49-4000239 Rev 1
21
Troubleshooting Tips...
Before you call for service
TROUBLESHOOTING TIPS
Problem
Possible Cause
What To Do
Stained tub interior
Some tomato-based foods
can cause reddish stains
Use of the
Steam Sani
cycle (on some models) after
adding the dish to the load can decrease the level of
staining.
Tea or coffee stains
Remove the stain by hand, using a solution of 1/2 cup
bleach and 3 cups warm water.
NOTE:
Do not use
bleach on stainless steel inner door.
Before cleaning interior, wait at
least 20 minutes after a cycle for
the heating elements to cool down. Failure to do so
can result in burns.
CAUTION
An overall yellow or brown
film can be caused by iron
deposits in water
A special filter in the water supply line is the only way to
correct this problem. Contact a water softener company.
White film on inside
surface— hard water
minerals
GE Appliances recommends high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Risnse Aid
or
Finish
®
Jet-Dry
®
Rinse Aid
to help prevent hard water mineral
deposits from forming.
Run dishwasher with citric acid to remove mineral
deposits. Citric acid (Part number:
WD35X151
) can
be ordered through GE Appliances Parts. See back
cover for ordering information. Alternatively, purchase
Cascade
®
Platinum™
Dishwasher Cleaner
or
Finish
®
Dishwasher Cleaner
and follow the directions on the
label.
Dishwasher won’t
run
Fuse is blown or circuit
breaker is tripped
Replace fuse or reset circuit breaker. Remove any other
appliances from the circuit.
Power is turned off
In some installations, the power to the dishwasher is
provided through a wall switch, often located next to the
disposer switch. Make sure it is on.
Control panel is locked
Unlock control panel. See the
Getting started
section.
Control panel lights
go off when you’re
setting controls
Time too long between
touching of selected pads
Each pad must be touched within 30 seconds of the
others. To relight, touch any pad again or open the door
and unlock (top control).
Water standing in
the bottom of the
tub
Air gap is clogged
Clean the air gap. See the
Care and Cleaning
section.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Water won’t pump
out of the tub
Drain is clogged
If you have an air gap, clean it. See the
Care and
Cleaning
section.
If the dishwasher drains into a disposer, run disposer clear.
Check to see if your kitchen sink is draining well. If not,
you may need a plumber.
