20
49-4000239 Rev 1
TROUBLESHOOTING TIPS
Troubleshooting Tips...
Before you call for service
Problem
Possible Cause
What To Do
Suds in the tub
Wrong detergent
Use only high quality automatic dishwasher detergents to
avoid sudsing.
Cascade
®
Platinum™ ActionPacs™
or
Finish
®
Quantum
®
Automatic Dishwashing Detergent
have been approved for use in all GE Appliances
dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Pump out water by pressing
Start
and
close the door. Wait 30 seconds. Open the door, press
and hold
Start
for 3 seconds, and close the door. Repeat
if necessary.
Rinse agent was spilled
Always wipe up rinse agent spills immediately.
Detergent left in
dispenser cups
Dishes are blocking the
detergent cup
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the
Loading
section.
Reposition dishware that may be keeping the dispenser
cup door from opening. See the
Loading
section.
Black or gray marks
on dishes
Aluminum utensils have
rubbed against dishes
Remove marks with a mild, abrasive cleaner.
Dishes don’t dry
Low inlet water temperature
Make sure inlet water temperature is at least 120°F.
Select
Heated Dry
or
Dry Boost
.
Use
Wash Temp Boost
.
Select a higher cycle, such as
Steam Sani
or
Heavy
.
Rinse agent dispenser is
empty
Check the rinse agent dispenser and fill as required.
Additional drying time is
needed
Leave door closed after the Clean light appears to allow
the fan to run an additional 90 minutes (on some models).
Note:
If you open the door, this fan extension will be cancelled.
Cycle selection
If using
Light
cycle which uses lower water temperature
and thus limited dry performance, switch to a different cycle.
Cycle completion
Allow cycles to fully complete. See
Long cycle times
in
this
Troubleshooting Tips
section
Long cycle times
Dishwasher washes by
alternating mid and lower
spray arms
Longer cycles are normal. For best wash and dry
performance, let cycle complete.
Soil level
The turbidity sensor senses how much soil is on the
dishes. Heavy soiled dish loads will add more time to
the cycle. This is normal function. For best wash and dry
performance, allow cycle to complete.
Control panel
responded to inputs
but dishwasher
never filled with
water
Door may not be completely
closed
Make sure the door is firmly closed.
Water valve may be turned
off
Make sure water valve (usually located under the sink) is
turned on.
Flood float may be stuck
Remove the Ultra-Fine Filter assembly and lightly tap the
piece under the ultra fine filter assembly that looks like a
dome. Replace the filter.
