WATER
Possible Causes
What To Do
Water level seems low
This is normal
•
Water may not cover the top level of the clothes.
This is normal for this high-efficiency washer.
Water fills and drains
Drain stand pipe is too low
•
The drain stand pipe must be above 30".
at the same time
Too many suds
Too much detergent
•
Measure your detergent carefully. Use less soap if you have
soft water, a smaller load or a lightly soiled load.
Type of detergent
•
Switch to HE
detergent.
Soft water
•
Try less detergent.
Water leaks
Using too much detergent
•
Use less detergent. Use less soap if you have soft water,
in washer
a smaller load or a lightly soiled load.
Type of detergent
•
Switch to HE
detergent.
Fill hoses or drain hose is
•
Make sure hose connections are tight at faucets and
improperly connected
rubber washers are installed. Make sure end of drain hose
is correctly inserted in and secured to drain facility.
Household drain may
•
Check household plumbing. You may need to call
be clogged
a plumber.
Drain hose is loose
• Make sure drain hose is fully seated in back of washer and
that the two retaining screws are fully seated.
Drain hose rubs on wall
• Make sure drain hose does not make contact with the wall.
May cause excessive wear on the hose.
Constant water pressure
•
Tighten hoses at the faucets and turn the water off after
to the fill hoses at the
each use.
water source
•
Check condition of the fill hoses; they should be replaced
every 5 years.
Water temperature
Cooler water temperatures
•
New laundry detergents have been formulated to work
seems incorrect
provide improved energy
with cooler water temperatures without affecting wash
efficiency
performance.
Water supply is turned off
•
Turn both hot and cold faucets fully on and make sure
or improperly connected
hoses are connected to correct faucets.
Water valve screens are
•
Turn off the water source and remove the water connection
stopped up
hoses from the upper back of the washer. Use a brush or
toothpick to clean the screens in the machine. Reconnect
the hoses and turn the water back on.
Cool/Cold water when
• This is normal. PerfecTemp senses water temperature and
selecting Hot
optimizes for best results. Cold water is added periodically
when hot is selected.
House water heater is
•
Make sure house water heater is delivering water at
not set properly
120°F–140°F (48°C–60°C).
Water pumped out before
Lid lifted or cycle was put in
•
Reset cycle.
cycle is complete
pause for over 24 hours
Water won’t drain
Drain hose is kinked or
•
Straighten drain hose and make sure washer is not
improperly connected
sitting on it.
•
Top of drain outlet should be less than 6 ft (1.8 m)
above floor.
Washer pauses during
The
PREWASH
Cycle or
•
This is normal. The washer alternates between agitate and
wash cycle
AUTO SOAK
Option was
soak during these cycles to get your clothes cleaner with
chosen
less wear.
Washer pauses during
This is normal
•
The washer may pause during the spin cycle to remove
spin cycle
soapy water more efficiently.
Troubleshooting Tips
Save time and money! review the charts on the following pages,
or visit
GEAppliances.com.
You may not need to call for service.
Before you call for service…
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