GE H48671KK, Service Manual

Page: 273 / 432

GE H
EALTHCARE
DRAFT V
OLUSON
E8 / V
OLUSON
E6
D
IRECTION
KTD102576, R
EVISION
7 DRAFT (A
UGUST
23, 2012) S
ERVICE
M
ANUAL
Chapter 7 - Diagnostics/Troubleshooting 7-1
Chapter 7
Diagnostics/Troubleshooting
Section 7-1
Overview
7-1-1 Purpose of this Chapter
This section describes how to setup and run the tools and software that help maintain image quality and
system operation. Basic host, system, and board level diagnostics are run whenever power is applied.
Some Service Tools may be run at the application level.
7-1-2 Overview
There may be a time when it would be advantageous to capture trouble images and system data (logs)
for acquisition through remote diagnostics or to be sent back to the manufacturer for analysis. There
are different options to acquire this data that would give different results.
7-1-3 Contents in this Chapter
7-1 Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7-2 Collect Vital System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
7-2-1 Hardware Configuration Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
7-2-2 Request for Service (RFS) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
7-2-3 Shortcuts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7
7-3 Check Points Voltages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
7-4 Screen Captures and Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
7-4-1 Capturing a screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-9
7-4-2 Export Log’s and System Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-10
7-5 Remote Access to Service Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
7-5-1 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-12
7-5-2 How the Customer enables/disables Disruptive Mode and VCO . . . . . . . . . . . . . . . . . . 7-12
7-5-3 Common Service Desktop (CSD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-14
7-5-4 CSD: Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-15
7-6 How to use the Auto Tester program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-16
7-7 Minimum Configuration to Boot/Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-19
7-8 Troubleshooting Trees, Instructions and Tech Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-21
7-9 Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-32