Problem
Possible Causes
What To Do
Ice cubes have
Ice storage bin needs cleaning.
•
Empty and wash bin. Discard old cubes.
odor/taste
Food transmitting odor/taste
•
Wrap foods well.
to ice cubes.
Interior of refrigerator
•
See
Care and cleaning.
needs cleaning.
Small or hollow cubes
Water filter clogged.
•
Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing
Door left open.
•
Check to see if package is holding door open.
Temperature control not set
•
See
About the controls.
cold enough.
Orange glow in
Defrost heater is on.
•
This is normal.
the freezer
Cube dispenser does not
Icemaker turned off or
•
Turn on icemaker or water supply.
work (on some models)
water supply turned off.
Ice cubes are frozen to
•
Remove cubes.
icemaker feeler arm.
An item is blocking or has fallen
•
Remove any item that might be blocking, or has fallen
into the ice chute inside the top
into, the chute.
door bin of the freezer.
Irregular ice clumps in
•
Break up with fingertip pressure and discard
storage container.
remaining clumps.
•
Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until clumps
do not form.
Dispenser is
LOCKED
.
•
Press and hold the
LOCK
pad for 3 seconds.
Water has poor taste/odor
Water dispenser has not been
•
Dispense water until all water in system is replenished.
(on some models)
used for a long time.
Water in first glass is
Normal when refrigerator
•
Wait 24 hours for the refrigerator to completely
warm (on some models)
is first installed.
cool down.
Water dispenser has not been
•
Dispense water until all water in system is replenished.
used for a long time.
Water system has been drained.
•
Allow several hours for replenished supply to chill.
Water dispenser does
Water supply line turned
•
See
Installing the water line.
not work (on some models)
off or not connected.
Water filter clogged.
•
Replace filter cartridge or remove filter and install plug.
Air may be trapped in the
•
Press the dispenser arm for at least two minutes.
water system.
Dispenser is
LOCKED
.
•
Press and hold the
LOCK
pad for 3 seconds.
Water spurting from
Newly-installed filter cartridge.
•
Run water from the dispenser for 3 minutes (about
dispenser (on some models)
one and a half gallons).
Water is not dispensed
Water in reservoir is
•
Call for service.
(on some models) but
frozen.
icemaker is working
Refrigerator control setting
•
Set to a warmer setting.
is too cold.
Before you call for service…
Consumer Support
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oubleshooting T
ips
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Installation Instructions
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