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Legend

User Manual

84

Troubleshooting

This section provides information to help you diagnose and solve various problems that may arise while 
configuring or using your GE product and offers technical support contacts in case you need assistance.  (See 

Contacting technical support

 on page 88.) 

Identifying a dome

You can find a dome’s version, protocol, site address, IP address, and MAC address while in the programming 
interface or while viewing video. 

•

From the video screen, press and hold the 

view

 key on the GE KTD-405 keypad. 

•

From the programming interface, select 

System | Status

 and scroll down to view the camera 

identification section.

Troubleshooting your Legend system

Following are the most common troubleshooting issues and their solutions.

• I forgot my passcode.

If you forget the passcodes for a dome, you will need to send the dome back to the factory so that it can be 
reset with no passcodes.

• I can’t get the programming interface to open.

Contact technical support. See 

Contacting technical support

 on page 88 for web, e-mail, fax, and phone 

information. 

• I can’t get the programming interface to respond.

First, reboot the camera with the keypad using the procedure in 

Rebooting the dome

 on page 81. If that 

doesn’t work, then reset (cycle) the power to the dome by turning the power off then on.

• I can’t get the programming interface to close.

Reset (cycle) the power to the dome by turning the power off then on.

Summary of Contents for IDP-1111

Page 1: ...Legend User Manual ...

Page 2: ...oducts is proprietary and furnished under license and can be used or copied only in accordance with the license terms THE ENCLOSED PROGRAM IS FURNISHED SUBJECT TO THE TERMS AND CONDITIONS OF THIS AGREEMENT RETENTION OF THE PROGRAM FOR MORE THAN 30 DAYS OPENING OF THE SEALED WRAPPER IF ANY SURROUNDING THE PROGRAM OR USE OF THE PROGRAM IN ANY MANNER WILL BE CONSIDERED ACCEPTANCE OF THE AGREEMENT TER...

Page 3: ...ies between domes 5 Chapter 2 Accessing the programming interface 7 When is logging on necessary 8 Starting from a keypad 8 Chapter 3 Programming tools 11 Joystick modes 12 Joystick as simulated mouse 12 Joystick as PTZ controller 12 Using the graphical keyboard 13 Inactivity timer 13 Keypad shortcuts 14 Chapter 4 Basic programming 15 Presets 16 Programming presets from the keypad 16 Programming p...

Page 4: ...hedule page 57 Alarms menu 60 Programming tips for dome alarms 60 Summary page 61 Contact Setup page 63 Priority page 64 Display page 65 Relay Status page 67 Control menu 68 Command Map page 68 Power on and Resume page 70 Speeds Tracking page 72 System menu 74 Diagnostics page 75 Status page 75 Logs page 76 Exit 77 Chapter 6 System operation 79 Controllers and commands 80 Autopan limitations 80 Ke...

Page 5: ...s 89 Default programming settings 90 Default title positions 91 Appendix B Compatible commands 93 Additionally supported Pelco D and Pelco P commands 94 Additionally supported Tyco AD commands 94 Additionally supported Ultrak commands 95 Appendix C Software upgrade instructions 97 Installation overview 98 Required equipment not provided 98 Two upgrade anomalies with v2 1 9 98 Upgrading from v1 8 5...

Page 6: ...Legend User Manual vi ...

Page 7: ...brary on page 8 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphasis of an instru...

Page 8: ... GE Security Legend v2 1 9 Software Upgrade Installation Instructions 1054754 GE Security Legend AHC Retrofit Installation Instructions 1055588 GE Security Legend Installation Manual 1052026 GE Security KTD 405 Controller Keypad User Manual 1036547 GE Security Networking Cable Types Technical Reference Guide 1047213 ...

Page 9: ...t is new in this release of the product Refer to the Legend Installation Manual 1052026 for the detailed product contents and system requirements In this chapter Product overview 2 What s new in this release 3 Changed protocol switch assignments 4 Chapter 1 Introduction ...

Page 10: ...e entire dome camera and housing The hardware is not backward compatible The end user s system administrator and or the installer will do the programming Be aware that the installer may have enabled passcodes for the system during installation by specifying them There are no passcodes by default For additional details refer to the data sheet and the Legend Installation Manual 1052026 for product s...

Page 11: ...are upgrading a Legend dome that has an earlier version of software you may or may not have to retrofit the dome with a new AHC It depends upon what features you want to use The most commonly used features do not require the new AHC Table 1 lists what software upgrade changes are usable with the current AHC and which are usable if you retrofit the AHC If you need to retrofit the AHC it can be retr...

Page 12: ...is now incorporated into the Pelco D autobaud protocol and assigned to switch 9 Here are the new protocol switch assignments Table 2 Protocol switch assignments Switch Protocol 0 Digiplex RS 422 4800 baud 1 Impac RS 485 9600 baud 2 For future use 3 For future use 4 For future use 5 ASCII 9600 baud 6 For future use 7 Ultrak 9600 baud even parity 8 Pelco P 4800 baud 9 Pelco D autobaud 2400 4800 and ...

Page 13: ...era assembly 1 8 5 2 1 X Boot up time may be longer for the initial boot up and memory is preserved No user intervention is required Any housing data formatted with v1 8 5 will be migrated automatically to v2 1 X during the initial boot up These settings will then be stored in the housing memory All custom settings are preserved 2 1 X 1 8 5 Boot up time may be longer and memory of custom settings ...

Page 14: ...Legend User Manual 6 ...

Page 15: ...apter provides instructions for accessing the dome s programming interface Logging on may not be necessary When is logging on necessary 8 Starting from a keypad 8 Chapter 2 Accessing the programming interface ...

Page 16: ... joystick and iris key on the keypad and controlling presets are supported by the Legend protocol For an up to date list of compatible keypads and protocols please contact your GE sales representative or Technical Support To access the programming interface from a KTD 405 keypad 1 At the normal display press and hold the set key on the keypad until you hear a beep and the programming code display ...

Page 17: ... SEE MONITOR FOR MENUS display 6 If passcodes are turned on they are required Select your passcode level and enter your passcode Figure 7 You will be taken to the main programming page If passcodes are turned off they are not required and you will be taken directly to the main programming page From the main programming page you can access any programming parameters that are allowed by your passcod...

Page 18: ...Legend User Manual 10 ...

Page 19: ...ad joystick and graphical programming interface to program domes In this chapter Joystick modes 12 Joystick as simulated mouse 12 Joystick as PTZ controller 12 Using the graphical keyboard 13 Inactivity timer 13 Keypad shortcuts 14 Chapter 3 Programming tools ...

Page 20: ...to move a title across the screen during title positioning push or pull the joystick in any direction The farther you move the joystick the faster the cursor will move Making a selection To make a selection in the menus place the cursor over a menu button checkbox item in a list or arrow of a drop down box by pushing or pulling the joystick in any direction then twist the knob on the joystick Figu...

Page 21: ...ming interface has a 10 minute keypad inactivity timer When being used with keypads that do not have their own inactivity timer the programming interface will time out after 10 minutes of inactivity When being used with keypads that do have their own inactivity timer and it is less than the 10 minute timer of the programming interface the programming interface will time out when the keypad does Wh...

Page 22: ...rface to program the feature See Table 4 You can then go into the programming interface and customize the programmed feature with titles and other attributes a For details see the KTD 405 Controller Keypad User Manual 1036547 See Autopan limitations on page 80 for restrictions for setting autopan limits Table 4 Keypad shortcuts Command Keypad shortcuta Set a preset store number store Set the left ...

Page 23: ...erwise ready to operate using its defaults If you want to customize the dome s programming for advanced surveillance applications go to Advanced programming on page 21 In this chapter Presets 16 Programming presets from the keypad 16 Programming presets with the programming interface 16 ShadowTours 18 Chapter 4 Basic programming ...

Page 24: ... and right autopan limits then you have a total of 125 or 61 preset numbers that you can call up from the keypad To verify your keypad s version press and hold the mon key on the keypad until the keypad beeps then press the key Programming presets from the keypad To program presets from the KTD 405 keypad do the following 1 Use the joystick to pan tilt and zoom the camera to the desired view 2 Pre...

Page 25: ... on the monitor screen and you will start using the joystick to enter commands 2 Select Actions by guiding the joystick to move the cursor over the Actions menu and twisting the joystick knob Figure 10 Preset programming page 3 Select Presets 4 Select the Edit tab 5 Select a preset number 6 Select Program 7 Use the joystick to pan tilt and zoom the camera to the desired view 8 Press the iris or se...

Page 26: ...lder keypad the LCD will say CYBERDOME instead of CAMERA and you will have an additional self explanatory screen to step through d Enter the number for the camera site you are programming The programming interface will appear on the monitor screen and you will start using the joystick to enter commands e If passcodes are turned on select your passcode level and enter your passcode If passcodes are...

Page 27: ...fter you have saved a ShadowTour then you can use the features on the ShadowTour page to customize the tour s title See ShadowTours page on page 49 10 After programming your tours you can verify shorter tours see Inactivity timer on page 13 from within the programming interface by selecting a tour number and Show View longer ShadowTours out of the programming interface by pressing the tour key on ...

Page 28: ...Legend User Manual 20 ...

Page 29: ...ome programmable features Keypad shortcuts on page 14 if you prefer to use them Shortcuts can be quicker when setting a large number of preset positions but you will use the programming interface to customize such features as exposure settings In this chapter Confirming settings 22 Setup menu 22 Camera menu 31 Actions menu 42 Alarms menu 60 Control menu 68 System menu 74 Exit 77 Chapter 5 Advanced...

Page 30: ...ng of your system s setup Start here to title your dome turn on off or change passcodes establish network connectivity set the north point and manage your dome s memory Figure 12 Setup menu Memory page Programming and addressing for the dome are stored to the housing Having the memory stored in the housing allows you to replace cameras or move them between sites without having to reprogram cameras...

Page 31: ... interface for the first time during installation and go to Setup Passcode the passcode fields are blank Blank passcode fields mean the passcodes are turned off disabled You can choose to enter passcodes into the blanks This turns passcodes on enabled and a passcode will be required to enter the programming interface the next time you access it If no passcodes are programmed all users are given in...

Page 32: ... on the page Installer passcode The Installer passcode feature allows the installer to operate and change all dome features including all three default passcodes installer admin and operator There is a 4 digit limit Admin passcode The Admin passcode feature allows your system administrator to operate and change all dome features except passcodes and firmware upgrades There is a 4 digit limit Opera...

Page 33: ...play title feature enables or disables the display of individual camera titles on the monitor screen Choices are On default and Off Title POS The camera title will appear on screen in a default position on the monitor screen upper center but you can reposition it with the Title POS button Be aware of where you already have other titles privacy masks presets tours macros areas and alarms positioned...

Page 34: ... in the format shown onscreen Network page The Network page establishes the IP addressing for a network connection that you can use to flash software upgrades over a standard IP connection to the dome via its Ethernet connection To access the Network page select Setup and Network Figure 16 Network page IP address Enter the IP address of the dome Net mask Enter the subnet mask address of the networ...

Page 35: ... Display Figure 17 Display page Note Remember to select OK to save any changes you make on the page Language The Language feature sets which language the programming interface uses to display its content and your entries Choice is English Branding The Branding feature displays GE branding during product demonstrations Choices are Off default and On Temperature display The Temperature display featu...

Page 36: ...below the threshold Low temp warning The Low temp warning feature allows you to display a low temperature reading on the monitor screen when the temperature in the dome has reached a set low threshold Place a checkmark in the checkbox to display this warning The threshold and duration features then become available Threshold low temp The low temperature Threshold feature allows you to set the low ...

Page 37: ... any changes you make on the page Pan The Pan feature displays the pan coordinate of the dome Choices are Off Bearings compass directions such as N NE E Degrees 360 default and Degrees 180 Figure 19 Pan coordinates Tilt The Tilt feature displays the tilt coordinate of the dome Choices are Off Degrees 180 default and Degrees 90 W 270 90 E 90 90 N 0 0 Pan coordinates Bearings Degrees 360 Degrees 180...

Page 38: ...h point Both canceling and saving the north point returns you to the Coordinates page of the Preferences page Coordinate font color Coordinates will appear on screen in the color selected Choices are as shown onscreen Default is White Coordinate font size Coordinates will appear on screen in the font size selected Choices are as shown onscreen Default is 14 pt Coordinate font weight Coordinates wi...

Page 39: ... keys on your keypad Backlight compensation is adjusted with the iris control key while you are in auto exposure mode Backlight compensation can also be adjusted through the programming of individual presets and tours Figure 21 Camera menu Privacy Masks page Privacy masks let you conceal sensitive areas such as neighboring windows to protect them from view on the monitor screen and in the recorded...

Page 40: ...ou make on the page Mask number The Mask number drop down box allows you to select the mask number that you want to program Mask title The Mask title box allows you to give each mask a unique title Default numerical titles are provided There is a 60 character limit for all titles but be aware of how much video you want to cover with your titles Figure 22 Masks should be 50 larger than the areas to...

Page 41: ...menus Program The Program button programs the mask There are two screens for programming masks The first screen positions the camera view and the second screen sizes the mask To program masks 1 Select Program on the programming interface The programming interface will be replaced by live video overlaid with a grid that asks you to establish the center of the privacy mask area 2 Use the joystick to...

Page 42: ...evel The factory default is not changeable You can briefly override the day night setting from a GE KTD 405 or 404 keypad Within a few seconds the dome will return to the mode day or night determined by the Auto setting Note If the Day Night feature s Auto setting switches between color and monochrome eight times within a minute the Auto setting will be disabled for 30 minutes After 30 minutes the...

Page 43: ...lighting conditions It adjusts the quality of all of the colors in the video by balancing the colors to achieve the truest white possible for the available lighting conditions Tungsten fluorescent natural To correctly set the white balance focus the camera on a white object Choices are Auto default Indoor Outdoor ATW and Manual Auto This mode automatically adjusts the color within the 3000 to 7500...

Page 44: ... exposure settings Exposure Autoslow shutter This feature is available only if the Exposure Control feature is set to Auto Autoslow shutter is a camera feature that compensates for lighting conditions It automatically slows the shutter speed as the light level entering the camera decreases so that more light can be gathered to increase image clarity This feature works best when the camera is stati...

Page 45: ... dB Shutter speed sec Gain dB N A Available controls Autoslow shutter Lowest shutter speed Return to auto Return to auto Lowest shutter speed Return to auto Table 7 Exposure options Operation Exposure option Autoslow shutter Lowest shutter speed Return to auto Available for which control setting Auto Shutter Manual Shutter Iris Manual How it works Automatically slows the shutter speed below the no...

Page 46: ...n oscilloscope or a GE Security vertical phase adjustment tool KTS 56 Contact your GE Security sales representative Phase adjustment The Phase adjustment feature is available only if On is selected for Phase lock enabled Choices range from 0 to 127 Default is 50 These settings map to the angle adjustment range of 0 to 360 Use your oscilloscope or vertical phase adjustment tool to verify settings S...

Page 47: ...n This setting works in conjunction with the Image freeze feature see Edit page on page 44 which you can set to Default Off or On for individual presets Be aware that the Transition feature Freeze or Zoom out must be programmed separately when presets are programmed into macros See Program page on page 51 Choices are Off default and On Tilt up limit Tilt up limit is a feature that sets a programma...

Page 48: ...ra at the rightmost point that you want it to pan right By default the pan and tilt limits are off Programming them turns them on Note The dome prevents any hourglassing behavior by restricting the tilt limit to 90 when necessary to accommodate some pan limits set to less than 180 To avoid setting tilt limits too tightly we recommend that you set the pan limits first then set the tilt limits Clear...

Page 49: ...able 8 Tilt limit constraints with E flip enabled arrow shows resulting tilt range Tilt limits set How the limits are used Illustration 90 0 0 90 180 90 Positive hemisphere Negative hemisphere Bottom set used as top Top set used as bottom Negative hemisphere Positive hemisphere Bottom set used as top Top set used as bottom 90 0 0 90 180 90 Positive hemisphere Negative hemisphere Top set used Botto...

Page 50: ... activate any of the 127 presets 16 tours or 32 macro actions This enables you to manually initiate any of the expanded capabilities of the dome from keypad controllers with limited command capability See Command Map page on page 68 Note Most keypads have a limited number of preset numbers they can call If you have a GE KTD 405 keypad with firmware v1 2 09 or later and it is operating with Impac R...

Page 51: ... programmed or titled To access the Summary page of Presets select Actions Presets and Summary Figure 27 Summary page No The No column of the summary page lists all 127 presets 1 through 127 in numerical order whether or not they are programmed Title The Title column of the summary page lists the titles of all 127 presets The default titles are listed if they have not been retitled ...

Page 52: ...an customize the default title on the Display page Image freeze The Image freeze feature enables or disables image freeze or uses a default freeze setting for displaying the video on the monitor screen as the camera travels between presets Selecting On enabling Image freeze sets the camera to freeze the last image while the camera is moving A static image will show on the monitor screen until the ...

Page 53: ...preset that is currently selected Display page To access the Display page of Presets select Actions Presets and Display Figure 29 Display page Note Remember to select OK to save any changes you make on the page No The No drop down box allows you to select the preset number that you want to program Title The Title box allows you to give each preset a unique title Default numerical titles are provid...

Page 54: ...or The preset title will appear on screen in the color selected Choices are as shown onscreen Default is White Title font size The preset title will appear on screen in the font size selected Choices are as shown onscreen Default is 14 pt Title font weight The preset title will appear on screen in the font weight selected Choices are as shown onscreen Default is Bold Block color You can create a b...

Page 55: ...s you can use the Night mode feature to change the camera s Day Night setting See Page1 page on page 34 for details about the Day Night feature and its interactions with the Exposure feature settings Choices are Off default and On When you turn on the Night mode feature you are telling the camera to override the normal Day Night operating setting as follows Auto If the Day Night feature is set to ...

Page 56: ...ancel the changed value Blue This adjustment is available only if Manual white balance is selected Settings range from 0 to 127 Default is 64 Move the joystick up to increase and down to decrease the blue value Press the iris or the set key on the keypad to save the changed value or press the iris or esc key to cancel the changed value Exposure For individual presets you can use this Exposure Cont...

Page 57: ...elect Actions and ShadowTours Figure 31 ShadowTours page Note Remember to select OK to save any changes you make on the page No The No drop down box allows you to select the ShadowTour number that you want to program Title The Title box allows you to give each ShadowTour a unique title Default numerical titles are provided There is a 60 character limit for all titles but be aware of how much video...

Page 58: ...cy selected Choices are as shown onscreen Default is No color Show The Show button displays the ShadowTour that is currently selected Press iris esc or set to return to the menus Note If your ShadowTour is longer than the inactivity timer of the keypad or the programming interface you may not see the entire tour unless you exit the programming interface and view the ShadowTour from the video scree...

Page 59: ...ws you to select the macro number that you want to program Title The Title box shows you the existing title for the selected macro number You can customize the default title on the Display page Macro list The macro list step type no speed zoom and duration shows the defined steps for the macro in sequential order You can use the buttons and drop down boxes located below the summary to add delete m...

Page 60: ...ed out during travel and reestablishes the set zoom when it arrives at its destination Duration The Duration feature defines how long the action for the step continues For presets the duration is the dwell time that the camera remains at a preset before continuing on to the next macro step Choices are 1 to 60 seconds in 1 second increments For relays the duration is a timer for the relay action Th...

Page 61: ...e tour title default position but you can reposition it with the Title POS button Be aware of where you already have other titles camera privacy masks presets tours areas and alarms positioned To set the position of the macro title 1 Select Title POS 2 Use the joystick to move the title to the desired position 3 Press the iris or the set key on the keypad to save the new position or press the iris...

Page 62: ...as privacy masks cover only a portion of the video displayed As with privacy masks areas are triggered by the camera passing through a defined center point You can create 120 areas When creating your areas be aware that they are triggered by their center viewpoint Therefore it is a common practice to make areas twice the size of the area that you wish to conceal so that the areas are properly trig...

Page 63: ...n and title when the camera enters the masked area When off the video is not blanked but an area title appears in an area that is programmed Title POS The area title will appear on the monitor screen in a default position upper center but you can reposition it with the Title POS button Be aware of where you already have other titles camera privacy masks presets tours macros and alarms positioned T...

Page 64: ... will be replaced by live video overlaid with a grid that asks you to establish the upper left corner of the area 2 At the first screen live video use the joystick to pan tilt and zoom the center of the grid to the upper left corner of the desired view 3 Press the iris or the set key on the keypad to save the upper left corner position or press the iris or esc key on the keypad to cancel it Cancel...

Page 65: ...for the time schedules to operate Therefore you must install time synchronization equipment if you want to use time schedules If you need recommendations for time synchronization equipment contact your GE sales representative or Technical Support Summary page To access the Summary page of Time schedule select Actions Time schedule and Summary Figure 36 Summary page Schedule days The Schedule days ...

Page 66: ...ion and time Schedule The Schedule feature selects the schedule number you want to program Choices are 1 through 64 Days The Days feature selects the recurrence of the scheduled action Choices are Daily default Weekdays Weekends Holidays Sunday Monday Tuesday Wednesday Thursday Friday and Saturday Type The Type feature selects the action to recur Choices are Preset default Macro ShadowTour and Aut...

Page 67: ...ill be superseded by the holiday action To access the Holidays page of Time schedule select Actions Time schedule and Holidays Figure 38 Main page Note Remember to select OK to save any changes you make on the page Holiday list The holiday list shows the dates that are programmed as exceptions to the programmed schedules Holiday The Holiday feature allows you to specify calendar dates for individu...

Page 68: ...estarted But only if it is still active You do not need to acknowledge dome alarms in the same sense as required by typical alarm equipment To move the camera from the position of the alarmed action and reenable the Resume feature however you do need to issue a command from the keypad Faulty dome alarms cannot be shunted If you cannot readily repair the alarm wiring and or contact of a faulty dome...

Page 69: ...n if the contact for the alarm is in its active state So for a NO normally open contact that is closed the status reports as on because it is in its activated abnormal state Off Status shows as Off if the contact for the alarm is in its inactive state So for a NC normally closed contact that is closed the status reports as off because it is in its normal state Upon initial installation all alarm c...

Page 70: ...page lists all alarms in numerical order whether programmed or not The eight alarms are numbered from 1 to 8 Title The Title column of the summary page lists the titles for all available alarms whether programmed or not Status The Status column of the summary page lists the status of each programmed alarm as either on active or off inactive ...

Page 71: ...t be aware of how much video you want to cover with your titles Action The Action feature can associate a programmed action with an alarm An action is not required Choices are None default Preset Tour and Macro If you select Preset Tour or Macro the Action number feature is activated to let you select a specific one Action number The Action number feature lets you select a specific preset tour or ...

Page 72: ...y If more than one alarm is activated sequentially only the highest priority alarm is actioned If several alarms are activated at the same time then the one with the highest priority is actioned After that alarm has cleared the next highest priority alarm will be actioned only if it is still active for instance a door is still open Alarms are not held in a queue To access the Priority page of Alar...

Page 73: ...y the group of alarms displayed There is a 60 character limit but be aware of how much video you want to cover with your alarm block Title POS The alarm block will appear on screen in a default position on the monitor screen upper right but you can reposition it with the Title POS button Be aware of where you already have other titles camera privacy masks presets tours macros and areas positioned ...

Page 74: ...to be a solid color or a transparency The blocks will appear on screen in the transparency selected Choices are as shown onscreen Default is Solid Alarm box content The Alarm box content feature sets how many alarms will display on the monitor screen in the alarm block Choices are Off displays no alarms whether active or inactive All status displays all alarms whether active or inactive Highest pr...

Page 75: ... on and select OK then you are programming the dome to activate this relay each time the dome is powered up Relay 1 off The Relay 1 off button lets you turn relay 1 off regardless of the current state of any associated alarm Relay 2 on The Relay 2 on button lets you turn relay 2 on regardless of the current state of any associated alarm Note If you select Relay 2 on and select OK then you are prog...

Page 76: ...rom an external device keypad or alarm interface An example of remapping is using a preset command from the keypad to run Macro 1 In the command map programming you would select the preset number you wish to use and remap that command to activate Macro 1 Note Most keypads have a limited number of preset numbers they can call If you have a GE KTD 405 keypad with firmware v1 2 09 or later and it is ...

Page 77: ... Preset 2 or Preset 102 that is to be remapped Note To see the title of the selected command go to the corresponding summary or list under the Actions menu Assigned action The Assigned action feature remaps the selected command preset or tour to the same type of command or to another type of command for example from a preset to a tour or macro Auxiliary input for assigned action The Auxiliary inpu...

Page 78: ...iority of dome operations when the resume override is disabled 1 Protocol based commands First priority is the manual control of the dome by any data protocol using any control device keypad ASCII control software etc The control device sends protocol based commands Protocol based commands like pan tilt and zoom will override all programmed dome actions like presets tours and macros When an alarm ...

Page 79: ...n 2 min 3 min 4 min and 5 min Resume operation Resume operation defines the operation for the dome to perform after the dome has been inactive for a specified period of time Choices are available only if a Resume delay time is selected and include Preset default Macro ShadowTour and Autopan Note If the Resume overrides running operation feature is enabled checkbox checked then the Resume operation...

Page 80: ... Medium is a feature that sets the speed at which the camera moves in degrees per second when it is set for medium speed between presets in macros and while autopanning Choices are 0 through 20 in increments of 2 Default is 10 A setting of 0 degrees second makes the camera move as slowly as possible This is not a stop motion command Slow deg s Slow is a feature that sets the speed at which the cam...

Page 81: ...ature that lowers the upper tilt limit when the camera is zoomed out to a wide angle of view so that the trim ring of the dome is not in view The feature raises the upper tilt limit when the camera zooms in to a narrower angle of view because the trim ring recedes out of view Choices are checked default to enable and unchecked to disable Enable electronic image flip E flip Electronic image flip E ...

Page 82: ...u can see what temperature your dome is operating at Under Status you can see a detailed listing of your dome s site camera information such as title and IP address customized settings alarm settings and customized presets tours masks and macros Under Logs you can see a history of the command protocol and motor messages being managed by the dome Figure 49 System menu ...

Page 83: ...ics page select System and Diagnostics Figure 50 Diagnostics page Status page The Status page provides a detailed listing of your dome s site camera information such as title and IP address customized settings alarm settings and customized presets tours masks and macros To access the Status page select System and Status Figure 51 Status page ...

Page 84: ...ions The level 1 log lists the most restrictive and important messages the level 2 log lists those of medium restriction and importance and level 3 lists those of least restriction and importance Note The time and date may not be accurate if the dome is not time synchronized To access the Logs page select System and Logs Figure 52 Log page ...

Page 85: ...lay 3 At the ENTER CAMERA SITE NUMBER display Figure 54 press Figure 54 ENTER CAMERA SITE NUMBER display 4 At the equipment selection display Figure 55 or Figure 56 press Note This display will be slightly different depending on the version of your keypad See Figure 55 and Figure 56 Figure 55 Equipment selection display v1 2 09 or later Figure 56 Equipment selection display v1 1 06 or earlier SEE ...

Page 86: ...Legend User Manual 78 ...

Page 87: ...rictions for operating Legend domes In this chapter Controllers and commands 80 Autopan limitations 80 Keypad limitations for calling up presets 80 Rebooting versus resetting a dome 81 Rebooting the dome 81 Resetting the dome 81 Chapter 6 System operation ...

Page 88: ...ordinates the positive hemisphere will be identified by a tilt position of 0 to 90 or 90 to 0 Figure 57 No E flip with autopan limits Keypad limitations for calling up presets Most keypads have a limited number of preset numbers they can call up When you call up a preset you are using a preset command to move the dome s camera to a preset position If you have a GE KTD 405 keypad with firmware v1 2...

Page 89: ...dome You cannot currently reboot Legend domes from other keypads To reboot a dome do the following from the KTD 405 keypad 1 At the normal display CAMERA MONITOR press and hold the set key on the keypad until you hear a beep and the programming code display appears on the keypad s LCD 2 At the ENTER PROGRAMMING CODE display enter the reset access code by pressing the 1 4 7 6 and seq keys 3 At the ...

Page 90: ...Legend User Manual 82 ...

Page 91: ...d contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 84 Identifying a dome 84 Troubleshooting your Legend system 84 Maintenance 85 Updating the software 85 Contacting technical support 88 Online publication library 88 Chapter 7 Troubleshooting maintenance support ...

Page 92: ...e camera identification section Troubleshooting your Legend system Following are the most common troubleshooting issues and their solutions I forgot my passcode If you forget the passcodes for a dome you will need to send the dome back to the factory so that it can be reset with no passcodes I can t get the programming interface to open Contact technical support See Contacting technical support on...

Page 93: ... your computer It will usually be named in the format of v ge for example v2 1 9 ge with some variations 5 Open Microsoft Internet Explorer 6 Enter your dome s IP address into the address box in the form of http XXX XXX XXX XXX update htm 7 Press Enter or click Go 8 If this is the first time you are accessing the web browser for the dome after it has rebooted you will be asked to log on to the dom...

Page 94: ...after you see the color bar and splash screens on the monitor screen and live video is again showing normally You may see the color bars or a blank or gray screen for up to five minutes Do nothing until you see live video again Only after 10 minutes have elapsed without a successful update should you cycle power to restart the dome After you click Send File the update can continue processing in on...

Page 95: ...layed If you get this message the camera will automatically reset reboot itself When it is again displaying live video you will need to go back to the address box in Internet Explorer and reselect the dome s IP address with the correct file extension which should now appear beside the IP address The update should process normally after selecting the update file this second time ...

Page 96: ... customers To access the library go to our website at the following location http www gesecurity com In the Tools area at the top click the Publication Library link After you register and log on you may search through our online library for the documentation you need 2 Table 9 Sales and support contact information Sales Technical support Phone Toll free 888 GESECURity 888 437 3287 in the US includ...

Page 97: ...This appendix provides a comprehensive list of the factory defaults for the dome In this appendix Default programming settings 90 Default title positions 91 Appendix A System defaults ...

Page 98: ...ht mode Off IP address 192 168 1 2 Pan coordinates Degrees 360 Pan limits Off Passcodes Off blank Phase adjustment 50 Phase lock enabled Off Power on Off Preset title duration Infinite Privacy mask color Gray Relay 1 Relay 2 No action Relay duration Infinite Resume Off Resume delay Off Resume operation Preset Return to auto On Subnet mask 255 255 255 0 Temperature display Off Temperature display d...

Page 99: ...91 Default title positions Figure 60 shows you all of the titles that you can turn on to make appear on the monitor screen Figure 60 Default title positions ...

Page 100: ...Legend User Manual 92 ...

Page 101: ...y protocols This appendix lists all additional commands that are supported for each third party protocol In this appendix Additionally supported Pelco D and Pelco P commands 94 Additionally supported Tyco AD commands 94 Additionally supported Ultrak commands 95 Appendix B Compatible commands ...

Page 102: ...ble with the Legend protocol Note Legend domes appear in Tyco networks as SpeedDome Ultra VII domes Legend command Pelco D and P command autopan 99 preset go enter menus 95 preset set exit menus 95 preset set pan flip 33 preset go set left autopan limit 62 preset set set right autopan limit 63 preset set tour 1 98 preset go Table 12 Tyco AD commands that are compatible with the Legend protocol Leg...

Page 103: ...nds are compatible with the Legend protocol Table 13 Ultrak commands that are compatible with the Legend protocol Legend command Ultrak command day night toggle PShot 94 enter menus PShot 90 exit menus PShot 90 macro 1 PShot 87 macro 2 PShot 88 macro 3 PShot 89 tour 1 PShot 80 tour 2 PShot 81 tour 3 PShot 82 ...

Page 104: ...Legend User Manual 96 ...

Page 105: ...tures require a new AHC For additional upgrade details you can also refer to the specific instructions that come with the software upgrade file or the AHC retrofit kit which currently are the Legend v2 1 9 Software Upgrade Installation Instructions 1054754 and the Legend AHC Retrofit Installation Instructions 1055588 If you need to retrofit the AHC it can be retrofitted in the field Contact GE Tec...

Page 106: ...rom the font size selections throughout the software Any type previously assigned 8 or 10 pt will remain 8 and 10 pt despite the selection for that type now reading the first selection in the drop down box These settings will change only if you change the setting and click OK on the page If you click Discard for discard change after viewing the page the 8 or 10 pt type will remain Two this upgrade...

Page 107: ... XXX XXX XXX update htm 7 Press Enter or click Go 8 If this is the first time you are accessing the web browser for the dome after it has rebooted you will be asked to log on to the dome See Figure 61 on page 100 Only installers have passcode permission to upgrade software You need to type in the user name which is Installer with a capital letter I Finally you need to use the same passcode as is u...

Page 108: ...ll appear on the security monitor screen and messages will appear on both the computer and security monitors You will know that the existing software has been successfully prepared after you see A message similar to Upgrade uploaded successfully please wait while flash is updated on the computer monitor screen A refreshing message similar to Beginning HTTP firmware update Do not cycle power follow...

Page 109: ... safe to interact with until after the system is successfully rebooted Wait until after you see the splash and color bar screens on the security monitor screen and live video is again showing normally You may see the color bars for up to five minutes Longer if your dome contains extensive custom programming Do nothing until you see live video again Only after 10 minutes have elapsed without a succ...

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Page 111: ...ion general for camera 34 specific for preset 47 canceling 12 command map page 68 commands 70 protocol based 70 versus actions 70 contact setup page 63 control 34 36 auto 34 36 exposure 34 36 control menu 68 controller keypads and protocols 2 4 80 limitations 80 conventions vii coordinates pan 29 tilt 29 zoom 30 D day night 34 auto 34 auto setting disabled 34 feature 47 default preset freeze 39 de...

Page 112: ...y 31 memory page 22 N network page 26 night mode 47 north point 30 O operations 79 actions versus commands 70 operator passcode 24 P pan 29 72 limits 40 passcode page 23 passcodes 23 admin 24 installer 24 operator 24 phase lock 38 phase adjustment 38 position streaming 3 power on 70 71 power on and resume page 70 preface vii preferences page 27 presets 42 calling up 81 program 16 45 remapping 68 u...

Page 113: ...rtcuts 14 show relay state 67 software updating or reloading 85 speed autopan 72 pan 72 tilt 72 speeds tracking page 72 stabilization 38 status page 75 system defaults 89 system menu 74 system operation 79 T technical support 88 temperature display 27 tilt 29 72 limits 39 time scheduling 3 57 70 automatic dome actions 58 holiday exceptions 59 schedule list 57 time out 13 time date page 25 tips for...

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