23
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Causes
What To Do
Water has air bubbles
and is cloudy
Air in system after installation.
Will go away after it runs for a while.
Indicator light on
faucet handle not
working
Battery installed incorrectly.
Observe orientation on page 21 and install correctly.
Battery is dead.
Replace with new Lithium CR 2032, 3-volt battery.
Chlorine taste and/or
odor in the Reverse
Osmosis product
water
The ppm of chlorine in your water
supply exceeds maximum limits
and has destroyed the Reverse
Osmosis membrane.
If the water supply contains more than 2.0 ppm of chlorine,
additional filtering of the water supply to the Reverse Osmosis
is needed. Correct this condition before doing maintenance on
the Reverse Osmosis system.
The prefilter is no longer reducing
chlorine from the water supply.
Replace the Reverse Osmosis membrane cartridge, prefilter,
postfilter and battery in the faucet handle.
Other taste and/or
odor
High quality product water may
have a different taste than what
you’re used to.
This is normal.
Low water usage.
Completely drain system and allow to refill.
Contamination in product water
storage.
Use sanitizing procedure.
Prefilter and postfilter need to be
changed.
Replace the prefilter and postfilter. Sanitize system.
Water leaking from
faucet air gap hole
Drain side of faucet air gap (3/8”
tubing) plugged, restricted or
incorrectly connected to the
drain.
Inspect and eliminate restriction or plug. It is important that
there are no dips, loops or low spots in the drain line from the
faucet air gap to the drain pipe. Refer to Installation Instructions
for proper drain connection. If drain line adapter was used as
the drain point, periodic inspection/cleaning is recommended.
System makes
product water slowly
This is normal.
Water flow rate will be lower than a regular faucet. It takes
several hours to fill the tank.
Water supply to the Reverse
Osmosis system not within
specifications.
Increase water pressure, precondition the water, etc., as
needed to conform before doing maintenance on the Reverse
Osmosis system.
Prefilter cartridge plugged with
sediments.
Replace the prefilter. If rate does not increase, replace the
postfilter, Reverse Osmosis membrane cartridge and battery in
the faucet handle.
Reverse Osmosis membrane
plugged with sediments.
Replace Reverse Osmosis membrane cartridge and battery in
the faucet handle.
No water
Water supply valve not turned on.
Turn water supply valve on. See illustration on page 19.
After filter change, tank is empty.
It takes several hours for RO system to provide enough water
to fill the tank.
Leaks at fittings
Improperly installed.
Reinstall. See Installation Instructions.
Sounds you may hear
Sink drain, drain water from
system.
This is normal.
Drain line can be installed to an alternate drain, such as a
basement drain. See page 13 for alternate drain
configurations.
Faucet air gap drain water flowing
through the faucet air gap. This
may be associated with high
pressure water supply, generally
80 psi or greater.
Install a pressure regulator in the house water supply system to
reduce the pressure below 80 psi.
Save time and money! Review the following chart first and you may not need to call for service.
If you are still having trouble, please visit www.GEAppliances.com/ge/service-and-support/contact.htm or
call us at 800.626.2005.
