sure you touch the 

Broil Hi/Lo

pad. 

Improper rack position

See the 

Broiling Guide.

being used.

Cookware not suited 

For best results, use a pan designed for broiling.

for broiling.

In some areas the power 

Preheat the broil element for 10 minutes.

(voltage) may be low.

Broil for the longest period of time recommended  
in the 

Broiling Guide.

Oven temperature too

Oven thermostat 

See the 

Adjust the oven thermostat—Do it yourself! 

hot or too cold

needs adjustment.

section.

Oven will not work

Plug on range is not 

Make sure electrical plug is plugged into a live,

completely inserted in 

properly grounded outlet.

the electrical outlet.

A fuse in your home may 

Replace the fuse or reset the circuit breaker.

be blown, or the circuit 
breaker tripped.

Oven controls improperly set.

See the 

Using the oven

section.

Door left in the locked 

If necessary, allow the oven to cool; then unlock 

position.

the door.

Summary of Contents for JBP89DM

Page 1: ...Steam Cleaning 24 Timed Baking 19 Warming Drawer 16 Surface Units 7 10 Care and Cleaning Coil Surface Units 32 Control Knobs 25 Drip Pans 32 Glass Cooktop 30 31 Lift Off Oven Door 27 Lift Up Cooktop 32 Light 29 Oven Heating Elements 28 Racks 28 Removable Lower Oven Drawer Pan 26 Removable Warming Drawer Pan 26 Standard Clean Oven Interior 26 Storage Drawer 28 Vent 26 Troubleshooting Tips 33 36 Acc...

Page 2: ...the range to see that the leveling leg is engaged in the bracket On models without a storage drawer or kick panel carefully tip the range forward The bracket should stop the range within 4 inches If it does not the bracket must be reinstalled If the range is pulled from the wall for any reason always repeat this procedure to verify the range is properly secured by the anti tip bracket Never comple...

Page 3: ...touch or let clothing or other flammable materials contact the surface units areas nearby the surface units or any interior area of the oven allow sufficient time for cooling first Other surfaces of the appliance may become hot enough to cause burns Potentially hot surfaces include the cooktop areas facing the cooktop oven vent opening surfaces near the opening and crevices around the oven door Do...

Page 4: ...eat settings Boilovers cause smoking and greasy spillovers that may catch on fire Never leave oil unattended while frying If allowed to heat beyond its smoking point oil may ignite resulting in fire that may spread to surrounding cabinets Use a deep fat thermometer whenever possible to monitor oil temperature To avoid oil spillover and fire use a minimum amount of oil when shallow pan frying and a...

Page 5: ...tching the glass cooktop The cooktop can be scratched with items such as knives sharp instruments rings or other jewelry and rivets on clothing Do not place or store items that can melt or catch fire on the glass cooktop even when it is not being used If the cooktop is inadvertently turned on they may ignite Heat from the cooktop or oven vent after it is turned off may cause them to ignite also Us...

Page 6: ...o not use oven cleaners No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven SELF CLEANING OVEN SAFETY INSTRUCTIONS Some models The purpose of the warming drawer is to hold hot cooked foods at serving temperature Bacteria will grow in food while it is below 140 F Do not put cold food in warming drawer Do not heat food for more tha...

Page 7: ...s cooled to approximately 150 F Indicator light will come on when the unit is turned on or hot to the touch stay on even after the unit is turned off glow until the unit is cooled to approximately 150 F For coil cooktop surfaces A surface unit ON indicator light will glow when any surface unit is on The WM warm setting on some models on the right REAR surface unit keeps already heated food warm un...

Page 8: ...chocolate Use the highest setting for soups liquid and hot beverages These initial suggested settings are for reference only The temperature type and amount of food type of pan and the time held will affect the quality of the food Always use pot holders or oven mitts when removing food from the WARMING ZONE since cookware and plates will be hot NOTE The surface warmer will not glow red like the co...

Page 9: ...rials and will disappear in a short time NOTE On models with light colored glass cooktops it is normal for the cooking zones to change color when hot or cooling down This is temporary and will disappear as the glass cools to room temperature The surface unit will cycle on and off to maintain your selected control setting It is safe to place hot cookware on the glass surface even when the cooktop i...

Page 10: ...neware not recommended Poor performance May scratch the surface Cast Iron not recommended unless designed specifically for glass cooktops Poor conductivity and slow to absorb heat Will scratch the cooktop surface Check pans for flat bottoms by using a straight edge Pans with rounded curved ridged or warped bottoms are not recommended The following information will help you choose cookware which wi...

Page 11: ...feature Then press and pads to adjust time Timer Light Flashes while in edit mode you can change the set time at this point Glows when the timer has been activated Flashes again when the time has run out until the control is reset Clock Pad To set the clock press this pad twice and then press the and pads The time of day will flash in the display when the oven is first turned on Start Time Pad Use...

Page 12: ...the programmed time at which point it will turn off and the Bake Temp Recall pad light will light up Power Outage If a flashing time is in the display you have experienced a power failure Reset the clock To reset the clock touch the Clock pad Enter the correct time of day by touching the or pads Touch the Start On pad To avoid possible burns place the racks in the desired position before you turn ...

Page 13: ... package direction on prepackaged and frozen foods for pan placement Pans should not touch each other or the walls of the oven If you need to use two racks stagger the pans so one is not directly above the other Leave approximately 11 2 between pans and from the front back and sides of oven wall Using the oven GEAppliances com Safety Instructions Operating Instructions Care and Cleaning Troublesho...

Page 14: ... means some food poisoning organisms may survive Source Safe Food Book Your Kitchen Guide USDA Rev June 1985 Broiling Guide Type or Food Doneness Thickness Rack Position Comments Beef Rare 140 F Steaks E or F food should be 1 Steaks less than 1 thick 1 thick to 3 from broil element are difficult to cook rare They cook through Medium 160 F Steaks E food should be 3 before browning 3 4 to 1 thick to...

Page 15: ...time on the recipe Cook longer if necessary Touch the Clear Off pad when baking is finished and then remove the food from the oven To change the oven temperature during Convection Bake touch the Convection Bake pad and then the or pads to set the new temperature In a convection oven a fan circulates hot air over under and around the food This circulating hot air is evenly distributed throughout th...

Page 16: ...tainer or transferred to a heat safe serving dish NOTE Plastic containers or plastic wrap will melt if in direct contact with the drawer pan or a hot utensil Melted plastic may not be removable and is not covered under your warranty Remove serving spoons etc before placing containers in warming drawer Using the warming drawer on some models Temperature Selection Chart To keep several different foo...

Page 17: ...mum height of foods that can be baked in the lower oven drawer is 31 2 Do not put liquid or water in the lower oven drawer Never place plastics paper canned foods or combustible material in the lower oven drawer The lower oven drawer may be used to bake foods using the same times and temperatures as a standard oven Foods ideal for baking in the lower oven drawer include pizza frozen foods casserol...

Page 18: ...r you touch the Clock pad the display reverts to the original setting If this happens touch the Clock pad twice and reenter the time of day Touch the Start On pad until the time of day shows in the display This enters the time and starts the clock To check the time of day when the display is showing other information simply touch the Clock pad The time of day shows until another pad is touched Clo...

Page 19: ...if necessary Remove the food from the oven Remember even though the oven shuts off automatically foods continue cooking after controls are off Start On Cooking Time Clear Off Bake Temp Recall Cooking Time Start On Clear Off Bake Temp Recall Start Time How to Set a Delayed Start and Automatic Stop The oven will turn on at the time of day you set cook for a specific length of time and then turn off ...

Page 20: ...st the oven thermostat Do it yourself You may find that your new oven cooks differently than the one it replaced Use your new oven for a few weeks to become more familiar with it If you still think your new oven is too hot or too cold you can adjust the thermostat yourself Do not use thermometers such as those found in grocery stores to check the temperature setting of your oven These thermometers...

Page 21: ...use on the Jewish Sabbath and Holidays GEAppliances com How to Set Sabbath Feature for Regular Baking NOTE To understand how the oven control works practice using regular baking non Sabbath before entering Sabbath mode Make sure the clock shows the correct time of day and the oven is off TouchandholdboththeBake andBroilHi Lo pads atthesametime untilthedisplayshowsSF Tap the Clock pad until SAb app...

Page 22: ...d replace it Make sure the oven light bulb cover is in place and the oven light is off IMPORTANT The health of some birds is extremely sensitive to the fumes given off during the self cleaning cycle of any range Move birds to another well ventilated room Wipe up heavy soil on the oven bottom How to Set the Oven for Cleaning Follow the directions in the Before a Clean Cycle section Latch the door N...

Page 23: ...er a Clean Cycle You may notice some white ash in the oven Wipe it up with a damp cloth after the oven cools If white spots remain remove them with a soap filled steel wool pad and rinse thoroughly with a vinegar and water mixture These deposits are usually a salt residue that cannot be removed by the clean cycle If the oven is not clean after one clean cycle repeat the cycle You cannot set the ov...

Page 24: ... to cool to room temperature before pouring water into the recessed area and initiating another steam cycle Do not open the door during the Steam Clean cycle An error beep will sound upon opening the door Press Clear Off pad at any time to end the cycle If mineral deposits remain in the oven bottom after cleaning use a cloth or sponge soaked in vinegar to remove them Some water may drip from the b...

Page 25: ...rface How to Remove Protective Shipping Film and Packaging Tape Carefully grasp a corner of the protective shipping film with your fingers and slowly peel it from the appliance surface Do not use any sharp items to remove the film Remove all of the film before using the appliance for the first time To ensure no damage is done to the finish of the product the safest way to remove the adhesive from ...

Page 26: ... 1 2 cup in a shallow glass or pottery container in a cold oven overnight The ammonia fumes will help loosen the burned on grease and food If necessary you may use an oven cleaner Follow the package directions Do not spray oven cleaner on the electrical controls and switches because it could cause a short circuit and result in sparking or fire Do not allow a film from the cleaner to build up on th...

Page 27: ...ing acids may cause discoloration and should be wiped up immediately When surface is cool clean and rinse Do not use oven cleaners cleaning powders or harsh abrasives on the outside of the door Lift Off Oven Door Cleaning the Oven Door The door is very heavy Be careful when removing and lifting the door Do not lift the door by the handle To remove the door Fully open the door Pull the hinge locks ...

Page 28: ...f cleaning cycle without being damaged The shiny silver colored oven racks may remain in the oven during the self cleaning cycle but they will lose their luster and become hard to slide It will be necessary to grease all oven rack side edges with a light coating of vegetable oil after cleaning them by hand or in the oven This will help maintain the ease of sliding the racks in and out of the oven ...

Page 29: ...Your model will have one of the two types shown on the left To determine the correct replacement bulb check the bulb terminals Bulbs with 2 straight pin terminals are G6 35 bulbs Bulbs with 2 looped terminals are G9 bulbs Do not interchange Be sure the replacement bulb is rated 120 volts or 130 volts NOT 12 volts Using gloves or a dry cloth remove the bulb from its packaging Do not touch the bulb ...

Page 30: ...ditional protection after all residue has been removed polish the entire surface with CERAMA BRYTE Ceramic Cooktop Cleaner and a paper towel The CERAMA BRYTE Ceramic Cooktop Scraper and all recommended supplies are available through our Parts Center See instructions under To Order Parts section on next page NOTE Do not use a dull or nicked blade Heavy Burned On Residue Use a CERAMA BRYTE Cleaning ...

Page 31: ...occurred the cooktop glass will have to be replaced In this case service will be necessary Damage from Sugary Spills and Melted Plastic Our testing shows that if you are cooking high sugar mixtures such as jelly or fudge and have a spillover it can cause permanent damage to the glass surface unless the spillover is immediately removed Be careful not to slide pots and pans across your cooktop It wi...

Page 32: ...n soft cloth The drip pans may also be cleaned in a dishwasher Clean the area under the drip pans often Built up soil especially grease may catch fire Do not cover the drip pans with foil Using foil so close to the receptacle could cause shock fire or damage to the range NOTE If your cooktop is equipped with shiny silver colored drip pans do not clean them in the self cleaning oven Permanent damag...

Page 33: ...are has been slid across the cooktop surface Areas of discoloration Food spillovers not cleaned See the Cleaning the glass cooktop section on the radiant glass before next use cooktop Hot surface on a model This is normal The surface may appear discolored with a light colored glass when it is hot This is temporary and will disappear cooktop as the glass cools Plastic melted to Hot cooktop came int...

Page 34: ... Oven light does Light bulb is loose or defective Tighten or replace the bulb not work Switch operating light Call for service is broken Food does not Door not open to the broil stop See the Using the oven section broil properly position as recommended Oven controls improperly set Make sure you touch the Broil Hi Lo pad Improper rack position See the Broiling Guide being used Cookware not suited F...

Page 35: ...nd metal heating and cooling during both the cooking and cleaning functions Excessive smoking Excessive soil Touch the Clear Off pad Open the windows to during a clean cycle rid the room of smoke Wait until the light on the Self Clean pad goes off Wipe up the excess soil and reset the clean cycle Oven door will not Oven too hot Allow the oven to cool below locking temperature unlock Oven not clean...

Page 36: ... minimum of 3 hours See the Using the self cleaning the vent oven section Strong odor An odor from the insulation This is temporary around the inside of the oven is normal for the first few times the oven is used Drawer does not slide The drawer is out of Fully extend the drawer and push it all the way in smoothly or drags alignment See the Care and cleaning of the range section Drawer is overload...

Page 37: ...GE Parts 1 Factory Lane Moncton N B E1C 9M3 Broiler Pan Order Form Quantity ____________________ Part Number______________________________________________________________ ____________________ ______________________________________________________________ ____________________ ______________________________________________________________ Model Number ______________ Serial Number __________________ ...

Page 38: ...Notes 38 Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions ...

Page 39: ...roduct is located in an area where service by a GE Authorized Servicer is not available you may be responsible for a trip charge or you may be required to bring the product to an Authorized GE Service location for service In Alaska the warranty excludes the cost of shipping or service calls to your home Some states do not allow the exclusion or limitation of incidental or consequential damages Thi...

Page 40: ... while your warranty is still in effect You can purchase it on line anytime or call 800 626 2224 during normal business hours GE Consumer Home Services will still be there after your warranty expires Parts and Accessories GEAppliances com Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes VISA MasterCard and Discover cards are accepted ...

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